Posted on 09/08/2023 5:21:06 AM PDT by 4Runner
Item ordered on August 31 as of this morning has not yet shipped. This is an item sold and stocked by Amazon, it does not involve a third-party vendor. I tried to cancel the order this morning online. Received an email stating the following verbatim:
"Unfortunately, we weren’t able to cancel the items you requested and these items will soon be shipped. We apologize for the inconvenience."
What? What does "soon be shipped" have to do with it? That's the same as saying the order hasn't been shipped. In other words, you just can't cancel. In the past Amazon said the reason why a purchase cannot be cancelled is because it had ALREADY been shipped. That doesn't work anymore. They've refined it.
I'm cancelling because I found the item in a local store and can purchase it today as it is needed for a job I am doing now and receipt of the item through Amazon will take another five days.
Why it takes Amazon thirteen days to get me an item it already has in its warehouse is beyond sanity. I hate this company so damned much I can't stand it.
I called customer service and a third world agent told me he would have to request the cancellation manually and it would take 48 hours to go through. I could not get an explanation from him as to why he felt it necessary to give me that piece of information.
This company is out of control they do nothing for the little guy. It's all about the money. This is NOT the Amazon I used to deal with for years. They were always accommodating, but now that everything is AI their customer service has turned to merde.
Over the past six months I have spent over Eight Thousand Dollars in Amazon purchases but no more for me. I am done.
I have been finding reliable alternative online suppliers who are prompt in shipment and appreciative of my business and am increasingly weaning away from this obstructive, controlling, arrogant, unresponsive behemoth.
Caveat Emptor, folks.
When this happens, Amazon lets you return the item with no shipping charges.
It’s not an issue.
I am mobility handicapped, so Amazon is a Godsend for me.
I have found, though, that Chinese third-party sellers game the system horribly. Including falsely representing that their item is stocked/sold by Amazon itself.
A work colleague who spent 4 years in China reported that the Chinese don't even have a word for ethics.
I've had a China vendor falsely report an item as shipped within minutes of entering the order, preventing me from cancelling when I find out that the item won't actually be delivered for a month.
I used to shop on Walmart, but their web site update is only compatible with smartphones, so it doesn't work on my laptop anymore. Ditto Chewy.
No surprise: Their system is not logistically supported for mid-order cancellations.
Rather, it’s supported for returns.
Ironically, in their quest for more profit they have tabled return fees forthcoming in a revamp of their policies.
Again: No surprise.
Just return it and be wary.
Keep right after them- go to their chat and make it clear heat the delay is unacceptable... a couple of times I’ve had to do so, the item was sent and there was a refund issued as their way of apologizing.
The chat is hard to find... go to the “help” link, and somewhere in there it will open a chat bot, but keep clicking on “no that didn’t answer my question” (or so etching similar to tnat) and it will then get you to a real person to chat with. They make it a pain to get to, but it is there-
—> DAC (Wandla)
What is it and what does it do?
(Redeeming this thread to learn something)
Yeah they are a far cry from what they used to be.
I bought a yard trimmer and the day I got it the price was reduced $30. Talked to Amazon and they said their policy was to not match prices. Ummm kay.
The only way they would refund the difference was if I returned it, got my refund and bought the EXACT trimmer for the cheaper price.
So that’s what I did.
I left Amazon and everything Amazon
There was an unauthorized transaction on my credit card for $542. They would not discuss and never have discussed the unauthorized charge. I had the credit card company withdraw the payment. That set Amazon off to an unprecedented level of attack on me.
Given the strong double security measures necessary to access the account, I am convinced the transaction was made from within Amazon. That is Amazon employees with access to customer accounts are thieves
Lol, that probably cost them more doing it that way, just in the ,
Labor of the packers, shipping and restocking etc. It wouldn’t have cost them hardly anything to just issue a discount, or even give a gift certificate or credit on the account or something.
feel better? i order all the time and rarely have a problem which is why i continue on with Prime.
My daughter had bought something from Amazon for her boyfriend’s birthday present, something electronic, I forget what it was, but what they sent her was the motor for a motorized wheelchair, that cost ten times as much as what she ordered. We were able to drop it off locally at an Amazon drop-off location so she wouldn’t be charged for it.
He finally got his birthday present, but late.
My debit card has been hacked 3 times now, and not sure where it got hacked- I only use it at 4 places- Walmart, Amazon, local store, and when getting gas at just 3 gas stations locally (which I don’t do anymore as that might be the likliest place it got hacked)
I got a new debit, and now I turn it off when not in use, and am only using it at Amazon. IF i get hacked agsin, i will know for sure it is amazon but so far, 6 months now, several purchases, it hasn’t been hacked agsin
The company “Ferrum Audio” in Poland develops very high end audio products - from headphone amplifier, power supplies and, their most recent, the “Wandla” - an ultra high performance DAC.
DAC = Digital to Analogue Converter
It receives digital bits & bytes from the data side of a 16-bit CD or HiRez 24-bit music files and converts them to an analogue signal to send to an amplifier.
The new Wandla DAC has custom filters to enhance the analogue output and it’s been compared to much high priced DACs that sell upwards to $15k.
Mine arrived Thursday...and even new out of the box before “burn-in”, it’s extremely transparent, detailed and a huge open soundstage....and it will only get better.
More info here: https://ferrum.audio/wandla/
hear! hear!
local is the way to go
to save the Republic
I have to say my experience with Amazon has been pretty good. I order from them constantly.
[Gustard A26]
I actually looked it up on Amazon and I still don’t know what it does.
See my post #32
“This company is out of control they do nothing for the little guy. It’s all about the money. This is NOT the Amazon I used to deal with for years. They were always accommodating, but now that everything is AI their customer service has turned to merde.”
Please name one company that does ‘not’ fit that description these days. The Covid excuse for sucky customer service is still in play. It was too convenient to let go of. The only company I’ve dealt with that still has good customer service is Chewy. The others are always all about the profit, bottom line, $$$. The new mantra of US companies is....”customers are a necessary evil” and... much like legal US citizens...
they can and will, in time, be ‘replaced’.
You have to be really careful with Walmart and be sure to check who the seller is. I have had horrible experience with Chinese sellers(must be where Hunter learned his ethics) lol
I have used Amazon for the same reasons. So I understand why it is very helpful in your life.
I have never had a problem with getting hacked on amazon. One of the only ones I worry less about.
I order from Amazon all the time. Despite the politics, it’s still my primary source for shopping. I’m very rare occasions I have experienced an item that doesn’t seem to ship for days, my solution has been to re-order it a second time, which does arrive, almost immediately, and eventually that mixed up order, either gets itself canceled, or when it eventually arrives I just simply return it and be done with it. I think this happens maybe once or twice a year, again very rarely. But that’s how I deal with these types of hiccups.
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