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Family’s $15K Carnival Cruise vacation canceled just 2 days prior, without their knowledge, after sharing booking number on Facebook
NY Post ^ | May 31, 2024 | Allie Griffin

Posted on 05/31/2024 9:37:10 AM PDT by Red Badger

A Kentucky family’s $15,000 Carnival Cruise vacation they had been planning for a year was canceled just two days before the ship was set to sail after they accidentally shared their booking number online in a case of identity theft.

Tiffany Banks was devastated to learn that her trip aboard the Carnival Celebration ship with her husband and their four kids was canceled without her knowledge the day before the family was going to fly to Florida to leave on the boat.

Banks said in a series of TikTok videos that she had no idea their vacation, for which they had already paid in full, was trashed until she got an email about off-ship excursion cancellations and called to investigate.

A Carnival customer service representative told her that she had canceled her $12,000 reservation for the ship’s largest room — the Excel Presidential Suite — through the online system.

The mom and nurse practitioner said she went into “a full-blown panic” and she and her four kids were all in tears.

“We have nearly $15,000 tied up in for this vacation including excursions. The room itself was I think $12,000 or $13,000, and then we’ve got a few grand tied up in excursions, and actually with almost $2,000 for flights,” she said in a May 12 TikTok video.

Banks said she never canceled the trip and wondered if it was a system glitch.

Carnival said the room they had booked was now reserved by another customer and offered the family two interior rooms — the cheapest on the ship — instead, but the mom did not feel it was an adequate replacement.

Carnival also refused to offer a full refund as its cancellation policy states that no money will be returned within 15 days of the cruise date.

(Excerpt) Read more at nypost.com ...


TOPICS: Business/Economy; Outdoors; Society; Travel
KEYWORDS: carnival
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To: for-q-clinton

Yes. It’s the fault of the cruise line that they didn’t somehow verify who was cancelling the reservation.

I saw a story on Reddit where a woman booked a cruise for her and her boyfriend. They broke up before the cruise, and he cancelled it out of spite. Because it was too close to the cruise date, she lost all her money. His name was on the cruise too, but she had paid for it. There was nothing she could do to get her money back.

In the case though, it was fraud so the consumer should be compensated since the cruise line was a party to the fraud by not verifying identification.


81 posted on 05/31/2024 11:17:32 AM PDT by Reddy (BO stinks)
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To: TexasGator

What was the fraud. I have worked in that industry. You either provide the service or you return the money, unless there is a cancellation fee. Then you are entitled to the full cancellation fee if you do not resell the service that was cancelled. It’s even worse for a fraudulent cancellation with no system in place to prevent such fraud.


82 posted on 05/31/2024 11:18:32 AM PDT by AndyJackson
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To: AndyJackson

I still stand with the credit card not being liable. There was no fraud when she booked the cruise. But you make good points about them leaning on the merchant.

And as we read the thread replies, it worked. Or something did. Carnival did offer the dummy a refund. Replies said she declined it since it was not the full amount. You’re correct; Carnival is allowed administrative fees.


83 posted on 05/31/2024 11:19:38 AM PDT by Responsibility2nd (A truth that’s told with bad intent, Beats all the lies you can invent ~ Wm. Blake)
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To: AndyJackson

“I have worked in that industry. You either provide the service or you return the money, unless there is a cancellation fee.”

Their cancellation fee is clearly stated.


84 posted on 05/31/2024 11:20:53 AM PDT by TexasGator
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To: V_TWIN

V_TWIN wrote: “Or which cruise line for that matter.....it depends on what kind of experience your looking for. If your looking for peace and quiet stay the heck away from Carnival. Lol!”

While I’ve never sailed on Carnival, Carnival is probably getting a bad rap. Most of the stories of ‘booze cruises’ are from 4 or 5 day cruises over spring break or other holidays. These cruises attract the party hardy crowd. Other cruises are more sedate. That said, Holland is probably much more sedate among the mainstream cruises.


85 posted on 05/31/2024 11:25:21 AM PDT by DugwayDuke (Most pick the expert who says the things they agree with.)
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To: Red Badger

what a dingbat, never share info on any social media ever..


86 posted on 05/31/2024 11:26:29 AM PDT by markman46 (engage brain before using keyboard!!!)
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To: ProtectOurFreedom

ProtectOurFreedom wrote: “My wife booked it, so I’ll blame Mrs. POF. It was our first cruise and we were wet behind the ears when it came to things like that. She probably picked the cheapest balcony cabin.”

Probabaly true. Going cheap will bite you. We are very much balcony people. We hardly ever go ashore, we just like being at sea on a balcony with a great view.


87 posted on 05/31/2024 11:27:26 AM PDT by DugwayDuke (Most pick the expert who says the things they agree with.)
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To: markman46

She should have taken the $10k refund and chalk the rest up to ‘experience’.................


88 posted on 05/31/2024 11:28:18 AM PDT by Red Badger (Homeless veterans camp in the streets while illegals are put up in 5 Star hotels....................)
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To: DugwayDuke

“While I’ve never sailed on Carnival, Carnival is probably getting a bad rap”

I have.....several, and I can tell you it’s a deserved reputation and doesn’t necessarily coincide with spring break or any holiday.

So much so that we switched to Princess cruise line and have been completely satisfied.

Fun fact, Carnival and Princess are both owned by the same parent line as well as Cunard and a few others IIRC.


89 posted on 05/31/2024 11:37:11 AM PDT by V_TWIN (America...so great even the people that hate it refuse to leave!)
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To: V_TWIN

“So much so that we switched to Princess cruise line and have been completely satisfied.”

We sail Princess. At 77 I am one of younger passengers ...


90 posted on 05/31/2024 11:49:50 AM PDT by TexasGator
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To: TexasGator

It’s a lot more complicated than that. They resold the service; they apparently had no fraud prevention in place; and, they took payment via credit card which subjects both sides of the transactions to the terms and conditions of the credit card company. Like I said, they don’t have a loss because they resold the fraudulently cancelled rooms, a fraud against which apparently they had no protection.

Legally there is also the argument about frustration of purpose, which a fraudulent cancellation is clearly an example of.


91 posted on 05/31/2024 11:54:30 AM PDT by AndyJackson
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To: V_TWIN

V_TWIN wrote: “I have.....several, and I can tell you it’s a deserved reputation and doesn’t necessarily coincide with spring break or any holiday.”

Not totally surprised. Thanks for sharing your personal experience.

V_TWIN wrote: “So much so that we switched to Princess cruise line and have been completely satisfied. Fun fact, Carnival and Princess are both owned by the same parent line as well as Cunard and a few others IIRC.”

Yes, carnival owns several distinct cruise lines. We’ve done Princess several times and were generally satisfied. We’ve also done Holland but our favorite is Norwegian, but only if we can book the Haven.


92 posted on 05/31/2024 11:55:12 AM PDT by DugwayDuke (Most pick the expert who says the things they agree with.)
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To: AndyJackson

“You cannot resell space and then keep anything more than the administrative costs of rebooking, “

False. There cancellation policies are clearly worded. Cancel within 14 days of sailing you lose 100%.


93 posted on 05/31/2024 11:59:08 AM PDT by TexasGator
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To: Red Badger

How can we donate to her Go Fund Me account? </sarc


94 posted on 05/31/2024 12:01:40 PM PDT by hole_n_one
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To: Red Badger

Never had Facebook, never will….


95 posted on 05/31/2024 12:02:29 PM PDT by telescope115 (I NEED MY SPACE!!! 🔭)
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To: dayglored

100%


96 posted on 05/31/2024 12:03:41 PM PDT by telescope115 (I NEED MY SPACE!!! 🔭)
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To: DugwayDuke

As you probably know cruise ships of different lines that have the same itinerary will follow each other around.

When we were walking back to our ship in Aruba we came across a lady that was lost on how to get back to her Norwegian that had been following our ship so we helped her get back to it. Making small talk during our walk she mentioned that her ship was on a 3 week cruise......THREE WEEKS??!!

Not sure I could go that long on a boat......I would imagine at some point your doin’ laundry! Lol!


97 posted on 05/31/2024 12:05:19 PM PDT by V_TWIN (America...so great even the people that hate it refuse to leave!)
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To: Red Badger

yes she should have taken the refund


98 posted on 05/31/2024 12:10:14 PM PDT by markman46 (engage brain before using keyboard!!!)
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To: dforest

Right on. I’m on a neighborhood-type online website where people post things like “my dog ran off, have you seen her?” type of stuff, to “hello, can you spare a few bucks for my kid’s birthday?” It being taken over by people asking for handouts. Unless I have a very specific answer for an honest inquiry, I stay out of there. I don’t have any money to give anyone. If I did, it would be going here.


99 posted on 05/31/2024 12:12:04 PM PDT by telescope115 (I NEED MY SPACE!!! 🔭)
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To: TexasGator
Sorry, but there is a lot of law about this beside just the contract terms. First, the contracting party did not cancel their trip so the cancellation clause doesn't operate, and the operator is in default for having taken the client's money and did not provide the service. That is breach of contract and normal breach of contract laws apply. That womeone fraudulently canceled it for them, on line, takes perhaps some blame off the seller, i.e. it is breach of contract and not bad faith. But the seller also created a riks by allowing such transactions on line and having no system in place to assure itslef that the seller was dealing with the legitimate party. That is negligence on teh part of the seller. and he cannot shift blame to the client who did not cancel the trip. Under such circumstances as these the seller should have immediately provided a full refund including any airline cancelletion penalties or fees.

And if that is not good enough then there is the equitable principle of frustration of purpose which operates to void a contract and return all payments to the purchaser.

100 posted on 05/31/2024 12:15:32 PM PDT by AndyJackson
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