There is nothing particularly different about the service staff at the Swensen's outlet at Clementi Mall, or any of Swensen's 25 outlets islandwide for that matter. The restaurant chain does not put out signs about its hiring practices, nor does it make some of its staff wear nametags that differentiate them from the rest. There are hardly any mainstream or social media articles about how it hires people with special needs. "Inclusive hiring was not a thing back then," Swensen's Singapore CEO Teo Tong Loong told CNA on Sep 19 of the restaurant's decision to start this policy in 2008....