Posted on 01/01/2012 6:25:43 AM PST by BobNative
"Of all strategic mistakes the leadership of large corporations makes, one stands out: Taking the customer for granted."
(Excerpt) Read more at forbes.com ...
Governments at all levels do not respect their Customers. Taxpayers and Voters are taken for granted and are continually screwed and dictated to by faceless Bureaucrats and politicians.
A relatively few Verizon Customers rose up and said NO the the new $ 2 fee and Verizon quickly withdrew the fee.
We have already had one Tea Party in the United States. Clearly it is time for the Second Tea Party!
Verizon didn’t learn anything from Netflix, just as elitist Republicans didn’t learn anything from 2010.
Progressive government can raise taxes and there isn’t a peep. But, charge $2 for a transaction and it hits the fan.
Absolutely amazing.
Unlike what happens in government, people have control over their own transactions, ripley... believe it or not. ;)
Verizon may have wanted all it’s pay-as-you-go and “one-time transaction” customers to go to their competitors, who will spend more time and money on them.
They are the most high-maintenance ones.
Just a theory.....
The ones with credit cards or stable checking accounts are more stable and profitable - and wouldn’t be subject to the fees.
Remember the “NEW COCA-COLA?”
No one was fired over the brilliant decision to make a new Coca-cola formula that saved the company raw materials costs to REPLACE the classic coke.
That stupid decision almost broke Coca-Cola.
Remember the old Saw: “Dance with the one who brung ya.”
Verizon didn’t learn anything from Netflix, just as elitist Republicans didn’t learn anything from 2010.Nomination to committee chairmanships, the promise of committee assignments, the subtle pressure of 'go-along to get along' and 'make nice' - all these are very powerful forces that most people 'bend' in response to in order to gain power and prestige and avoid conflict ...
Good one!
Good one!
Someone posted in a related thread a day or two previous that this fee increase was only subterfuge.
It was intended to get attention and then be withdrawn, so as to direct attention away from a smaller fee increase ($0.16) that will hit EVERY Verison customer.
Remember the “NEW COCA-COLA?”Remember the white 'polar bear' (cans) ... also 'canned' (in part) ...
Coca Cola drops 'polar bear' cans because consumers prefer to see redA campaign by Coca-Cola to draw attention to the plight of the polar bear is being diluted after consumers complained that the cans were changed from red to white.
Perhaps it's because many of those that uprise against Verizon don't pay taxes and they benefit from what the government steals from us to give to them. The $2.00 Verizon fee applies to them which indicates what they really think about taxes and fees: Fine for thee, but not for me...
“Progressive government can raise taxes and there isn’t a peep.” Probably because the tax increases can be buried and effectively concealed, whereas the consumer can immediately identify the extra charges on a monthly basis when they pay their bills.
It is interesting that millions of people can mobilize over two dollars almost overnight, but when freedom is at stake they silently accept that government can’t be altered.
It’s a shame that we don’t get off our lazy a**es and revolt against the Socialist Government, that we have, like folks revolted against Verizon. The Government steals more than $2 a month from us. But, stupid Americans keep electing the same Marxist President and corrupt Congress critters and sending them back to Washington. We get what we deserve.
>>>The ones with credit cards or stable checking accounts are more stable and profitable - and wouldn’t be subject to the fees.
Actually, even those customers could have been hit with the fee too depending on how they pay their bill... like if you paid on-line via MyVerizon with a credit-card - you’d pay the fee... but, if you enrolled that same credit card in Verizon’s AutoPay - no fee. It was ridiculous. They bowed to an FCC review... they have enough other stuff pending with the FCC they didn’t need to rock the boat with this stupid fee.
As was pointed out on ?Geri Willis? Fox Business Show, AT&T? rewards people making automatic payments. Better, much better customer feel and relationship.
Now if the Obama Admin were doing this, the people making auto pay would be surcharged for being the wealthy while those making sporadic payments would be subsidized.
Brilliant AND FUNNY!
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