JetBlue Responds to my complaint about Airbus purchase

JetBlue Customer Commitment Crew ^ | 04/26/03 | JetBlue Customer Commitment Crew

[W04Man]

Re: e-mail received Thursday, 04/24/03 5:00 AM, Speak Up 377444

Hello Oliver,

Thank you for your e-mail regarding our choice of the Airbus A320 aircraft.

Airbus is, in fact, not a French company. It is a European organization owned by British, Spanish, French and German concerns. While the A320 is assembled in France, Airbus also operates numerous manufacturing and assembly plants throughout Europe and spends more money with suppliers in the U.S. than in any other country. In 2002 alone, Airbus spent $5.5 billion in the U.S., supporting 120,000 American jobs at hundreds of companies located across some 40 U.S. states.

As an airline that calls New York City home, we are very sensitive to the patriotic measures and sacrifices of Americans in these difficult times. We, like you, look forward to a time in the not too distant future when the international cooperation that goes into building our aircraft finds its way into world affairs.

Sincerely,

Tiffany JetBlue Customer Commitment Crew

Original Message Follows: ------------------------ Customer name: Oliver xxxxxx Message: We were becoming a regular customer. Now with your French purchase, that might change.

[sakic]

It's all good for consumers, which is Wal-Mart's bottom line.

Wal-Mart's bottom line is making money. Nothing wrong with that but don't delude yourself that it's about the consumers.

[sinkspur]

Wal-Mart's bottom line is making money. Nothing wrong with that but don't delude yourself that it's about the consumers.

Consumers seem to think it is. They really don't care if Wal-Mart makes money for its shareholders at the same time.

[sakic]

The fact that consumers think that shows uneducated consumers but as long as everyone's satisfied there is no problem.

[sinkspur]

The fact that consumers think that shows uneducated consumers

LOL!!

No, the uneducated consumer is the one who buys the very same product that Wal-Mart sells and pays $1.00 more for it.

[ricpic]

Unrelated industry; but there's a men's clothing discount store, Syms, that used to have the slogan: "At Syms, an educated consumer is our best customer."

[Brian Allen]

<< I got a similar response. I will NOT be flying JetBlue.

Hell no, me either! >>

Me too.

Airlines "buy" [And/or lease] the essentially French Airbus products because EURO-peon taxpayers effectively subsidise the design and manufacture of every aircraft and further subsidise their "sale" by way of massive EURO-peon Neo-Soviet [AKA "EU"] satellite-state guarantees for the finance of every end-user's "purchase."

Also, every model of Boeing is a vastly superior product when compared, when there is one -- to the "equivilent" airbus and Airbus, by lowering the requirements for operating standards among the operators to whom it is willing to sell, has contributed hugely to international aviation's deteriorating standards -- and then there are AB's flight systems' computers .....

And the AB-280 -- which will quite likely eat the AB co-operative!

Thanks all the same but I will stick with Mr Boeing's and Mr Douglas's and Mr McDonnell's and Mr Lockheed's et al's heirs and successors!

Best ones -- Brian

[general_re]

Wal-Mart's bottom line is making money.

It seems to me that they've discovered that the best way to do that is by bringing goods to consumers at the lowest possible price, thus making happy, satisfied consumers. Whether it's their ultimate goal or not, they still have to make their customers happy to in order to get the thing that is their ultimate goal - having satisfied customers is a necessary (but not sufficient) condition for making money in retail ;)

[Yaron]

I think it's pathetic you even wrote to them.

[Chad Fairbanks]

I think its pathetic that you even post here...

[btcusn]

I know this reply wasn't to me, but I DO work for a supplier to Boeing, also a supplier to Airbus. Believe we do about 10 times the amount for Boeing, and yes, the work is slooow right now. BTW, I got the same canned response from JetBlue.
Jack

[finnman69]

No matter how they spin it, AIRBUS is NOT an American company.

[savedbygrace]

In the Wal-Mart example: If you've ever taken an item back to Wal-Mart, then you know what I mean. They don't care what, if anything, is wrong with the product, if you don't like the item for whatever reason,it's refund time.

And back on the shelf for that item, so somebody else can buy it and whatever problems it has.

[wysiwyg]

They were also the only airline to post a profit last year....

I beg to differ. Southwest posted their 30th consecutive annual profit last year. But who's counting?

[capt. norm]

"And back on the shelf for that item, so somebody else can buy it and whatever problems it has."

I see the light!

It's a P.T. Barnum thing..."new sucker born every minute". The last sucker at the end of that food chain ends up keeping the item rather than going to all the trouble of returning it.

[em2vn]

"What supplier is caught in a bind because of Wal-Mart? If anything, Wal-Mart makes suppliers more efficient by forcing them to squeeze costs out of their structure to meet WM's price demands."

They squeeze the cost out, certainly. American manfacturing jobs are exported to Communist China where all of the cost is squeezed out. Wal-Mart is the newest province of Communist China. I don't know just what it is they are thinking about in Bentonville but it isn't the welfare of our Republic or the American people.

[savedbygrace]

Another Phineas Taylor Barnum quote: "No one has ever gone broke underestimating the intelligence of the American people."

[TommyDale]

"... the A320 is assembled in France..."

Need anyone say more? That fact alone is enough for me to never consider flying Jet Blue. I have lost all confidence in anything French.

[Arkinsaw]

I got a similar response. I will NOT be flying JetBlue.

Good for you. Some here seem to think that the French don't have anything to do with Airbus, or at least want/need to believe that.

[texas_fool]

I will NOT be flying JetBlue

Thats for sure. Most of these posters don't know haw badly Beoing has been hurt by Airbus and no it's not fair trade but then it never has been with most of our trading partners.

Airbus is getting 100% of their R&D paid for by the Government with most comming from the French. Airbus Aircraft are assembled in France from components made primarily in Britain and Spain(Landing Gear).

[lone star annie]

I bet they are exaggerating how many jobs are created by Airbus suppliers. My guess these are Euro companies for the most part. They might let the US furnish safety cards in English or something like that.

I will never fly this airline that does business with our enemies and provides money to their shameful government when we have a good US company that provides a superior product. Give me Southwest anyday--a real AMERICAN company.