You are correct. For Harris Teeter to have made an issue of this only serves to prove how racist they are for commenting on a black thing. As we are often told, it’s a black thing, we wouldn’t understand.
It is a ‘job thing’ and it is something she doesn’t clearly understand.
I knew an old man with a growly voice like Louis Armstrong. His machine just said, “Please leave a message - and don’t forget the Blues!)
I wanted to get him to record my own; but he passed before I could ask.