12%+ error rates on drive through orders....who’s running the quality team there....
“....who’s running the quality team there....”
~~~
That’s the right question.
They are investing in AI because they probably don’t want to invest in wages.
This is anecdotal but I recently sat in a tacobell drive through for over 10 minutes, and when I finally got up to order, the voice said that there was a 30 minute wait for orders inside the restaurant and 30 minute wait for orders in the drive through. So I left.
I wont be any more specific except to say that the person’s voice sounded like a complete buffoon, almost like the speech in idiocracy.
I’m not saying AI can’t work.
But if you don’t want to wait for the R&D and deployment and hope that it improves service, how about if you actually spend some of that money on competent human beings.
Toxic Shell ... Making you sicker quicker!