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McDonald's Says Goodbye Cashiers, Hello Kiosks
Forbes ^ | 11 july 2018 | Ed Rensi

Posted on 07/18/2018 1:38:23 AM PDT by Cronos

“Would you like fries with that?” may soon be a phrase of the past.

As minimum wage levels approach or surpass $15 nationwide, restaurant customers expecting to be greeted by a smiling face will instead be welcomed by a glowing LED screen.

As of 2020, self-service ordering kiosks will be implemented at all U.S. McDonald’s locations. Other chains, including fast-casual brands like Panera and casual-dining brands like Chili's, have already embraced this trend. Some restaurant concepts have even automated the food-preparation process; earlier this year, NBC News profiled "Flippy," a robot hamburger flipper. Other upcoming concepts include virtual restaurants which eliminate the need for full-service restaurants (and staff) by only offering home delivery

While some consumers may appreciate the novelty or added convenience, the conveniences come at the cost of entry-level jobs.

My concern about this is personal. Without my opportunity to start as a grill man, I would have never ended up running one of largest fast food chains in the world. I started working at McDonald’s making the minimum wage of 85 cents an hour. I worked hard and earned a promotion to restaurant manager within just one year, then went on to hold almost every position available throughout the company, eventually rising to CEO of McDonalds USA.

The kind of job that allowed me and many others to rise through the ranks is now being threatened by a rising minimum wage that’s pricing jobs out of the market. Without sacrificing food quality or taste, or abandoning the much-loved value menu, franchise owners must keep labor costs under control. One way to combat rising labor costs is by reducing the amount of employees needed.

(Excerpt) Read more at forbes.com ...


TOPICS: Business/Economy
KEYWORDS:
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To: Dr. Sivana

“I have. McDonald’s has excellent Wi-Fi, usually good bathrooms, refillable drinks, comfortable seating, and free newspapers so I can do the Jumble, Cryptoquote and Sudoku puzzles while waiting for my daughter’s Karate to end.”

You do understand that us people who need to feel important and superior to others won’d like your post.


61 posted on 07/18/2018 4:49:18 AM PDT by BobL (I drive a pick up truck because it makes me feel like a man)
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To: Beagle8U
4G = 4th Generation of Wireless Mobile

 

Image result for 1g 2g 3g 4g 5g evolution

Image result for 1g 2g 3g 4g 5g evolution

 

Image result for 4g 5g evolution

62 posted on 07/18/2018 4:51:43 AM PDT by Enlightened1
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To: Enlightened1

I am so happy with my 3G phone!! Love it


63 posted on 07/18/2018 4:53:35 AM PDT by Chickensoup (Leftists today are speaking as if they plan to commence to commit genocide against conservatives.)
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To: snarkytart

McDonalds has people standing by the kiosks ready to help.


64 posted on 07/18/2018 4:54:20 AM PDT by Chickensoup (Leftists today are speaking as if they plan to commence to commit genocide against conservatives.)
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To: SkyPilot

McDonalds As School
Go to work for McDonalds and consider it as going to school. Rather than come up with a bunch of bucks for tuition, Get a job at MD and pay extreme attention to what is taking place. Get paid for your efforts in the process. Set a limit. Go one year or maybe a year and a half. Be dedicated to the task the same as if you were paying thousands of dollars at a college.

The concept involves looking at McDonalds as an industrial microcosm . McDonalds is very much like a factory with hundreds of employees except smaller. MD also has a retail arm in addition to the manufacturing arm. To grasp how things are done in the manufacturing and business world, MD is small enough to observe all the operations that can be studied in detail and the study extrapolated to the world. MD is chosen because it is truly a global company and one if not the very best successful business to be studied.

The big question, the goal of the going to MD as school, is to discover in detail what is MD? Why does it exist?

As a study aid, a laptop computer would be beneficial. The computer can be used to keep notes and to make and record lists. Homework is making notes and expanding the lists, making entries into the big list of things learned and things to be explored further
Most McDonalds employees don’t flip burgers, they are in sales. At McDonalds if you apply your self and study what is happening you can develop a good understanding of sales and customer service. The front line, the people on the counter, have an opportunity to meet and greet a wide cross section of customers, of people. The very act of asking” how can I help you” engages the customer in a business transaction. The customers can be observed and then studied in the abstract. Make a list. What kinds of customers, what do they want, what do they need, how does MD meet their wants and needs, what wants and needs are not met, should every want and need be met?

https://www.prageru.com/courses/life-studies/i-learned-more-mcdonalds-college

If you clean up, study the various chemicals and cleaners. Read the MSDS documents and learn a lot about OSHA, chemicals and government regulation. Learn what they do and why they do it. Learn why someone made and effort to obtain each of the specific cleaning products. Understand the process and how it relates to government regulations. Learn why MD wants the task not only performed but the reason for doing it. Learn if there is and external requirement such as a local or federal regulation. Learn about the regulation and why it exists. Learn if MD made the rule and how the rule makes the product better.

Somewhere there are posters. The posters are mandated by the government and outline the various employment laws. The posters are the basis for the interaction of business and government. They might seem overly complex and quite boring but they are a major part of the lesson. Study the posters and develop a total understanding of what they mean. Learn how the government and business interact and why.

Hang out with the manager and study and learn the flow of goods. Learn the basics of purchasing. Study the inventory flow and learn how inventory management keeps the company rolling.
A testimonial can be viewed here.

https://www.prageru.com/courses/life-studies/i-learned-more-mcdonalds-college

A typical Mc Donalds store is a mega industry on a micro scale. They obtain raw materials hire labor and manufacture a product to very tight specifications. The process is typical of all manufacturing, only the product, the manufacturing equipment and size are different.

The principles of how raw materials are obtained, moved around, stored, and used apply to all business and manufacturing. A thorough understanding of the various tasks and processes involved will be useful elsewhere. The lessons can be expanded to a basic understanding of product quality and quality control. The business and all the jobs there are absolutely dependent on the quality of the product.

Tight specifications, what are the specifications, where did they come from, why have the specifications, how are they met, who enforces the specifications and assures consistent quality? These are all valuable lessons to be learned in the micro factory. The answers can be learned by paying attention and carefully watching what is actually happening throughout the place.

The subject of raw materials is very important area of study. One of the lists or perhaps several of the lists would be of various raw materials or raw material categories. Just what and how many raw materials is required to keep the place running? A list describing the material, where it comes from and exactly how the material is used can provide extremely valuable insights.

Then there is the matter of human resources. A one year study of the flow of people in and out and retained could result in a master’s degree paper on proper use and abuse of labor resources.

The concept of a crew, a team, can be studied. The crew concept is meant to develop a sense of belonging, of common purpose. A study of how the various individuals of the crew interact and depend on each other will yield an understanding that can be extrapolated to a much larger organization. How success or failure of one individual impacts the mission of the crew provides important lessons.

Then there is cash. A study of cash management could provide a detailed insight into cash, banking and the importance of plastic payments to a small business.

The MD school you choose might be near home or across town but it is merely one of many. A whole different course of study is what happens at and to MD outside the local operation? How does your store relate to a regional and national and global network of stores.
Back to the big question. Why does your school exist? Why do we have MD’s. The answer to that question applies to each and every business and manufacturing operation in the country. The answer is to make the owners a profit. Each and every item on all the various lists that will be developed in the school process is there to assure a profit. Proving that statement is the goal of the school and learning the reasons is the way the proof is obtained
It is all there for free. As a matter of fact one can get paid while at this school. All it takes is a proper frame of mind and a desire. Everything there is something to be learned

An interviewer will be blown out of her shoes when the lessons set out and learned are recounted in extreme detail.


65 posted on 07/18/2018 4:57:17 AM PDT by bert ((K. N.P. N.C. +12 ..... In our cities will be burning))
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To: Cronos

A couple years or so ago, Sirius Satellite Patriot commentator Andrew Wilkow said that as a result of rising minimum wages, “Roboburger is coming.” Now, it has arrived.


66 posted on 07/18/2018 4:59:16 AM PDT by Fiji Hill
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To: rlmorel

“McJobs hurt us all”

They must be very happy that those hurtful jobs are gone...


67 posted on 07/18/2018 5:00:37 AM PDT by null and void (Freedom is in our blood, we don't pass it down genetically, but through the blood we spill.)
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To: virgil

This. Was my first thought. There is nobody to move the line along and you know some people are super pokey and others will be jerks and do it out of spite.


68 posted on 07/18/2018 5:01:24 AM PDT by kelly4c
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To: bert

Wow!


69 posted on 07/18/2018 5:05:29 AM PDT by null and void (Freedom is in our blood, we don't pass it down genetically, but through the blood we spill.)
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To: Enlightened1

5G will keep your coffee warm while you drink it, as it is microwave radiation.


70 posted on 07/18/2018 5:08:49 AM PDT by Disambiguator (Keepin' it analog.)
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To: cynwoody
What's so special about that big flat screen?

Sit in one of these places that has travelers coming and going. Notice their first stop. It ain't the kiosk. Its the head. Watch as junior pulls his finger from his nose and pleads to mommy, let me touch mommy let me touch! Enjoy your lunch, mixed with juniors leavings. The bigger point, juniors leavings will be the least of your concerns.

71 posted on 07/18/2018 5:11:16 AM PDT by BlackbirdSST (Apparently I voted demoncrat for 40 years. They all wore 'R' jerseys! 'R'atpublicans!)
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To: Cronos

A simple anti-septic automated wipe-down after each usage is the answer. Very simple to design and implement

<<>>

Hand sanitizer dispensers conveniently placed—
like at my doctor’s offices.


72 posted on 07/18/2018 5:11:43 AM PDT by Joe Bfstplk (A Texas Deplorable.)
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To: Dr. Sivana

Same here. I will get a coffee occasionally and do crosswords or read. Plus, a local McDonald’s generally DOES NOT play music and when it does it is not at excessive volumes. It seems many public places such as fast food joints, restaurants and supermarkets, etc. have to indulge us with contemporary bad music. Why?!


73 posted on 07/18/2018 5:17:17 AM PDT by ConservativeStatement
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To: Joe Bfstplk

I was thinking rather of a wiper that scrolls from top to bottom after you get the “Thank you” screen


74 posted on 07/18/2018 5:18:33 AM PDT by Cronos (Obama's dislike of Assad is not based on his brutality but that he isn't a jihadi Moslem)
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To: markomalley

The thing that changed my attitude about Panera was the mobile app. I HATED standing in line there. It was usually long and slow. With the app I can customize my food in ways I didn’t even know were possible before the app, walk in, grab a bag, walk out and back to work. I love walking PAST the line!


75 posted on 07/18/2018 5:19:53 AM PDT by jdsteel (Americans are Dreamers too!!!)
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To: snarkytart
This is one of the more obvious places where automation will replace unskilled workers. Already I can place a Dunkin Donuts order through my phone app and either walk in or pull up to the drive-through to collect it. No cashier needed as the transaction is done through my app.

That's the trend. Orders (and payments) will flow through kiosks and apps.

We may still need people assembling the orders for the time being but they will soon have no need to handle cash transactions.

76 posted on 07/18/2018 5:21:46 AM PDT by SamAdams76 ( If you are offended by what I have to say here then you can blame your parents for raising a wuss)
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To: ConservativeStatement
There's actually a reason for the loud music in fast food joints - they want you to eat and leave quickly.

For supermarkets, they want to cloud your judgement

77 posted on 07/18/2018 5:25:38 AM PDT by Cronos (Obama's dislike of Assad is not based on his brutality but that he isn't a jihadi Moslem)
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To: BlackbirdSST

I sometimes use a pencil


78 posted on 07/18/2018 5:26:19 AM PDT by Cronos (Obama's dislike of Assad is not based on his brutality but that he isn't a jihadi Moslem)
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To: Chickensoup
McDonalds has people standing by the kiosks ready to help.

I just finished my daily dose of java so let me see if I can wrap my mind around this. McD's doesn't want to pay some know nothing $15 an hour to take my order and the answer is to pay some know nothing $15 an hour to teach some untold number of idjits day in and day out how to use the touch pad. Have I got that right?

79 posted on 07/18/2018 5:26:48 AM PDT by BlackbirdSST (Apparently I voted demoncrat for 40 years. They all wore 'R' jerseys! 'R'atpublicans!)
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To: kearnyirish2

here in Warszsawa the combos are still well priced compared to pizzas and subs. Though a Kebab/shwarma is cheaper (and quite frankly tastier)


80 posted on 07/18/2018 5:29:39 AM PDT by Cronos (Obama's dislike of Assad is not based on his brutality but that he isn't a jihadi Moslem)
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