Posted on 11/12/2023 12:56:09 PM PST by DallasBiff
1. "The 'customer is always right' excuse, and not allowing employees to adequately defend themselves. The customer is the CUSTOMER. The service you get is a privilege, not a right, and you better believe you can be denied service."
2. "The 'workhorse' mentality they want in employees. My job does not need to be my life when I’m getting paid a Medicare wage. My sanity is worth more to me than my work. Quit asking your employees to give all of their energy to their jobs."
(Excerpt) Read more at buzzfeed.com ...
Cuh-lick bait article. The little grown up spoiled snots are gonna end up as “Lord of the flies” subjects. When the shtf they will not know how to survive when life turns feral. They will be looking for coverage, and peace/harmony, when the spears start flying.
Stop believing that you can cut taxes when deficits are what they are now. One of the good things about our fiscal profligacy is that the GOPe can no longer pitch “tax cuts” (for companies and the affluent) as a cure all to grow the economy. Supply slide needs to be given the ax in favor of balance budgets no matter how we get there.
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“The ‘customer is always right’ excuse...
It’s not an excuse.
If the customer is not there, then you aren’t either.
These Boomers grew up with an unprecedented focus on self. With them the divorce rate first exceeded the marriage rate, and there was first enacted a Federal Support Enforcement program to track deadbeat dads. Prior to the 60’s, syphilis and gonorrhea were the widely known venereal diseases, but the virulent strains exploded until only professionals could keep track.
The Vietnam War gave the Baby Boomer generation a chance to sacrifice in a noble cause. Because here a small country (including ethnic Chinese, Catholic Vietnamese and others fleeing Communism), and newly free from colonial rule, sought United States help in establishing self-rule and the means of self-defense against a totalitarian neighbor (Tonkinese) bent on conquest. Instead of recognizing their turn had come, the Woodstock children sought safety by choosing to regard the war as an unjust, barbaric imposition. Jane Fonda and John Kerry were there to affirm this delusion by leading the swarm which regarded those who served as lunatic, drug addicted, baby killing, fascist pigs. Through their popularity and self-veneration, they were able to subject those who did serve to a comprehensive negative mythology.
Worse than their simple existence is that they begat through multi-generational psychological incest a legacy of ideologically mutant children and grandchildren. Their descendants are contra-educated to abhor the Constitution, the virtuous and valorous founding of our country, and classical liberal principles found in values of the Enlightenment. They are perpetual children; are without essential humanity. They are empty, ignorant, feckless, emotional, overactive, under challenged and even unable to figure out their own sex.
That's partially true. It's really easy for the clowns in corporate to tell that story but good luck getting one of them to deal with a customer's concern.
Too many employees are left at the front lines, dealing with customers' problems that the corporate office refuses to address.
Also, some customers need to be thrown out and told to never come back. They're a menace to other customers and employees.
There was a generation after The Greatest and before The Boomers….We are often forgotten .
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If you call, I have to drop everything to respond right now. If you leave a message, I have to listen to the whole thing instead of just reading a short note.
Callers too often feel they're the only one taking up your time. Very few employees can take calls any more due to the sheer volume of messages.
Published directives online work best, then email, then text, then calling, then in-person. Employers can't have it both ways; employees have work to do and can't waste time answering phone calls from people who communicate poorly.
One well-worded intranet publication or email will prevent 100 phone calls.
wwII babies is the in-between gen
I disagree with 1, 2, 3 and 5. That’s as far as I could seeing as how it was written by a whiny little snowflake
I’ve definitely been running into this one a lot lately:
“The service you get is a privilege, not a right, and you better believe you can be denied service.”
In SoCal if they aren’t ignoring you when you’re literally the only one waiting in line, they are liable to run you down with a cart when you’re walking down an aisle. Customers get a lot of practice alternately dodging and waiting.
I spent several years waiting on customers so it’s not like I don’t know what it’s like to work with the public. These post-Boomer crybabies offend me.
At some point “the Gods of the Copybook Headings will with terror and slaughter return” and these jokers may wonder why their jobs disappeared and AI robots do all of the customer service.
I’m 63 and I consider myself to be pretty darn Conservative.
However, I have real sympathy for young people. For one thing, the annoying young people that we like to complain about, were simply raised badly by the generation ahead of them.
The social media which has rotted their brains was sold to them, and invented by, the generation or two ahead of them.
And most of all — inflation has been creeping steadily up since at least 1913; but wages have been stagnant for over 40 years. Young people simply cannot buy the things we bought. We sacrificed, sure. But they would need to sacrifice a lot more. When you were 20 years old, did the government have a $33T debt? Did it pay $1T every year just for interest?
These young people are walking into a world that really sucks. And their parents (mostly) did a poor job of preparing them for it.
I’m glad I’m old. I got lucky.
Fake news. Reads like a parody written by a boomer imagining how millennials view the world.
Buying a house was not cheap. I saved for years to get 20% down payment and then ended up with a house that I had to fix up.
I think this next generation, the ones who are now 10-13 years old about to enter High School, will be the generation that brings the pendulum back in the other direction, and will reject all the craziness.
That is true but the other side of that is that often employees lack the imagination to deal with customer problems. Many of the younger employee can not deal with anything that deviates even in the slightest from their training. Example, bakery/deli has a run out of vanilla coke. Young front counter employee does not know what to do besides tell the customers, "sorry, we are out." Older employee goes and gets the bottle of vanilla coffee syrup, puts a pump in the glass and fills it with Coke. Problem solved.
This is what is known as a stop gap measure and the younger employees have trouble with the concept.
Also, some customers need to be thrown out and told to never come back. They're a menace to other customers and employees.
Oh yes. I have a rule that you will be polite to my employees. Even if they messed up. You can ask to see me and I will fix the problem but you will not yell, berate or cuss them out. I have a few people who were told to leave and not come back until they had found some manners.
Medicare blog editors. I mean, mediocre blog editors.
I am with you. I graduated in 1964 and I tell people I refuse to participate in the 21st century. I have a simple flip phone with a truly pathetic keyboard.
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