Skip to comments.Apple Leads in Customer Satisfaction - by Default
Posted on 08/24/2006 4:46:10 PM PDT by 2Jim_Brown
Apple Computer (Nasdaq: AAPL) leads all other PC makers in customer satisfaction , but the reason for its lead may not be very satisfying for Steve Jobs and other executives at the Cupertino, Calif.-based company.
Simply put, it's not that Apple is a dazzling performer in terms of customer care, but that the other computer manufacturers are almost uniformly dismal in that realm, according to customers surveyed by the University of Michigan's American Customer Satisfaction Index team. The research demonstrates that Apple is more effective at customer service than Dell (Nasdaq: DELL) , Hewlett-Packard (NYSE: HPQ) and others.
(Excerpt) Read more at macnewsworld.com ...
That should come as a surprise to no one that understands marketing.
And they'll throw in a FREE exploding battery!
That would be Dell. Or more specifically, Sony.
Apple has recalled 1+mil batteries now...
Where is the Mac Ping?
Apple recalls 1.8 million Sony batteries in laptops
Tri-Valley Herald - 40 minutes ago
Apple Computer Inc. on Thursday recalled 1.8 million Sony-built notebook batteries that could overheat and catch fire, just 10 days after Dell Inc.'s record-setting recall involving the same problem and the same supplier. ...
Don't know. That's Swordmaker's gig.
Swordmaker! Mac pinglist fodder!
Apple still buys them.
"That would be Dell. Or more specifically, Sony"
Attached to an Apple.
Where's the quality control?
OK, quick. Somebody hijack this thread. I can't stand the Apple vs. PC arguments.
Guys, I'm well aware of the Apple battery recall.
If you'll take note, however, the batteries being recalled are manufactured by Sony. Sony batteries are also at fault in the recent Dell recall.
Thus why I mentioned Sony. Because Sony's batteries are the ones blowing up.
And Creative technology in the iPod.
"At Sony's manufacturing plants. Supposedly."
Blame the manufacturer. OK.
Uh, they're just exploding the laptops that Americans don't want to explode? How can anyone talk about computers when babies are being aborted? It's all Abraham Lincoln's fault?
I build my own computers. I am my own tech support. I get the best support whenever I need it.
Apple who? Dell who?
If "technology" refers to overly-vague wording in patents related to the oh-so-advanced technology of putting compressed music onto a portable media player and some basic UI concepts on that player, then sure.
Just make sure you know exactly what the problem is, what needs replacement and why. Then answer "I've done that already" to every suggestion by the tech support robots (preferably by e-mail, so you won't spend hours on hold, and then have to speak to someone whose accent makes them barely understandable), and tell them to send you the part you need and you'll install it yourself.
It's called do-it-yourself tech support. It works.
"Uh, they're just exploding the laptops that Americans don't want to explode? How can anyone talk about computers when babies are being aborted? It's all Abraham Lincoln's fault?"
You can trace it as far back as Whitewater.
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.