Posted on 04/13/2017 5:10:20 AM PDT by Eric Pode of Croydon
Edited on 04/13/2017 7:04:23 AM PDT by Admin Moderator. [history]
For example, if you offer what you believe to be adequate recompense for a bad customer experience, these people will take that as a sign of weakness and say that your offer is UNACCEPTABLE and they will ramp up their "mistreated" act even more. (Whereas most reasonable customers will be appreciative of the gesture).
I've been flying in commercial airplanes for years and I honestly can't say I've had a bad experience caused by the airline. Now I've had some bad experiences but they were usually caused by me. For instance, I showed up at the airport late. Or I forgot to put something good to read in my carry on. Or I sat next to an unpleasant passenger (really not the airlines fault).
Yeah, it sucks to wait in those long lines and to have to take your belt and shoes off and whatnot. Can't really blame the airlines for that. If I get to the airport early enough, I get a couple of beers at the bar to mellow out. Then I read something while I'm snaking through those lines. Once on the plane, I keep my mouth shut and don't create a hassle for anybody and I treat the stewardesses nice and I get treated nice in return. Nobody working on a plane is out to give their customers a bad experience. But there are plenty of passengers that seem to go out of their way to be angry or offended about something or other.
ping
Thank you. This is the central, most serious and most important, issue. Based on Munoz's last statement that completely contradicts his 2 earlier stances, United's lawyers know it, too. The Chicago Aviation Department knows it's in deep kimchi, as well, judging by its immediate statements disavowing its officers' actions.
Police are not empowered to enforce civil matters, period. I know you know this, but this is for the benefit of those who believe the issue is a case of "that's what you get for screaming like a girl." Aside from that being completely irrelevant, nonsensical, and more juvenile than the very behavior they mock, it's worth noting that said "screams" only occurred as Dao was being physically assaulted. It amounted to three short yelps. (Oh, but they'll argue, Dao might have gone on longer, if only he hadn't been rendered unconscious so swiftly. /s) But again, that's all irrelevant to the central issues of legality.
It's telling that Dr. Dao was not arrested. I have no doubt that the police would have arrested him if they could have plausibly ginned up something--anything!--after the fact to give them even the flimsiest cover to justify what they'd just done. My guess is the Chicago Aviation Police were called in under false pretense by a United employee, who summoned them to deal with a passenger who was a violent security risk, instead off characterizing it as the contractual issue it was. By all accounts, the dispute was was completely peaceful until the point where the police unlawfully intervened.
Great post.
I’ll go you one better. If you have one of something and you sell it to two different people, both expecting to be the only purchaser, it’s a fraud as well.
“They’re also fought in the court of public opinion. Someone should explain that to UA’s board.”
Wife and I are in Pigeon Forge/Dollywood, TN this week hitting the shows. We’ve seen two stage acts that have already incorporated United/Doctor jokes into their routine.
I'm stunned by the number of FReepers who are sticking up for the airline!
True. For example, one tactic used to create the appearance that you are escalating it to say, "huh", as if they didn't hear you. When you speak louder, they tell you not to raise your voice.
Which opens up new possibilities for refreshingly hypocrisy-free procedures:
"I have an announcement to make. We have four people who need to board this plane and they are more important than any of you. So I need four of you out of your seats. In return, you'll get a free bag of peanuts and a taxi ride to the Greyhound depot.
Let's see....you, you, you....and you.
Now GET THE LEAD OUT, MAGGOTS!!"
Betcha a nice steak dinner they'd rather be dragging some 70 year old Asian man off a plane, instead of dodging lead in Englewood.
I'd love to fly Emirates or Qantas or Sinagpore from ORD-LAX.
Can't happen soon enough.
Do you *really* think that that was their first approach to this guy? Or their second...third...or fourth?
"fly"?
No, but if “is it legal” becomes the standard for customer service, there is nothing to stop my scenario from happening.
OK.But the only way this clown...this bat $shit crazy bum...is gonna get a nickel in court is if he can prove that he was treated *illegally* in any way.
But this *is* a PR nightmare for United so,to shut him up,they just might offer him a quick $250K....with a strict confidentiality/secrecy clause attached,of course.
Does the CEO fly United?
I bet he has a private jet and never gets groped by TSA.
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