Most ludicrous thing I have heard today. Was Keith fired? Who has his side of the story, not that I hold much credence?
Shame on NBC Today Show. When interviewed by Matt Lauer, Kyla, in front of her lawyer of course indicated that she was chastised in front of many of the passengers, all facing front and toward the door of course. But the article indicated the discussion was on the jet bridge. Now I know ratings AND sensationalism go hand in hand but let’s not get just as ludicrous as the story itself.
Bottom line: Shame on Southwest Airlines. Miscommunication, poor judgment, Keith woke up on the wrong side of the bed, whatever. Shame on NBC Today Show. Sensationalism, poor judgment, Kyla woke up with $$$ ringing in her head, whatever.