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How do you deal with people who refuse to wear a mask? Experts weigh in with advice
Pennlive ^ | 14 July A.D. 2020 | Sue Gleiter

Posted on 07/14/2020 4:38:03 PM PDT by lightman

Perhaps you’re perusing the produce aisle at your favorite grocery store wearing a mask when suddenly you bump into a maskless shopper.

Or maybe while visiting Target, another shopper approaches you with a mask slung below their nose.

The coronavirus pandemic has created enough upheaval. Now, we’re all dealing with the social etiquette associated with wearing masks and social distancing.

In Pennsylvania, Gov. Tom Wolf and health secretary Dr. Rachel Levine ordered all residents to wear masks when out in public to help control the spread of COVID-19. They have likened masks to things like wearing shirts and shoes inside businesses that require them, or stopping at stop signs, saying people do those things not out of fear of punishment, but because they understand it’s the right thing.

Those who believe in wearing masks will inevitably encounter those who don’t, so what do you do? Do you stand your ground and urge them to strap on a face covering?

We turned to a few experts in the fields of communication, etiquette and psychology to get their take on this touchy subject.

Here’s what they had to say.

It’s probably best not to say anything

As much as you feel the urge to start pounding your fists in the air and yelling about the benefits of wearing a mask, experts caution to tread lightly.

“Tensions are extremely high about the virus to begin with. I would advise not to say anything. You have to be sensitive to the fact as to why they are not following the advice,” said Jacquelyn Youst, founder of the Pennsylvania Academy of Protocol in the Lehigh Valley.

Plus, she emphasized you don’t know their reasons for not wearing a mask, as some people can’t wear face coverings due to health issues.

“The best thing you want to do is separate yourself and leave,” Youst said.

What do you want to accomplish?

In addition, it’s a good idea to ask yourself what you want to accomplish, said Dr. Pauline Wallin, a psychologist in Camp Hill.

“Think about if someone is yelling at their kid at the store and you say stop yelling, they never say thank you. If you want to protect yourself, you move away,” she said.

Furthermore, if your goal is to teach someone a lesson, it’s not going to work because confronting them will only cause them to become defensive.

You probably aren’t going to convince them to suddenly join your side.

At this point in the pandemic, it’s safe to assume the majority of people are aware of mask orders, and those who aren’t following the rule have actively chosen not to comply or make it a priority, said Erina L. MacGeorge, professor of communication arts and sciences who specializes in interpersonal and health communication at Penn State University.

“Trying to shame or confront them, it may feel good but it’s not likely to be effective as a compliance-gaining strategy for the person who is not wearing a mask,” she said.

Confrontation only increases your health risks

We’ve all seen the news reports of altercations related to mask wearing. Angry customers and store clerks have been spit on, coughed on and fought with each other across the country over the issue of face masks or lack of them.

Generally, people feel the need to tell people to wear masks for the same reasons as public health officials, MacGeorge said. However, she noted in the eyes of another shopper you don’t have the authority.

Ultimately, experts warn by saying something you could start an altercation, which puts you at greater risk of exposure.

“I think from a public health stand point, I would recommend those who are wearing a mask to prioritize their own health and avoid those not wearing masks,” MacGeorge said.

nd, if you HAVE to say something

If you absolutely feel the need to say something, experts suggest it’s all in how you approach it.

“If you are brave enough, and you want to say something, depending on the situation and how you are feeling, defer it to health officials, ‘I believe we are supposed to be wearing a mask,’” Youst said.

It’s also acceptable to say something like, “Please stand back,” she said.

Likewise, Wallin said if someone gets close to you while you’re grabbing something off a store shelf, ask them to do you a favor and wait until you’re done.

“By asking someone to do a favor, it’s hard for them to say no,” she said.

MacGeorge recommends a similar approach by referencing your own health concerns when dealing with an encounter, especially with a person you can’t avoid.

“If you need to be in line with someone without a mask and they are too close, you could say something like ‘Excuse me, I have some health concerns, could you put on a mask or give me additional space?’” MacGeorge said.

By phrasing it as a favor, you make it more of a special request and don’t sound like you are blaming or attacking them, she added.

“Some will be jerks but it’s a polite way to do it,” she noted.

For those with droopy masks below the nose, Youst suggests either say nothing or, “I think we are supposed to have it over your nose.‘ It’s all in your delivery.”

What if a store employee is not wearing a mask?

Regulations for businesses are far more direct and have been practiced for longer.

“If you have to get close to employees who aren’t wearing a mask, it’s perfectly reasonable to ask them to put on a mask when in their vicinity,” MacGeorge said.

Wallin said she recently noticed a grocery store employee wearing a mask around their neck. Instead of complaining to the management, she said she approached another employee and told them to please tell their colleague to wear the mask.

It worked because the next time Wallin circled her cart past the department, she said the employee was wearing the mask. She said the approach removed her from a role of policing.

Take your business elsewhere

If employees are not wearing masks, leave and take your business somewhere else, or if feasible call the store’s corporate office and file a complaint, MacGeorge said.

If you’re feeling uncomfortable about speaking up in a store Youst advises to not make a scene. Instead, she suggests you could find out the company’s mask policy and defer to a manager.

In the end she agrees with MacGeorge, “If you feel uncomfortable, leave.”

What should employees do about customers not wearing masks?

Many businesses post signs asking shoppers to wear masks. Dave Young, a co-founder and director of training of conflict management firm told the National Retail Federation the key is to not escalate situations involving customers.

“The best thing to do is never let it get to that point. And I want to add — a lot of organizations don’t understand this — that it’s everybody’s job. It’s not about training supervisors to put the fire out. It’s about training the entire staff on how to not have the fire in the first place,” he said.

Boiled down, Young said it’s about using the proper tone, offering options, empathizing and giving them a chance to reconsider.

“Even if you do everything right on the front end, you’re not responsible for how they translate it. I’ve had situations where I’ve been very kind and considerate, and nothing worked. At some point, it comes time to take appropriate action, which might mean to leave and immediately call the police,” Young said.

Youst recommends it’s probably a good idea for businesses to have extra masks on hand to offer to customers.

How do you ask a close friend, family member or co-worker to wear a mask?

With friends, family and co-workers, MacGeorge said you at least have the presumption they will accommodate you, and that helps to avoid conversations about whether the virus is a hoax or ‘I hate your politics.‘”

The best approach is to say: “I understand you don’t wish to wear a mask, but I’m concerned about my health. I would appreciate it if you wear a mask or remain so many feet away from me when we talk,” she said.

Basically, MacGeorge said it’s asking one person to do a favor and accommodate the preferences of another, much like you would do for someone who is a vegetarian. As far as trying to educate them, your ability to work through it is going to depend on their knowledge and commitment to wearing a mask.

Conversations about masks often lead to arguments about viewpoints and politics. As far as presenting evidence on your viewpoints, she cautions not to do it in a public place.

“If you are going to chat with your dad about not wearing a mask, don’t do it when all the other siblings are around,” she said.

How can you convince people to wear masks?

“In terms of being the mask police, you aren’t going to change people’s minds, because their decision to wear or not wear a mask is not entirely based on logic,” Wallin said.

It’s not helping the public is receiving mixed messages about mask wearing from leaders, she added.

One one side, she noted you have people who are wearing masks because it makes them feel safe while other people aren’t as concerned and rationalize they don’t have proof wearing a mask helps.

“So logic isn’t going to help. Shaming and colliding with someone in the grocery store is not going to help,” Wallin said.

Set an example

If you are comfortable and gracious wearing a mask, it sends a message, Youst said emphasizing you can lead by example.

“Just wear your mask and smile with your eyes,” she added.

“Etiquette is about making sure the people around you are comfortable, so you should be wearing a mask to make people feel comfortable. It’s about the respect and consideration of other people,” Youst said.


TOPICS: Business/Economy; Culture/Society; News/Current Events; US: Pennsylvania
KEYWORDS: karenovirus; levine; masks; wolf
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To: kaehurowing

1. Shame them and force them out into the street.
2. Call the police, take pictures of them and report them for violating the law. They will get a $2,000 citation.

3. File a public nuisance complaint against them.

4. Publish their pictures and locations on social media.

—————————

That is an impressive list. Good work comrade.


101 posted on 07/14/2020 5:27:49 PM PDT by walkingdead (We are sacrificing America's youth on the altar of our own fear. And it is a travesty.)
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To: RummyChick

I have sleep apnea so getting as much oxygen as I can is vital. Probably could get an exemption but then what? Wear the exemption letter?


102 posted on 07/14/2020 5:27:58 PM PDT by AU72
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To: mistfree

NO, the vast majority of studies say you need to wear a mask. Here is a link to 70 studies on the matter:

https://www.reddit.com/r/Coronavirus/comments/ho40c4/if_someone_asks_whats_the_evidence_for_mask/


103 posted on 07/14/2020 5:28:28 PM PDT by kaehurowing
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To: SmokingJoe

Careful...I think that’s Fauci you’re talking to


104 posted on 07/14/2020 5:29:18 PM PDT by goodnesswins (The issue is never the issue. The issue is always the revolution." -- Saul Alinksy)
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To: lightman

https://www.cidrap.umn.edu/news-perspective/2020/04/commentary-masks-all-covid-19-not-based-sound-data


105 posted on 07/14/2020 5:29:36 PM PDT by ejorde
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To: jonrick46

‘As long as the American public flaunts the pandemic, the U.S. will continue to have the millstone of the pandemic dragging our economy down’

ah yes; the anti maskers are the ones causing the economy to crater...has nothing whatsoever to do with crazed, over controlling, overreaching and drunk with power governments at all levels, federal, state and local, right...?


106 posted on 07/14/2020 5:29:54 PM PDT by IrishBrigade
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To: lightman

As someone said earlier. I would wear a mask if I could find one that did not inhibit my immune system.


107 posted on 07/14/2020 5:30:04 PM PDT by walkingdead (We are sacrificing America's youth on the altar of our own fear. And it is a travesty.)
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Comment #108 Removed by Moderator

To: RummyChick
Along comes employee swinging right by you as he swivels his maskless head because he is wearing it under his chin despite local, state, and employer laws... shouting at another employee.
You just got a shot of Covid if he has it.

Considering they have to shove a long Qtip up your nostril, practically to your brain, to get a sample to test, I'd like to know how you got a "shot" of China Virus...

109 posted on 07/14/2020 5:30:29 PM PDT by jeffc (I'm a Patriot, and the media are our enemy)
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To: USFRIENDINVICTORIA

They can leave, running out of the store in tears.


110 posted on 07/14/2020 5:31:32 PM PDT by GreyHoundSailor
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To: IrishBrigade

And absolutely nothing to do with burning, looting, rioting, raping and pillaging thugs!


111 posted on 07/14/2020 5:31:36 PM PDT by lightman (I am a binary Trinitarian. Deal with it!)
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To: coaster123

I find it unnecessary to repeat myself..


112 posted on 07/14/2020 5:33:17 PM PDT by Hot Tabasco
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To: SKI NOW

This is what I would. I don’t care. Just leave me alone.


113 posted on 07/14/2020 5:33:33 PM PDT by funfan
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To: IrishBrigade

Doesn’t have anything to do with the fact that I know someone who has it

It has everything to do with the fact that it is unclear how my conditions ..which could be a perfect storm...will react to COVID 19. Experts just dont know...

Come on tell me. As one example... Can someone with Vasodepressor Syncope be assured they wont have problems taking HQC as soon as symptoms first appear. You dont know. Drs dont know. Syncope involves Qt issues...and they sure as heck dont know about thalassemia. They do know about Von Willebrand Factor....and what about abnormally low LDH ,high blood pressure and sleep apnea.

Not to mention that our family has already had someone die from a cytokine storm so there could be a genetic quirk

I absolutely will continue to wear a mask and a face shield while this sorts itself out. GTFO with your BS telling me I wont have a problem with COVID

YOU HAVE NO IDEA IF I WILL OR I WONT


114 posted on 07/14/2020 5:34:13 PM PDT by RummyChick (Stop Apologizing for things you didn't do. Stop Demanding Apologies when refuse to forgive)
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To: lightman

Nowhere does it address the communication problems that masks present to those folks that are hearing disabled and must lip-read; not everyone knows sign language.


115 posted on 07/14/2020 5:35:02 PM PDT by WildHighlander57 ((WildHighlander57 returning after lurking since 2000)
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To: coaster123

But I’ll play your silly game. Lets say you’re the asshole who gets in my face about my not wearing a mask. How far are you going to go to make me comply if the store turns a blind eye on my maskless appearance?


116 posted on 07/14/2020 5:37:44 PM PDT by Hot Tabasco
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To: WildHighlander57

Actually the Governor’s order does make provision for unmasking when addressing persons who are hearing impaired...reiterated in the Department of Education requirements for schools.


117 posted on 07/14/2020 5:37:47 PM PDT by lightman (I am a binary Trinitarian. Deal with it!)
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To: jeffc

My brother lives in Central FL. He is a moron. I hope you fare better.


118 posted on 07/14/2020 5:38:05 PM PDT by Vermont Lt
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To: kaehurowing

And here’s mine, Check

By making mask-wearing recommendations and policies for the general public, or by expressly condoning the practice, governments have both ignored the scientific evidence and done the opposite of following the precautionary principle.
In an absence of knowledge, governments should not make policies that have a hypothetical potential to cause harm. The government has an onus barrier before it instigates a broad social-engineering intervention, or allows corporations to exploit fear-based sentiments.
Furthermore, individuals should know that there is no known benefit arising from wearing a mask in a viral respiratory illness epidemic, and that scientific studies have shown that any benefit must be residually small, compared to other and determinative factors.
Otherwise, what is the point of publicly funded science?
The present paper about masks illustrates the degree to which governments, the mainstream media, and institutional propagandists can decide to operate in a science vacuum, or select only incomplete science that serves their interests. Such recklessness is also certainly the case with the current global lockdown of over 1 billion people, an unprecedented experiment in medical and political history.
11
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Baccam, P. et al. (2006) “Kinetics of Influenza A Virus Infection in Humans”, Journal of Virology Jul 2006, 80 (15) 7590-7599; DOI: 10.1128/JVI.01623-05
https://jvi.asm.org/content/80/15/7590
Balazy et al. (2006) “Do N95 respirators provide 95% protection level against airborne viruses, and how adequate are surgical masks?”, American Journal of Infection Control, Volume 34, Issue 2, March 2006, Pages 51-57. doi:10.1016/j.ajic.2005.08.018
http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.488.4644&rep=rep1&type=pdf
Biggerstaff, M. et al. (2014) “Estimates of the reproduction number for seasonal, pandemic, and zoonotic influenza: a systematic review of the literature”, BMC Infect Dis 14, 480 (2014). https://doi.org/10.1186/1471-2334-14-480
Brooke, C. B. et al. (2013) “Most Influenza A Virions Fail To Express at Least One Essential Viral Protein”, Journal of Virology Feb 2013, 87 (6) 3155-3162; DOI: 10.1128/JVI.02284-12
https://jvi.asm.org/content/87/6/3155
Coburn, B. J. et al. (2009) “Modeling influenza epidemics and pandemics: insights into the future of swine flu (H1N1)”, BMC Med 7, 30. https://doi.org/10.1186/1741-7015-7-30
Davies, A. et al. (2013) “Testing the Efficacy of Homemade Masks: Would They Protect in an Influenza Pandemic?”, Disaster Medicine and Public Health Preparedness, Available on CJO 2013 doi:10.1017/dmp.2013.43
http://journals.cambridge.org/abstract_S1935789313000438
Despres, V. R. et al. (2012) “Primary biological aerosol particles in the atmosphere: a review”, Tellus B: Chemical and Physical Meteorology, 64:1, 15598, DOI: 10.3402/tellusb.v64i0.15598
https://doi.org/10.3402/tellusb.v64i0.15598
Dowell, S. F. (2001) “Seasonal variation in host susceptibility and cycles of certain infectious diseases”, Emerg Infect Dis. 2001;7(3):369–374. doi:10.3201/eid0703.010301
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2631809/
Hammond, G. W. et al. (1989) “Impact of Atmospheric Dispersion and Transport of Viral Aerosols on the Epidemiology of Influenza”, Reviews of Infectious Diseases, Volume 11, Issue 3, May 1989, Pages 494–497, https://doi.org/10.1093/clinids/11.3.494
Haas, C.N. et al. (1993) “Risk Assessment of Virus in Drinking Water”, Risk Analysis, 13: 545-552. doi:10.1111/j.1539-6924.1993.tb00013.x
https://doi.org/10.1111/j.1539-6924.1993.tb00013.x
12
HealthKnowlege-UK (2020) “Charter 1a - Epidemiology: Epidemic theory (effective & basic reproduction numbers, epidemic thresholds) & techniques for analysis of infectious disease data (construction & use of epidemic curves, generation numbers, exceptional reporting & identification of significant clusters)”, HealthKnowledge.org.uk, accessed on 2020-04-10.
https://www.healthknowledge.org.uk/public-health-textbook/research-methods/1a-epidemiology/epidemic-theory
Lai, A. C. K. et al. (2012) “Effectiveness of facemasks to reduce exposure hazards for airborne infections among general populations”, J. R. Soc. Interface. 9938–948
http://doi.org/10.1098/rsif.2011.0537
Leung, N.H.L. et al. (2020) “Respiratory virus shedding in exhaled breath and efficacy of face masks”, Nature Medicine (2020). https://doi.org/10.1038/s41591-020-0843-2
Lowen, A. C. et al. (2007) “Influenza Virus Transmission Is Dependent on Relative Humidity and Temperature”, PLoS Pathog 3(10): e151. https://doi.org/10.1371/journal.ppat.0030151
Paules, C. and Subbarao, S. (2017) “Influenza”, Lancet, Seminar| Volume 390, ISSUE 10095, P697-708, August 12, 2017.
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Sande, van der, M. et al. (2008) “Professional and Home-Made Face Masks Reduce Exposure to Respiratory Infections among the General Population”, PLoS ONE 3(7): e2618. doi:10.1371/journal.pone.0002618
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Shaman, J. et al. (2010) “Absolute Humidity and the Seasonal Onset of Influenza in the Continental United States”, PLoS Biol 8(2): e1000316. https://doi.org/10.1371/journal.pbio.1000316
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Viboud C. et al. (2010) “Preliminary Estimates of Mortality and Years of Life Lost Associated with the 2009 A/H1N1 Pandemic in the US and Comparison with Past Influenza Seasons”, PLoS Curr. 2010; 2:RRN1153. Published 2010 Mar 20. doi:10.1371/currents.rrn1153
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13
Yang, W. et al. (2011) “Concentrations and size distributions of airborne influenza A viruses measured indoors at a health centre, a day-care centre and on aeroplanes”, Journal of the Royal Society, Interface. 2011 Aug;8(61):1176-1184. DOI: 10.1098/rsif.2010.0686.
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http://doi.org/10.1098/rspb.2009.0064


119 posted on 07/14/2020 5:38:39 PM PDT by mistfree (Virginia Freeper)
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To: RummyChick
Can someone with Vasodepressor Syncope be assured they wont have problems taking HQC as soon as symptoms first appear.

Can someone with VDS have problems wearing a mask? Seems like a possibility.

Wear a mask if you want, real conservative won't condemn you, Leftists will if you don't. Please don't try to force it on people who still like their freedoms and don't give a damn about what the government says.

120 posted on 07/14/2020 5:39:32 PM PDT by jeffc (I'm a Patriot, and the media are our enemy)
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