Did you run malwarebytes in safe mode?
Warrantee?
I once got a really bad virus from a link at FR. The only way I was able to fix the bug was to get a root kit and fix it at the lowest level.
I can't remember all the steps, but I'm sure you can google 'root kit' and see if that resolves the issue.
I got my daughter a windows at Staples, and pretty soon it had some bug in it. Took it to the local MS store and they said “We can take a look and fix it for $xx dollars if you need it soon. If you can wait a couple of weeks we’ll take care of it for free.”
It was her new school laptop, and she could use something else in the meantime, so the wait was no biggie. I have no idea what they did. We have ESET security on most of our PC’s but the MS guy said the MS stuff works just fine. (of course he will say that!)
Can’t help with the tech, but you might want to see this also about Edge.
http://www.freerepublic.com/focus/f-news/3391605/posts
Try this page. Offers several solutions. https://malwaretips.com/blogs/remove-debug-malware-error-895-system-32-exe-failure-popup/
Check with those people in India
Backup whatever personal files they have and do a clean install from the manufacturer’s restore partition.
Repeat once a month or so.
Get an excellent Antivirus app. I’m currently using Macaffee it came free.
Malware Bytes is a good free malware fix too.
Make doubly sure that their main everyday user account is not an admin account. That’s really the cause of the problem probably. Set up a separate admin account using the same password, or another password if you don’t want them to have access it.
That way they should be prompted if being attacked.
So far I’m pretty impressed with McAfee comprehensive approach. It checks about everything that comes from the web and really pretty much takes care of itself. Get their best package (about $50 per year) because you won’t be there but your folks will have to work pretty hard to get around McAfee. A password manager is also an excellent idea if they do their banking and stuff.
If your parents are like my retired parents, there is little of importance on the computer, especially since the thing is only 1 month old.
Nuke it - reformat the disk and reinstall the OS
First, remove the cover of your computer. Make sure you have no static charges on you. Just unscrew everything and open it up.
Next, get some lighter fluid and soak the insides of the computer.
Finally, grab a lighter and set it on fire.
This should kill any and all germs/viruses your computer has.
Type “privacy” in the search bar and turn it all off.
Install firefox with AdBlock and uninstall McAfee. Just say no to every prompt after that.
I can’t help you, but wanted to thank you for helping your parents. You are a sweetie.
Did safe mode with malwarebytes work?
Windows 10 makes it pretty easy to perform a system restore. I would do that over trying to remove it at this point.
I looked up your error and found this..
https://malwaretips.com/blogs/remove-debug-malware-error-895-system-32-exe-failure-popup/
been reading up on this, basically that message about contacting someone for help is just a way for them to get money. Most likely some kind of adware was installed on the computer(Like downloading a free PDF program or something like that) and this thing latched on it. What I recommend is going into safe mode and doing a thorough virus scan like spybot search and destroy that should remove it
Then we can't help you.