Posted on 08/07/2022 10:40:29 AM PDT by grundle
A mother of two boys, ages seven and eight, woke up Saturday morning thinking she'd be heading home.
But then an email from American Airlines changed everything.
Sarah Ripmaster was supposed to fly back home from New York's LaGuardia Airport to Chicago O'Hare International Airport Saturday, until she realized that American had rebooked her, but not her kids.
Ripmaster said the first thing she felt when she realized what had happened was fear.
"I woke up in New York City yesterday to a notice that our flight to ORD had been cancelled due to lack of crew. I had a different record locator than my boys, but they were linked together in the system," Ripmaster, who works for a social media technology platform, told Insider.
She said she was rebooked to leave later Saturday, but "the system had unlinked my boys' reservation (from mine) and said the next flight they could get them on was Tuesday out of LGA."
Ripmaster then spent hours on the phone with customer service trying to fix the frustrating situation. "When I did reach someone, the American Airlines woman I spoke to was amazing and helpful – but the process is broken," she said.
Ripmaster and her boys finally were rebooked to fly together through Nashville, where they were Sunday at the time of her discussion with Insider. She said they were flying back home, to Chicago, later in the day, although that flight was delayed.
(Excerpt) Read more at yahoo.com ...
the branchcovidians were able to destroy customer service and quality production however those companies are making huge profits on the backs of consumers so they do not care.
doesn’t matter. the vaccine is to blame for everything. didn’t you get the memo?
Correction… chain of custody (not customer)
A few years ago, a minor could fly unaccompanied for a non-stop flight. If there were plane changes involved, they needed to be accompanied.
I suspect this could be blamed on the computer.
I drive now-a-days. Driving to Ohio next week and Arizona is a few months. The airlines are mostly broken and not worth the risk.
This is why I don’t fly
There are still mandates to fly into Canada. The arriveCan app (contact traces) and evidence of vaccination and possible detainment for random testing and then 10 day quarantine if positive. This is as of this week.
I also had that happen. If you want to be certain of traveling with others, you need to be on the SAME RESERVATION. Otherwise the airlines won’t know to keep you together.
Hope she learned her lesson.
Helpful hint: Always dial the International support number when dealing with airlines. The hold times are much shorter and even if you are just flying domestic, they will still be happy to help you.
I'm not sure if things have changed since the 1970s but I had no problems flying alone as an unaccompanied child back then. An adult would walk me onto the plane and then a stewardess would keep an eye on me during the flight. Upon reaching my destination, I would sit tight while the plane emptied and then the stewardess would walk me to the terminal and ensure that an adult took charge of me.
Sometimes I flew this way with my brother and sister who were even younger.
Check out their photo!
Its a Karen whining on Yahoo.
Are you expecting American Airlines to know every detail about your family, lady?
It is a cool name. I know a person named Luckstone, like that one too.
Ok, .....so what? Why is a garden variety scheduling snafu that ultimately gets sorted out worthy of nation media coverage?
American Airlines holds the record for most crashes and most deaths. Probably because they are one of the oldest airlines.
Qantas never crashed.
I’m not a big fan of Rand, but our system seems to be collapsing, just at a slower pace than it does at the end of Atlas Shrugged.
I agree.
(I kid. Nothing but love.)
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