12%+ error rates on drive through orders....who’s running the quality team there....
I’ve recently had the chance to experience one of these new voice assisted drive this. They fulfill their intended purpose, but to me the experience felt impersonal, off putting, and it almost seemed to slow the process of ordering waiting on the ai to respond while you order. I’d rather just park, walk in and order from the kiosk.
Owners who leave teenagers in charge of their store should go broke.
My local Taco Bell has no menu visible on the wall when you order inside. You must use the kiosk to order, which often freezes. There are very few people working, mostly very young that don’t speak English very well. I can’t imagine that location is making much of a profit.
The local In-N-Out burger place is jam packed though, with about twenty people working feverishly to handle the huge crowds. Great customer service too, and everyone speaks English fluently.
It’s not rocket science to have a successful business plan.
My additional request is can it come pre-chewed?
Already tastes like crap so I wont request pre-digested, and the bacteria levels really help my guy biome.
To me the error rates seem incredibly high for all of them. I would say a target for processes should be to max out at a mere 2% error rate. My gut feeling is that many of these “errors” are caused by customers placing confusing orders, or not ordering what they think they are.
People like my Mother in Law. LOL. I bet she is the cause of a 30% error rate with her confusing, disjointed approach to ordering.
I already fired them for the Kiosks. Not doing kiosks. Starve first.
They already screw up too much; imagine what they can do with “AI”.
I can’t eat Taco Bell any more.
I was in one a couple years ago and I checked out the prices. Compared to what I was paying when I worked in Fort Lee 20 years ago, I thought that the prices now should actually be a bit higher. Since they weren’t, I had to assume that the quality of the ingredients was much worse.
Anyone remember “Demolition Man” with Sylvester Stallone?
Looks like that movie is going the way of the Simpsons with their prophetic predictions!
(In Demolition Man, “future” Taco Bell is the only survivor of the fast food wars)
I still go to Taco Bell from time to time mainly when I want something quick, I never have any trouble with my order because I keep it simple.
The taco Bell is also easy to get to and on my way home. I can usually order and get my food in less than 5 minutes and the price is cheap.
What happened to “fast” food places? Most are no long fast or cheap.
There’s no way McD is that low, they are slower than hell now. I rarely go unless I’m traveling, but they are terrible anymore.
Stupidity. I won’t use this crap. Tried the kiosk at Wendy’s and it was a terrible experience. I will go where ever this crap does not exist.
Our local Taco Bell hasn’t opened their dining room since kung flu lock downs. Only take out or drive through. I have never been back to any Taco Bell.