Posted on 10/12/2002 11:34:30 AM PDT by ErnBatavia
Anybody else get "hosed" by foolishly accepting a "recommended Windows update"? I sure did yesterday; from the HP website, I took in "Service Pack 1" which was recommended for security. Since yesterday morning, the computer has had only a black screen with wording along the lines of 'your computer has suffered meltdown' (duh).
After roughly two hours on the phone (toll call, of course) with various HP support people, I learn that there are "issues" with this Service Pack update, and that if the recovery disks they are sending me don't do the fix, and they suspect they will not, then I get to send my nice new HP on an unwanted trip.
I'm admittedly about as much of a computer lightweight as one can be, so it therefore doubly ticks me off that my computer has taken a serious dump - and all because of the 'experts' who issued an update that blew up my machine.
I'm currently working off of our ancient "game computer" with a 50 foot phone extension line; have any of my Freep buddies here suffered this same fate?
That's the breaks, sometimes.
The idea was that if you bought a windows XP machine and then in 2 years wanted to upgrade to the new Microsoft operating system you would have to buy a NEW HP COMPUTER to do so. That is real brains. I can upgrade my Dell but not my HP so I will buy a New HP is their logic. It is giant supidity.
A Client of mine bought 25 NEW HP computers. My software ran fine on these machines, but one application they use a lot, would not run on XP. It only runs on the 95/98/ME strain of windows.
They tried to load win 98 SE on the machines and they did what yours did. They locked up with a black screen. They had the orginal version of windows reinstalled on the machines and sold them for half price. For their needs the new HP machines were worthless. They were days old but since they had put another operating system on the HP machines HP said the warrenty was void.
They bought 25 generic machines for a lot less money and put Windows ME on them and everything ran just fine.
I would not buy an HP machine if it only cost half as much.
They tell me you can't fix bugs or security problems on a new HP machine if the problem is in Rom code or code that calls the ROM code. You can live with the bugs and no upgrades or buy a good machine for less money from some other vendor. Perhaps they will take the machine back and burn SP1 on the ROM for you. But that leaves you screwed for SP2 or SP3.
At the rate new viruses are being invented and security leaks discovered, you would have to be a couple fo french fries short to know this and still buy a New HP.
It is not BILL GATES FAULT. It is HP trying to build a machine you must replace rather than upgrade.
I don't think there is a away that HP can keep from going under as long as the current management is in place.
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