Posted on 08/07/2022 10:40:29 AM PDT by grundle
A mother of two boys, ages seven and eight, woke up Saturday morning thinking she'd be heading home.
But then an email from American Airlines changed everything.
Sarah Ripmaster was supposed to fly back home from New York's LaGuardia Airport to Chicago O'Hare International Airport Saturday, until she realized that American had rebooked her, but not her kids.
Ripmaster said the first thing she felt when she realized what had happened was fear.
"I woke up in New York City yesterday to a notice that our flight to ORD had been cancelled due to lack of crew. I had a different record locator than my boys, but they were linked together in the system," Ripmaster, who works for a social media technology platform, told Insider.
She said she was rebooked to leave later Saturday, but "the system had unlinked my boys' reservation (from mine) and said the next flight they could get them on was Tuesday out of LGA."
Ripmaster then spent hours on the phone with customer service trying to fix the frustrating situation. "When I did reach someone, the American Airlines woman I spoke to was amazing and helpful – but the process is broken," she said.
Ripmaster and her boys finally were rebooked to fly together through Nashville, where they were Sunday at the time of her discussion with Insider. She said they were flying back home, to Chicago, later in the day, although that flight was delayed.
(Excerpt) Read more at yahoo.com ...
And children that young cannot fly unaccompanied
Thanks to the insane “ vaccine “ mandates, the airline industry has been imploding.
Moral of this story is for everyone who encounters a travel problem to contact yahoo news to make each instance a national news item?
Confirmed: the COVID scam and lockdowns utterly wrecked the Airline Industry, Cruise Line Industry, etc., etc., etc., etc.
The ending of Atlas Shrugged seems to be happening now in real life.
” ... the American Airlines woman I spoke to was amazing and helpful ... “
-—————Southwest—————
Back in May when we used the Kiosk we found out our flight was delayed an we would miss our connection.
They opened up another station and booked us on a flight next day. They worked with us and the other couple with us tonbe on the same flights. No confusion, no Hassel.
A free night in a LV hotel and a $250 voucher each!
“Thanks to the insane “ vaccine “ mandates, the airline industry has been imploding.”
No mandates for months.
It’s kind of a side point, but “Ripmaster” is a cool last name. It would make for a great villain name in a James Bond movie.
“007, your nemesis Ivan Ripmaster is on the loose again.”
Must’ve changed the rules since Friday, or maybe just for American, because I saw several unaccompanied minors that age getting on a Delta flight in Norfolk. I know they were minors just by looking at them and I know they were unaccompanied, because that’s what the boarding steward called them. One of the first groups to board.
“Moral of this story is for everyone who encounters a travel problem to contact yahoo news to make each instance a national news item?”
Even after one phone call resolved the problem ...
“...each instance a national news item?”
...exactly. This is an everyday occurrence. I personally could tell 2 or 3 similar stories from just the past month.
It will become a national news item only if it is interesting or unusual in some way.
Most people who have travel problems are not interesting.
This one was not interesting until American Airlines decided that an adult with two children did not need to travel together. Even that would not have been interesting but for the fact that trying to arrange it so that they could became such a hassle.
This is not a story about the mom with kids having travel problems but a story about how airlines can not seem to do simple fixes because their systems are poorly designed.
And the underlying question is, if they can not even manage to keep an adult traveling with two minors together then do you really think they can be trusted to keep the plane in the sky?
It worse. Yahoo was repeating a Business Insider story.
It was the left-wing BI that made this national news.
-PJ
The plane fell out of the sky?
A glitch that was fixed by customer service.
Not exactly newsworthy.
This is just part of AA’s “Give a Mom a Break” program!
Yeah, exactly.
When’s the last time an AA plane fell from the sky?
Big whoop, there was a glitch and she fixed it by calling customer service.
We have become a nation of pathetic jelly fish.
I went through this with my 14 year old daughter early this summer.
You have to pay a ridiculous fee for them to be handled by the airlines.
There is a whole chain of customer that goes along with them. Something bad must have happened that got them sued, because Delta wasn’t doing that before the pandemic.
After paying the fees, I had to prove I was her father, get a paper that got me through security with her, present her at the gate, then she boarded last with a flight attendant. At the destination, the reverse process happened, where only a person with valid ID and the name I gave could receive her.
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