I had it happen to me at our local Food Lion. I scanned every single item I had, but when I looked at the receipt, I noticed there were items missing. I told the clerk, and she said, “ok, just go back through and scan those items again.” I did, and I haven’t used the self-checkout since. I can only imagine what would have happened if I hadn’t checked the receipt and walked towards the door. They could have had me arrested for shoplifting.
Never use the self-checkout.
Well, I tend to use the self-checkout every time, but I usually check & recheck each item as it comes up on the screen. Haven’t had many problems.
After this big technology push of the last 10 years and installation of self-checkouts, I have read articles that Walmarts and supermarkets in some urban areas are removing them.
The temptation to "forget" to scan $67 worth of items is too great and occurs too frequently, to the point they are losing big money to theft in some stores.
> Never use the self-checkout. <
Yep, for the reason you said. Plus there are people in our society who - for whatever reason - can find no better work than checkout clerk. Better that they put in a day’s work than sit at home collecting welfare.
To give them employment, I’ll gladly pay a few cents more per item.
Walmart has cameras that detect when it seems that an item has been moved from the cart to the bag without being added to the bill. It is the job of the monitor then to see whether that item did make it onto the bill. If not, then they make sure it gets added.
In your particular situation, if it had been at Walmart, you could/would not have been charged with anything even if you had not caught the mis-scan because the surveillance video would show that you scanned the item. It was obviously a machine error, and the video would show that.
There is a lot of theft at places like Walmart, as well as honest mistakes. That’s why there are safeguards built in. The surveillance video, for instance, will show the behavior of a person as they are “forgetting to scan” items. For a person to be caught at Walmart without the alert of a potential mis-scan or the door alert going off, there would just about have had to be suspicious behavior observed. My guess is that if this gal was high that may have caused both the “forgetting to scan” AND the suspicious behavior that caused her to be scrutinized further.
IOW, as somebody already posted, her real problem was the drugs. The stuff with Walmart was simply an effect of the drugs.
Those who don’t trust the self-checkouts should certainly refrain from using them.
Same here.
I was at a Safeway and they had some ignorant discount scheme where you had to scan token code to get the discount.
Due to a glitch, the scanned code discounted the price to zero.
I don’t go there anymore
Self-checkouts will be gone within a couple of years - too much theft.
I always use the self checkout. I watch the screen to see if it picked up what I scanned, and if it had the correct price. (I was a cashier at a previous job for 5 years. I think I’ve got this.)
The same thing happened to me at Sam’s but I didn’t catch it. When I got to the door where they check your receipt he reached for the oranges and I said the code is on the bottom I know I had to pick it up to scan it well somehow it didn’t scan.
I just handed in the oranges and said I don’t know what happened here and walked out the door.
A week later I was back in there and I bought the same brand of oranges and when I was scanning them it kept saying this item will not scan so at least I caught it that time and the employee had to do a runaround to get it to read it. So it wasn’t my incompetence it was their incompetence.
The machine beeps when you get a successful scan.
Tell them to check the camera, it would show you scanned. Their machines are crap.
“They could have had me arrested for shoplifting.”
Same, exact, thing happened to me once. Missed one (relatively cheap) item, was mostly out of the store when I realized it - figured I’d just confuse them if I went back to pay, so took the risk. Nothing happened.
Now I count my items prior to scanning and compare to my receipt. Also, if it’s a lot of items, I let a human do that job.
I’ve never had a problem. Fast in and out.
Love using them.