Great ‘Overnight’ Replacement: The (Federal) Express Decline and Fall of Collierville, TN

Revolver ^

[Tench_Coxe]

For two generations, Bob’s family didn’t just work for FedEx; they were a part of the Collierville community that the company built. His father, a Collierville native, retired as a respected FedEx pilot. Bob followed him into the company, securing a white-collar technical role and the promise of the same stable, prosperous life in the town Parade magazine once named “Best Main Street” in America.

(snip)

At the heart of the issue is a fundamental miscalculation. The strategy frequently involves replacing small, highly skilled domestic teams with large, inexpensive offshore teams. An insider with firsthand experience claims this math never adds up. “Hiring 60 people who can’t do the job is vastly inferior to two people who can,” they stated. This approach leads not to savings but to massive cost overruns as unqualified hires, sometimes with fraudulent resumes, require constant management and produce subpar work. The projects they manage are plagued by delays, bugs, and production incidents, erasing any initial savings on wages as laid out in the original bid. As more of the team gets hollowed out, we see more production incidents, bugs, quality issues, et cetera. As the load increases, the people who can shoulder it burn out and churn, exacerbating the problem. Outsourcing and mass import of H-1B frauds put a company into a death spiral. Products and services never improve once this process starts. It isn’t cost cutting. It makes you leaner the way cancer makes you leaner, because that’s what it is. I’ve seen this firsthand and quit multiple lucrative gigs because of this.

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TOPICS: Miscellaneous
KEYWORDS: fedex; h1b; h1btruth

[Tench_Coxe]

I've seen this multiple times, including recently.

You sit and pray nothing goes wrong, because you're on your own.

And take issue with one point--its not a miscalculation.

[Deaf Smith]

I like that expression:

“It makes you leaner the way cancer makes you leaner”

[noiseman]

FedEx has disintegrated. I used to use FedEx overnight letter service all the time at work to send documents, and it was relatively inexpensive (less than $10). Hadn’t used them for a while and then about four years ago (I’m retired now) had to overnight a document. I was floored by how absurdly expensive it is now, and by the fact that they no longer guarantee 10:00am delivery, or even anything close to it. The service had degraded terribly and the price was astronomical (I think it was around $80 or $90 if I remember correctly).

[6ppc]

Every time I see a package coming from FedEx I cringe. 90% chance something will go wrong.

[Nervous Tick]

>> founder Fred Smith, a local legend, handed the reins to new CEO Raj Subramaniam...

“we’ll save a BUNDLE!!! What could go wrong??!?”

[niteowl77]

Hadn’t used them for a while and then about four years ago (I’m retired now) had to overnight a document.

I had a FedEx hiatus due to winding down a couple of hobbies simultaneously. When I started shipping things again, the FedEx of "now" wasn't the FedEx I knew.

[blackdog]

To fix FedEx, they would have to leave Memphis. It’s a labor and conveyor sort technology quality of workforces issue. St. Lois, Nashville, Knoxville, perhaps. This has been identified by FedEx.

[jroehl]

The FedEx IT department is run by Indians. The president of FedEx is Rajesh “Raj” Subramaniam. They are all at war with the Americans in the company. That is why things are falling apart there.

[Disambiguator]

Their website has sucked for a while.

[jttpwalsh]

Used FedEx since 1981. Told people if my child was sick, and I had to send medecine overnight, I would use FedEx, hands down. Now ? I see exactly what this article describes. Never saw a company go down hill, so far, so fast. Sad.

[wastedyears]

Because their CEO is a disgusting dalit pajeet, and that horrendous creature hired two more dalit pajeets for executive positions.

[HYPOCRACY]

Another H1B visa scumbag who only knows how to play internal politics and hire his scumbag village.

[jmacusa]

That's the whole point. Indians hiring Indians to flood the country. Canada is swarming with them. They can't run away from that s**thole on The Ganges fast enough .

[lastchance]

FedEx drivers outright lie about deliveries.

[HYPOCRACY]

They are parasites that kill the host. Obsessed with their own excrement too.

[HartleyMBaldwin]

In the last two or three years, I have had more missing packages and other problems from FedEx than from UPS, Amazon, and the USPS combined. I have taken to asking companies if they plan to ship what I ordered via FedEx. More of them are saying no way.

[Mark]

Newman agrees.

[mo]

IMHO....The Income Tax data base has been accessed by predators...who have deliberately isolated industries, geographic regions of prosperity, specific professions, manufacturing meccas etc that previously made the USA a beacon in the world.

They have “taken them out” and stolen value and opportunity -not even to replace it-but to demonstrate to the world the “futility” of America as an ideal.

[MCF]

“ FedEx drivers outright lie about deliveries”
Yep. Had that happen to me.

[T. P. Pole]

Wow, that paragraph you highlighted expresses exactly my experience in my industry. Hiring 60 inexpensive people that cannot do the job will never replace 2 expensive people that can.