Outlook Email Problems

[savedbygrace]

I've been having Send & Receive email problems.

It'd taking a very long time for either function. The only email addresses I have are on Outlook.com.

Is anyone else having email problems today?

[savedbygrace]

I think the problem actually began during the weekend, but I didn't notice it as a problem because I wasn't using email very much.

[Vermont Lt]

You have an outlook.com address?

Or are you downloading from another provider (gmail, Comcast, charter, etc?)

[MercyFlush]

Outlook is an email client but your email provider might be the source of the problem. Try logging into your email on the Web instead of using outlook and see if you can get in.

[Alas Babylon!]

No problem for me and I have several accounts on outlook.com.

I use them to teach Microsoft courses so creating and testing outlook.com, or hotmail.com accounts is something I do every week.

[V_TWIN]

“Try logging into your email on the Web instead of using outlook and see if you can get in”

Agreed.

If the web mail seems to be functioning as expected then it’s probably in the connection between outlook and the web mail provider......which is an issue I’ve had in the past.

[rigelkentaurus]

I have protonmail and outlook. Outlook is working nominal - mail is moving per expectations.

[BiglyCommentary]

I’ll bet a dollar it is a slow dns lookup resolving the outlook url.

[Tell It Right]

No problems for me using MS Outlook to check my hotmail email (run by Microsoft). Nor with MS Outlook to check employer email (which under the hood now uses office.com for cloud email service even though my employer has a custom domain name email address).

But then, I regularly restart all of my laptops and PC's each weekend (both personal and professional ones). You'd be amazed and how many problems go away from that one habit alone.

[savedbygrace]

Here i the failure report: Your message did not reach some or all of the intended recipients. Subject: Test 5 Sent: 3/7/2022 11:51 AM The following recipient(s) cannot be reached: xxxxxx@outlook.com on 3/7/2022 11:52 AM This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. __________________________________________________ Diagnostic information for administrators: __________________________________________________ Error is [0x80004005-0x00000b22-0x00000501]. Exchange response headers: request-id: f8c21e42-5811-bf3a-3fe6-4f56ecdf8e91 X-ServerApplication: Exchange/15.20.5038.027 X-FEServer: CY5PR15CA0057 X-BEServer: VI1PR0402MB3614 X-CalculatedBETarget: VI1PR0402MB3614.eurprd04.prod.outlook.com X-RequestId: {71693317-A83A-44CE-8E41-BF4E54ABCB46}:60 X-ClientInfo: {EA761EB0-D7CA-47A5-85BE-D8D53A96A042}:178120037 X-ElapsedTime: 20264 X-BackEndHttpStatus: 200 X-ResponseCode: 0 X-DiagInfo: VI1PR0402MB3614 X-RequestType: Execute __________________________________________________ ROPs Summary: 0: ropSetProps (10) Processed(1) Completed(0) ROP result: 0 Response codes: 0 1: ropSetProps (10) Processed(1) Completed(0) ROP result: 0 Response codes: 0 2: ropFlushRecipients (14) Processed(1) Completed(0) ROP result: 0 Response codes: 0 3: ropSetProps (10) Processed(1) Completed(0) ROP result: 0 Response codes: 0 4: ropTransportSend (74) Processed(1) Completed(0) ROP result: 0 Response codes: 2850 __________________________________________________ Response Exceptions: ROP Index: 4 ROP Associated: ropTransportSend (74) Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is Timeout. at Microsoft.Exchange.Data.Storage.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func`1 activityScopeGetter) at Microsoft.Exchange.Data.Storage.Adapters.ObjectEventHandlers.WasclEventsHandler.Handle(BeforeItemSendEvent beforeItemSendEvent) at Microsoft.Exchange.Data.StoreObjects.PropertyBagContext.ExecuteCallback(Action operation) at Microsoft.Exchange.Data.StoreObjects.EventHandler.EventDispatcher.Dispatch[TEvent](TEvent currentEvent) at Microsoft.Exchange.Data.Storage.CoreItem.PreprocessItem() at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values) at Microsoft.Exchange.Data.StoreObjects.CoreItemMetricLogger.TransportSend(PropertyDefinition[]& properties, Object[]& values) at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend() at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass156_0.b__0() at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode) Transport-Send failed: failure enum(25), HResult(0x00000000), EC(2850). Transport-Send failed: failure enum(22), HResult(0x00000000), EC(2850). Submit-Message failed: message id(3), failure enum(13), HResult(0x80004005), EC(2850).

[BiglyCommentary]

Try 8.8.8.8 as the dns server for your pc network connection.

[savedbygrace]

I don’t know how to do that.

[savedbygrace]

I’m having the problems on both my Lenovo laptop and my iPhone.

[BiglyCommentary]

So probrably a home wifi serving that out via dhcp to both.
Google how to manually set your ip setting on the laptop. Do that from the iphone.

[sjm_888]

My outlook.com email address is working. Spectrum is my ISP.

[1066AD]

I use hotmail, access via browser.
On Sunday morning a message originally sent May 2021 apparently resent itself.
I received a puzzled reply from the addressee !!

[MercyFlush]

I agree that it smells like a home network problem. I am not seeing any outages on Microsoft or Microsoft email services.

[BiglyCommentary]

Font is small but it looked like a european based outlook server that was trying to get connected to. Those are all are round robin load balanced so if one or more were getting attacked, MS would redirect DNS to unaffected ones.

[BiglyCommentary]

That’s why my suggestion to use Googles dns server to pick up a possibly different/fresher name resolution.

[savedbygrace]

The problem corrected itself without me doing anything.

Hmmmm

It’ll probably come back.

[V_TWIN]

Sounds like it mighta been a temporary issue with your web mail provider.

Anyway glad it’s resolved.....hopefully permanently 👍