Posted on 08/07/2022 10:40:29 AM PDT by grundle
A mother of two boys, ages seven and eight, woke up Saturday morning thinking she'd be heading home.
But then an email from American Airlines changed everything.
Sarah Ripmaster was supposed to fly back home from New York's LaGuardia Airport to Chicago O'Hare International Airport Saturday, until she realized that American had rebooked her, but not her kids.
Ripmaster said the first thing she felt when she realized what had happened was fear.
"I woke up in New York City yesterday to a notice that our flight to ORD had been cancelled due to lack of crew. I had a different record locator than my boys, but they were linked together in the system," Ripmaster, who works for a social media technology platform, told Insider.
She said she was rebooked to leave later Saturday, but "the system had unlinked my boys' reservation (from mine) and said the next flight they could get them on was Tuesday out of LGA."
Ripmaster then spent hours on the phone with customer service trying to fix the frustrating situation. "When I did reach someone, the American Airlines woman I spoke to was amazing and helpful – but the process is broken," she said.
Ripmaster and her boys finally were rebooked to fly together through Nashville, where they were Sunday at the time of her discussion with Insider. She said they were flying back home, to Chicago, later in the day, although that flight was delayed.
(Excerpt) Read more at yahoo.com ...
Ah, for the days when airlines actually gave a **** about their customers.
Eff them and the turbulence they flew in on.
I didn't realize that. Did the airlines all stop mandating the jab for their pilots and air crews on or about the same date, or did they just do it over a period of time?
“Moral of this story is for everyone who encounters a travel problem to contact yahoo news to make each instance a national news item?”
Definitely! LOL
You don’t just snap your fingers and Humpty Dumpty goes back together.
Matter of fact, all the Humpty Dumptys are going to fall soon.
Hope you have lots of food, water and “sporting goods” stored up.
Yeah, this seems like a non-issue.
That is true. This story doesn’t seem to be an example, as the malfunction seems to have been easily resolved. but I do get your point. The malfunction should have been avoided in the first place and the hurdles to resolution should not have been there.
Probably the worst is when you get some “artificial intelligence” ask you to say “in a few words” what your problem is” and you ask for a real person and it says “Sorry, we don’t recognize your problem. Please call back later.”
“Matter of fact, all the Humpty Dumptys are going to fall soon.
Hope you have lots of food, water and “sporting goods” stored up.”
That was 1797.
“I didn’t realize that. Did the airlines all stop mandating the jab for their pilots and air crews on or about the same date, or did they just do it over a period of time?”
It wasn’t an airline mandate. It was TSA.
BIGOT! Maybe they self identify as Elves or retirees. You need to watch your pronouns!
“Imploding” implies the destruction comes from within, but it’s not the pilots imposing the mandates. The airline industry is being deliberately sabotaged. Thanks, Brandon.
But the airlines are mandating the jab.
The reason that domestic air travel is the schitshow that it is is because many pilots are refusing to take it.
(This isn't a passenger screening problem; it's an insufficient number of pilots problem.)
Long as at least close to our largest airline as well.
And the last time they had a death from a crash?
*
The reason that domestic air travel is the (deleted) that it is is because many pilots are refusing to take it.”
The reason is that during the COVID slowdown thousands were furloughed. The pilot population was aging and many retired.
Along with stricter pilot quals and backlogged training.
No mandates for months?
https://www.nerdwallet.com/article/travel/which-airlines-have-handled-covid-19-the-best
American Airlines still has a vaxx mandate for deployment per the above.
It’s out of memory, which is good enough for me.
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