Posted on 04/29/2015 1:42:41 AM PDT by Mad Dawgg
Several American Airlines flights were delayed Tuesday night after a software glitch occurred in the Apple iPads provided to pilots, forcing authorities to return planes to the gates to fix the malfunction, the Verge reported. The affected flights reportedly included AA2413, AA2276, AA1654, AA235 and AA128.
Passengers were reportedly asked to exit the aircraft. American Airlines first confirmed the issue to a passenger, named Bill Jacaruso, who was traveling to Austin from Dallas/Fort Worth airport on flight AA1654.
“Some flights are experiencing an issue with a software application on pilot iPads,” Andrea Huguely, a spokeswoman for the American Airlines, told the Verge. “In some cases, the flight has had to return to the gate to access a Wi-Fi connection to fix the issue. We apologize for the inconvenience to our customers. We are working to have them on the way to their destination as soon as possible.”
Another representative for the airline said that the issue, which had affected "a few dozen flights," had been identified and that a fix was being worked on.
(Excerpt) Read more at ibtimes.com ...
Your claim is refuted in several stories.
So once again me right you wrong...
Rumor by a passenger ... versus ... official statements by the company itself — I’ll take the official explanation. Sorry, you lose ... LOL ...
— — —
American Airlines planes grounded by iPad app error
http://www.bbc.com/news/technology-32513066
“We experienced technical issues with an application installed on some pilot iPads,” said a spokesman.
“This issue was with the third-party application, not the iPad, and caused some departure delays last night and this morning.
“Our pilots have been able to address the issue by downloading the application again at the gate prior to take-off and, as a back-up, are able to rely on paper charts they can obtain at the airport.
“We apologise for the inconvenience to our customers.”
American Airlines pilots use an app called FliteDeck, which is made by the Boeing subsidiary Jeppesen.
The issue was caused by a duplicate chart for Reagan National Airport in American’s chart database,” said Mike Pound.
“The app could not reconcile the duplicate, causing it to shut down.
“We were able to remedy the situation quickly, and instruct pilots to uninstall and reinstall the app.
“Until the chart database is updated, AA pilots flying to or from National will use PDF [portable document format] images of the chart, outside of the app.”
Curious isn't it. A carefully worded statement by a corporation or multiple live reports of people who were actually there.
I guess they ALL heard the pilots wrong then. Yeah that is it.
hahahah
The company, American Airlines, itself, said the iPad didn’t, and it wasn’t a problem with the iPad ... sorry, you lose ... LOL ...
Yeah I understand. cause the official statement is always the one, right...?
Like the official statement from the state department that the riot outside the consulates and embassies when Ambassador Stephens was murdered was caused by a youtube video.
Sorry but claiming American Airlines doing a CYA press release with an effort to stem any legal actions from a software glitch is not a basis in truth it is called CYA for a reason. The first victim in such an effort is the truth.
I can see why you don’t understand tech stuff ... you “learned by rumor” ... LOL ...
Which when you track them down were based on passenger's TWEETS. . . not the statements of anyone in the flight crews. Screen going black does NOT mean the iPad crashed. It means the App crashed. Press the home button and they'd be back at the home screen. The passengers would NOT have been informed of anything such as "It looks like a problem with all the iPads on 737s" Nor would such a problem be limited to 737s, every pilot with American Airlines carries the same software.
Some of these statements make no sense. "24 minutes later" How long do you normally wait to take off? Flight checking and loading the iPad is instantaneous, at most a few seconds. "getting ready to take off" . . . these planes had not yet taken off and were awaiting take off when they had to returned to the terminal.
"The glitch caused iPad software - used by the planes' pilots and co-pilots for viewing flight plans - to stop working. . ."Parse those sentences, and you will see that in both cases it was the"software" and the "app" that specifically shut down." This is cited from an authoritative source, NOT some anonymous Tweet, citing something he remembers having heard over an airline PA system. SHEESH. You've been building your case on twitter comments from non-authority hear-say.""The app could not reconcile the duplicate, causing it to shut down."
The airline reported that no flights were cancelled and only a few were delayed as pilots downloaded new versions of the software.
""We were able to remedy the situation quickly, and instruct pilots to uninstall and reinstall the app."
There you have the facts, from the horse's mouth.
You, of course would rather believe rumor, and innuendo. But the airlines are held to a higher standard and will have to also report to those very FAA regulators on why their flights were delayed, and TWEETS are not evidence.
No you posted a press release from a corporate entity.
The "horses mouth" would be the pilots involved.
Now either the pilots made an announcement on those flights that the units shutdown or they didn't BUT several sources claim that is what was announced over the intercom of the flight.
I'll believe pilots before I believe a Corporate spokesman. Bottom line it was bad enough flights were grounded until there was a fix. If they weren't grounded then they would have flown without the fix.
Which points to a system that can be shutdown with a single update glitch.
Single Point failure.
The fix is easy hard copy available quickly in case it happens again, or they change the rules that you can go ahead and fly with a glitchy app/unit. If no easily obtainable backup is made available for each flight or the rules aren't changed then it can happen again and it can be much bigger. AND the same goes for airlines using other units besides Apple. The nature of the gizmos sets up a single point failure in the system because ALL the units using the APP or ALL the units using the software can glitch when they are updated and they are updated via the internet/wifi. So it can happen very fast unlike the days when you manually updated software by actually inserting a CD/DVD or a floppy disc.
Yes, I understand about fuel loading errors (in that case caused by confusing gallons with liters). My question was: "Why don't airplanes have fuel gauges, like we have in our cars, which would let the pilot know how much fuel they have at the moment? And maybe alert them, like my car does, when there's only half an hour's worth of fuel left?"
Is there a technical reason why you can't put a fuel gauge on a plane's fuel tank?
Paper charts and electronic charts list all visible airports, even closed ones, if for nothing else than navigational landmarks. So, YES, they include long closed airports.
Mainland China = communist.
Foxcom = sweatshop.
“Even if the lowest earners do the maximum available overtime of 80 hours per month, they still do not earn enough to pay tax.
Previous reports have claimed that some of the workers were doing 24 hours at a time, while others were forced to stand for their entire shifts.
“
What is not the truth? Those conditions would not be tolerated in this country. Company charges low end workers for food, housing and even clothing? Suicide nets?
What is that in Apple speak nirvana?
Indentured servitude - really?
Spin the ‘truth” all want but it is a stain on Apple to use companies that treat humans in this manner.
"pay levels are the equivalent of being paid between $23 to $52 per hour for factory work."So, in your view, the easiest road to a six-figure salary is not (as some fools suppose) higher education, but rather it can be achieved by moving to China and getting a job assembling iPads at an Apple communist slave-labor institution.-- Swordmaker
Odd - but as a new iPad owner myself, I’ve not experienced any issues. Mine is an iPad Air 2 128gb model. Upon opening the box, I immediately updated iOS, so I have no experience with the iPad and the previous version of the software.
No, the airlines statement has to standup to the FAA investigation should there be one, and the scrutiny of Sarbanes-Oxley per the truth of corporate statements made by management. The Pilots have reported to their bosses. TWEETS mean nothing. As we've said you believe rumors, from people who report HEARSAY. That does not hold up anywhere.
You haven't heard from the pilots. You've heard hearsay from passenger's tweets. I pointed out that those tweets have to be incorrect at least in one way with the "24 minutes" claim. I might believe 24 seconds, but not "24 minutes" but that gives you an example of the problem with hearsay. Both pilots are supposed to have their charts up and running at the same point in the check list, not 24 minutes separation. People do not remember exactly what was said even a few minutes later. The articles and YOU are reporting what the TWEETS said, not the pilots, because that's ALL they had to report on because the Airline had not yet said what happened. Now the airline has made a statement of exactly what happened after finding out exactly what happened and solving the problem, explaining how it was caused, and how they handled it!
What part of downloading a PDF to the iPad for the glitched chart did you fail to see? What part of providing paper charts for the ONE airport that they did not have a corrected chart for, did you also fail to see? You keep wanting to make a major case out of an easily solved problem. What part of no other flights were cancelled did you fail to read? What part of it was easily handled by downloading a new version of the app and a new database do you fail to understand?
You do not want to accept all of that. YOU want to blame Apple for something that was not Apple's fault at all.
Tell me, Mad Dawgg: What interest does American Airlines have in protecting Apple's iPads over Jeppeson Avionics as the cause of this incident? I am pretty sure American Airline's yearly licensing fees to Jeppeson Aviation for up-to-date Charting data for out weighs the costs of buying all the iPads for every pilot and co-pilot in their employ. These licensing fees are what keep Jeppeson Avionics in business. Give me one good reason why American Airlines would choose to denigrate Jeppeson Avionics, a company with which they have a far more intimate relationship, than the American Airlines has with Apple inc, and instead blame Jeppeson, the company they have an almost daily relationship with—a company whose product is required for AA's business to operate—to protect the reputation of the product of a company that merely supplied the platform for that software?
Your absurd theory fails right there.
They do. . . but there are multiple fuel tanks on an aircraft of that size. . . wing tanks, center wing tanks, etc. They don't measure by gallons of fuel either, as I understand it. It's by weight. Fuel expands and a gallon measurement can change with temperature. Weight, not so much.
The tech news writers whores do it EVERY TIME.
The only "to be fair" statement one can make is that they do it not just about Apple, but celebrities and politicians, too. Some movie star's ex-husband's second-cousin's boyfriend gets a DUI, and somehow they manage to work the movie star's name into the headline.
Some application program that happens to run on iPad does an update and crashes, and the headline ONLY says "iPad". Where is the name of the people who are actually responsible for it? Oh, they didn't put that in the headline...
Whores. Not even good whores, either.
And folks who read it will get the mistaken impression, especially if they don't read thoroughly.
And folks who don't like Apple will flock to it to bash Apple. Stupid, but you can't fix stupid.
It used to be Microsoft that was fodder for the headlines, remember? Every damn broken third-party application on Windows (and MS-DOS before it) that crashed and burned was written up as a black eye for Microsoft and Windows/MS-DOS. I'll bet the folks in Redmond throw parties for the folks in Cupertino, to thank them for taking over as the press' whipping boy.
And the merry-go-round comes around again, and again, and again...
Don't put words in my mouth that I did not say. If I want to say that, I would have said it. I did not. Your implying I did is a lie, making you a liar. I don't engage in conversations with liars.
Bwahh hahah you assume that you know something other than what was reported based on your assumption that what you assume can't be true...
A.K.A. circular logic fallacy. And BTW no where in the American Airlines press does it say the units did not power down.
They only say the app glitched and not exactly how that glitch manifested Sparky. You are using half truths and faulty logic to try and bull your way past the simple fact that Apple iPads glitched and the planes were grounded.
It is fact and no manner of Apple Fanboi verbal gymnastics can change it.
And that makes you crazy and you worry about it because now its a matter of history and you will cringe each time its brought up that Apple failed once again...
And that my friend makes me and the Baby Jesus laugh and laugh and laugh...
What is not the truth? That head line for your linked article from Great Britain is "Inside Apple's Chinese 'sweatshop' factory where workers are paid just £1.12 per hour to produce iPhones and iPads for the West"
The cost of living in China has to be considered in the figure. Chinese cost of living is somewhere about 10 times lower than the cost of living in the United States. Just printing the hourly wage, which is the starting wage for a new hire, tells one absolutely NOTHING as a comparison between economies. Converting that British currency to American is $1.77. However that is NOT reflective of the Apple assembly lines, where the workers get two times that amount as starting wages ($3.55 per hour) and average even more, per the Apple contracts. The highest wages are seven times the Chinese national minimum wage. That also does not count overtime which workers can opt to work up to 36 hours per month. . . and have been complaining they are not allow more.
As for your FLEXTRONICS article, that was one of the companies that Apple pulled their contract from for violation of their worker requirements.
The statement states the "app" quit. . . and the "app. . . crashed". Not ever did it state that the iPad crashed. YOU are the one basing your statements on verbal gymnastics and hearsay evidence from third-hand TWEETS of passengers writing after the fact in 144 character blurbs as opposed to official statement from people who have all the facts from an investigation and who have no ax to grind. Sorry, you lose.
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