Posted on 02/18/2015 10:09:06 AM PST by Citizen Zed
For Walmart, the dip in its customer satisfaction ratings could spell more trouble ahead. Retailers, after all, are at the whim of the consumer, who is typically looking for a mix of good prices, selection and customer service. If a retailer starts to fail on those fronts, it can end up in what ACSI director David VanAmburg calls "a deadly cycle." On top of that, Walmart's well-publicized struggles with calls from employees for higher pay and benefits may be taking a toll.
"They are not as dominant on the price side as they were, and the quality still isn't there," VanAmburg told CBS Moneywatch. "They haven't stepped up their game on that side, so we are seeing a lot of dissatisfaction by comparison."
Walmart, meanwhile, has been criticized by activists and employees for its low wages, which have prompted embarrassing episodes such as company stores holding food drives for their own workers. It doesn't look very good for the nation's biggest private employer when its workers have to rely on handouts and government aid to make ends meet.
Conversely, the top-rated speciality retail store, Costco, has benefited from a few trends, including its relatively high pay for retail workers and access to benefits, with Bloomberg BusinessWeek calling it the "happiest company in the world."
(Excerpt) Read more at wctv.tv ...
Oh man ... that is so, so true, about crazy drivers. If you go to a place that caters to the dregs of humanity, I’ll guarantee you ... you’ll see CRAZY DRIVERS, too!
Well, they certainly seem to discriminate against hiring engineers and CPA's.........
I think people are having a bigger effect..........
I wish we had a QUICK TRIP here. We used to have a nice SPEEDY MART till the owner died and it became EASY MART. I don’t care for CIRCLE K, or 7-11. Must look at the clientele before I pull in.
What’s uptight and crazy about noticing that if you go past a certain grocery store every day in a week at least once and probably twice you nearly get creamed? Pattern recognition isn’t crazy, it’s a basic building block of survival, if we didn’t have it we’d still grab things out of the oven without mitts and burn ourselves all the time. It’s also the basic building block of demographics, which tells us that indeed each store does attract an identifiable grouping of people that will have traits in common, often times seemingly traits that have nothing to do with the store.
So the idea that Store X draws a higher percentage of the city’s crappy drivers than other stores isn’t crazy at all. And you can prove it to yourself if you come to Tucson, drive past the Frys at Grant and Alvernon a few times, especially right up on it, north bound on Alvernon. Just make sure you’re well insured.
You’re lucky. And this is what you call ... “the exception that proves the rule” ... :-) ...
Usually at holiday time. I guess one way to prevent this type of negative criticism is to NOT hold any food drives......LOL!
Damned if they do, damned if they don't....
That is because the competitors had HIGHER PRICES. I went into a RALPHS grocery store in California a few years ago. Then I went to the walmart there. Some of the same goods at RALPHS were DOUBLE the price of Walmart.
What would you call a place (”QuikTrip”) that hires their floor people for $40,000 a year and the managers of each store for $70,000 a year?
I’m sure that the engineers and CPAs get paid more, but I’ll also guarantee you that QuikTrip doesn’t hire misfits or the dregs of humanity!
Walmart has three stores within 15 miles of each other around here. Two are mega stores and the other one is fairly large but not as large as the other two. The closest one to us is the smaller one. It’s service sucks. It’s constantly out of items, bare shelves. They will have dozens of boxes of say one style of cookie, and the one people like and want is empty because WHEN it is there, people buy up all the boxes they can get because it is constantly out. They don’t seem to get the drift that people prefer that brand or style and not the others, yet they continue to stock lesser of the one that constantly sells out and the other one is full, not a box missing. You tell them, they say, we will make a note of it and the note goes in the round file I guess. Our store has lousy, very lousy service. Long, long lines with people standing in lines for 10 to 15 minutes waiting to check out. We usually go very early on Tuesday mornings, 9 a.m. or so, and get in and out before the mob shows up. We do not go on Monday’s because they are out of milk, bread, fruit, until at least noon because their deliveries are always late up into the morning on Mondays.
Sounds as if the ONLY place to shop to make everyone happy is the stores in the STEPFORD WIVES movie where all the women greet everyone with a nice...”good morning mrs jones. good morning mrs smith...”
Must add, when I go into a convenience mart and see the clerk behind a thick bullet proof glass wall I get leery of those around me.
You’re absolutely right!
It would be interesting to see the demographic makeup of
say 30 miles or so from where that Walmart is located.
But then your post may well informative.
I sure liked the black Walmart employee who tried to sell me a shotgun in SC. I had to remind him, “I ain’t a resident yet. But I will be. Then we might talk.”
Another reason the liberals hate Walmart.....Guns and Ammo.
Notice how many on this thread are trying to portray the employees and shoppers at Walmart as knuckle dragging primitives?
You should have been able to buy out of state as it was not a handgun, unless your state has tough out of state purchase laws.
I’m a little interested in how almost all of our Walmart hating liberal posters, seem to be living in the worst parts of town, and states, and regions.
Where instead of being middle America, wholesome, families, hunters, and gun owners, all of the people in our liberal freeper’s Walmarts, seem to be the scum of the earth and almost all black, stupid and dangerous.
I’d prefer HD with fewer employees. It seems all they ever do is say what I’m looking for is on the other side of the store, and then it isn’t. Less employees is less people not helping.
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