Free Republic
Browse · Search
News/Activism
Topics · Post Article

Skip to comments.

Verizon $2 fee Fuels a Customer Revolt
Forbes ^ | December 30, 2011 | Panos Mourdoukoutas

Posted on 01/01/2012 6:25:43 AM PST by BobNative

"Of all strategic mistakes the leadership of large corporations makes, one stands out: Taking the customer for granted."

(Excerpt) Read more at forbes.com ...


TOPICS: Constitution/Conservatism; Culture/Society; Government; News/Current Events
KEYWORDS: taxpayers; teaparty; voters
Navigation: use the links below to view more comments.
first 1-2021-4041-51 next last
Taxpayers and Voters might learn something from Verizon's Customers.

Governments at all levels do not respect their Customers. Taxpayers and Voters are taken for granted and are continually screwed and dictated to by faceless Bureaucrats and politicians.

A relatively few Verizon Customers rose up and said NO the the new $ 2 fee and Verizon quickly withdrew the fee.

We have already had one Tea Party in the United States. Clearly it is time for the Second Tea Party!

1 posted on 01/01/2012 6:25:47 AM PST by BobNative
[ Post Reply | Private Reply | View Replies]

To: BobNative
One reason why Verizon may be short of cash....

IPhone May Cost Verizon $5 Billion in First Year

2 posted on 01/01/2012 6:29:53 AM PST by mewzilla (Santelli 2012)
[ Post Reply | Private Reply | To 1 | View Replies]

To: BobNative

Verizon didn’t learn anything from Netflix, just as elitist Republicans didn’t learn anything from 2010.


3 posted on 01/01/2012 6:33:11 AM PST by albie
[ Post Reply | Private Reply | To 1 | View Replies]

To: BobNative

Progressive government can raise taxes and there isn’t a peep. But, charge $2 for a transaction and it hits the fan.

Absolutely amazing.


4 posted on 01/01/2012 6:39:59 AM PST by ripley
[ Post Reply | Private Reply | To 1 | View Replies]

To: ripley

Unlike what happens in government, people have control over their own transactions, ripley... believe it or not. ;)


5 posted on 01/01/2012 6:45:28 AM PST by lonestar (It takes a village of idiots to elect a village idiot.)
[ Post Reply | Private Reply | To 4 | View Replies]

To: BobNative

Verizon may have wanted all it’s pay-as-you-go and “one-time transaction” customers to go to their competitors, who will spend more time and money on them.

They are the most high-maintenance ones.

Just a theory.....

The ones with credit cards or stable checking accounts are more stable and profitable - and wouldn’t be subject to the fees.


6 posted on 01/01/2012 6:49:05 AM PST by RFEngineer
[ Post Reply | Private Reply | To 1 | View Replies]

To: BobNative

Remember the “NEW COCA-COLA?”

No one was fired over the brilliant decision to make a new Coca-cola formula that saved the company raw materials costs to REPLACE the classic coke.

That stupid decision almost broke Coca-Cola.

Remember the old Saw: “Dance with the one who brung ya.”


7 posted on 01/01/2012 6:51:01 AM PST by DH (Once the tainted finger of government touches anything the rot begins)
[ Post Reply | Private Reply | To 1 | View Replies]

To: BobNative

8 posted on 01/01/2012 6:51:33 AM PST by Hoodat (Because they do not change, Therefore they do not fear God. -Psalm 55:19-)
[ Post Reply | Private Reply | To 1 | View Replies]

To: albie
Verizon didn’t learn anything from Netflix, just as elitist Republicans didn’t learn anything from 2010.
Nomination to committee chairmanships, the promise of committee assignments, the subtle pressure of 'go-along to get along' and 'make nice' - all these are very powerful forces that most people 'bend' in response to in order to gain power and prestige and avoid conflict ...
9 posted on 01/01/2012 6:53:40 AM PST by _Jim (Conspiracy theories are the favored tools of the weak-minded.)
[ Post Reply | Private Reply | To 3 | View Replies]

To: Hoodat

Good one!


10 posted on 01/01/2012 6:54:24 AM PST by BobNative
[ Post Reply | Private Reply | To 8 | View Replies]

To: Hoodat

Good one!


11 posted on 01/01/2012 6:54:26 AM PST by BobNative
[ Post Reply | Private Reply | To 8 | View Replies]

To: BobNative

Someone posted in a related thread a day or two previous that this fee increase was only subterfuge.

It was intended to get attention and then be withdrawn, so as to direct attention away from a smaller fee increase ($0.16) that will hit EVERY Verison customer.


12 posted on 01/01/2012 6:54:29 AM PST by TomGuy
[ Post Reply | Private Reply | To 1 | View Replies]

To: DH
Remember the “NEW COCA-COLA?”
Remember the white 'polar bear' (cans) ... also 'canned' (in part) ...
Coca Cola drops 'polar bear' cans because consumers prefer to see red

A campaign by Coca-Cola to draw attention to the plight of the polar bear is being diluted after consumers complained that the cans were changed from red to white.


13 posted on 01/01/2012 6:57:59 AM PST by _Jim (Conspiracy theories are the favored tools of the weak-minded.)
[ Post Reply | Private Reply | To 7 | View Replies]

To: ripley
Progressive government can raise taxes and there isn’t a peep. But, charge $2 for a transaction and it hits the fan. Absolutely amazing.

Perhaps it's because many of those that uprise against Verizon don't pay taxes and they benefit from what the government steals from us to give to them. The $2.00 Verizon fee applies to them which indicates what they really think about taxes and fees: Fine for thee, but not for me...

14 posted on 01/01/2012 7:09:52 AM PST by trebb ("If a man will not work, he should not eat" From 2 Thes 3)
[ Post Reply | Private Reply | To 4 | View Replies]

To: ripley; All

“Progressive government can raise taxes and there isn’t a peep.” Probably because the tax increases can be buried and effectively concealed, whereas the consumer can immediately identify the extra charges on a monthly basis when they pay their bills.


15 posted on 01/01/2012 7:13:07 AM PST by Silentgypsy (If this creature is not stopped it could make its way to Novosibirsk!)
[ Post Reply | Private Reply | To 4 | View Replies]

To: BobNative

It is interesting that millions of people can mobilize over two dollars almost overnight, but when freedom is at stake they silently accept that government can’t be altered.


16 posted on 01/01/2012 7:17:11 AM PST by Baynative (The penalty for not participating in politics is you will be governed by your inferiors.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: BobNative; All

It’s a shame that we don’t get off our lazy a**es and revolt against the Socialist Government, that we have, like folks revolted against Verizon. The Government steals more than $2 a month from us. But, stupid Americans keep electing the same Marxist President and corrupt Congress critters and sending them back to Washington. We get what we deserve.


17 posted on 01/01/2012 7:20:27 AM PST by no dems (I'm more concerned with America's future than I am Newt's past.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: RFEngineer

>>>The ones with credit cards or stable checking accounts are more stable and profitable - and wouldn’t be subject to the fees.

Actually, even those customers could have been hit with the fee too depending on how they pay their bill... like if you paid on-line via MyVerizon with a credit-card - you’d pay the fee... but, if you enrolled that same credit card in Verizon’s AutoPay - no fee. It was ridiculous. They bowed to an FCC review... they have enough other stuff pending with the FCC they didn’t need to rock the boat with this stupid fee.


18 posted on 01/01/2012 7:21:56 AM PST by Keith in Iowa (No Mit Sherlock. No Mit, not now, not ever. | FR Class of 1998 |)
[ Post Reply | Private Reply | To 6 | View Replies]

To: BobNative

As was pointed out on ?Geri Willis? Fox Business Show, AT&T? rewards people making automatic payments. Better, much better customer feel and relationship.

Now if the Obama Admin were doing this, the people making auto pay would be surcharged for being the wealthy while those making sporadic payments would be subsidized.


19 posted on 01/01/2012 7:22:40 AM PST by SES1066 (Government is NOT the reason for my existance!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Hoodat

Brilliant AND FUNNY!


20 posted on 01/01/2012 7:32:32 AM PST by Dick Vomer (democrats are like flies, whatever they don't eat they sh#t on.)
[ Post Reply | Private Reply | To 8 | View Replies]


Navigation: use the links below to view more comments.
first 1-2021-4041-51 next last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
News/Activism
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson