COLUMBUS, Ohio — Inside Kai’s Crab Boil on Thursday night, tensions came to a boil. A customer had stopped in for some takeout food and had trouble with a credit card payment. Manager Courtney Hickey says the customer inserted her chip credit card but removed it too early. That meant the transaction pinged her bank account for a pre-authorization. Hickey tried to explain that that transaction would drop off of her account, but she says the customer was still upset. “After I tried to explain all of that, she kinda just hit me,” Hickey said. “Definitely was surprised when it...
