"I have a gub."
Posted on 06/10/2019 10:06:39 AM PDT by simpson96
PORTLAND, Maine — When Vera Mauro comes to a drive-thru, she’ll usually keep driving toward the window. Mauro is deaf and uses American Sign Language to communicate. She typically writes her order down on paper, but on Tuesday, her usual pattern didn’t work when she stopped for a drink at a Portland Dunkin'.
“The woman didn't exactly see me, so I used the horn. Yet she ignored, texted on her phone and made another person's drink, and when she came back, I held up the order on the paper. She saw that I had it, gave me an attitude,” said Mauro.
In return, she received a note asking her to start using the inside storefront and to not use the drive-thru.
Mauro explained that she found the note to be offensive and tried to reach out to the store about it several times. The location manager responded to her in an email, offering a gift card and asking her to remove her post from Facebook.
“That was not enough,” said Mauro
(Excerpt) Read more at wmtw.com ...
I realize that the world is hearing and I am deaf so that makes me a minority. Usually, I would go inside to get my order. It’s easier for all parties. I’ll only go to drive through if the dining room is closed so I have no choice.
not everything or everyone can cater to special needs everytime.
This lady needs to go inside as often as her legs are able. Inconsiderate to think she can always go thru drive thru and at times likely make the drive thru line take much longer than usual.
"I have a gub."
Hey! Good to hear from you! I’m always glad to learn about my FRiends.
Handing a note of what you want makes it take longer?
I guess so, if you have Woody Allen’s handwriting.
Lady...you can’t communicate in such a way as people using the drive-through communicate. Face it. Go inside. The world doesn’t revolve around you...and your crappy attitude.
It was a Dunkin Donuts.
I wonder how much of that is wanting to keep the free money that Big Daddy Gubmint hands out for “special” kids.
WHAT???
It’s not their fault, a kind gesture helps, it is not difficult for the person doing it either.
Also, for businesses, it is a positive thing for them.
She is a handicapped person who is trying to fit into the world.
A little kindness is not difficult to do.
“Why do Bank drive thru tellers have Braille buttons?”
All ATM keypads have them.
I have seen copy machines with them, that’s a head scratcher for me.
It is the employee’s job to accommodate the customer, not the other way around.
It is not unreasonable to expect minor accommodation.
Because all ATM machines are made with Braille buttons. When the ATM machine is manufactured, the manufacturer doesn't know where it's going to be installed.
A free meal would have been enough for 99% of the rest of the world but she’s some kind of special.
I’d have been satisfied with a one finger salute to the rude employee.
Yes, not getting their children the surgeries or devices to help them hear angers me to no end.
Her passing the note wasn’t complicated. But thanks to whomever wrote this article, we don’t know anything about what the Dunkin’s policies were in regard to service at the drive thru. We don’t know what the employee was trained to do, allowed to do, prohibited from doing.
Yes, it would be great if the franchise better catered to the hearing impaired, if the employee had been better trained, if the management that day had interceded.
But the lady could also have gotten out of her vehicle or possibly used an app to order.
To my mind there was a lack of common sense displayed by everyone involved.
LOL
OK, but you don’t know what happened.
Neither does this reporter, nor the management of this restaurants...
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