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Meet America's Most Hated Retailer
wctv / cbs ^ | 2-18-2015

Posted on 02/18/2015 10:09:06 AM PST by Citizen Zed

For Walmart, the dip in its customer satisfaction ratings could spell more trouble ahead. Retailers, after all, are at the whim of the consumer, who is typically looking for a mix of good prices, selection and customer service. If a retailer starts to fail on those fronts, it can end up in what ACSI director David VanAmburg calls "a deadly cycle." On top of that, Walmart's well-publicized struggles with calls from employees for higher pay and benefits may be taking a toll.

"They are not as dominant on the price side as they were, and the quality still isn't there," VanAmburg told CBS Moneywatch. "They haven't stepped up their game on that side, so we are seeing a lot of dissatisfaction by comparison."

Walmart, meanwhile, has been criticized by activists and employees for its low wages, which have prompted embarrassing episodes such as company stores holding food drives for their own workers. It doesn't look very good for the nation's biggest private employer when its workers have to rely on handouts and government aid to make ends meet.

Conversely, the top-rated speciality retail store, Costco, has benefited from a few trends, including its relatively high pay for retail workers and access to benefits, with Bloomberg BusinessWeek calling it the "happiest company in the world."

(Excerpt) Read more at wctv.tv ...


TOPICS: Chit/Chat
KEYWORDS: costco; walmart
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Can you shop with EBT cards at Costco?
1 posted on 02/18/2015 10:09:06 AM PST by Citizen Zed
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To: Citizen Zed

Propaganda by the unions. If WM was so bad, the employees would have already unionized.


2 posted on 02/18/2015 10:12:13 AM PST by Reddy (B.O. stinks)
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To: Citizen Zed

Walmart was started by a devout Christian businessman. When he died, the store went humanist, losing it’s special appeal to Christians. God might have something to do with it’s current state of affairs.


3 posted on 02/18/2015 10:13:07 AM PST by SaraJohnson
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To: Citizen Zed
walmart photo: People of Walmart peopleofwalmart.jpg

Never go to Walmart on the 1st of the month, it's when the EBT cards are filled back up.

4 posted on 02/18/2015 10:13:11 AM PST by Snickering Hound
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To: Citizen Zed

Actually I’ve been noticing Wal-Mart has been beating Amazon on a bunch of things, with the bonus that often you can pick up the same day.


5 posted on 02/18/2015 10:14:58 AM PST by BlackAdderess ("Give me a but a firm spots on which to stand, and I shall move the earth". --Archimedes)
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To: Snickering Hound

Do you have a source for EBT cards all being refilled on the 1st of the month?


6 posted on 02/18/2015 10:18:27 AM PST by ansel12 (Palin--Mr President, the only thing that stops a bad guy with a nuke is a good guy with a nuke.)
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To: Citizen Zed

If they don’t want to work for the agreed upon wage, they don’t have to. A replacement can be had by the end of the day.


7 posted on 02/18/2015 10:19:03 AM PST by envisio (Its on like Donkey Kong!)
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To: Citizen Zed
The article is right for the wrong reasons. Walmart is trying to run their stores with skeleton crews, which simply isn't working out. I'm sure their approach to running the stores is related to the state of the economy, but the dissatisfaction with customer service is directly related to this. And, since I work weekends there, the benefits aren't bad considering it is retail, but they have definitely fallen off over the last decade. I'm only there for the healthcare, and that is now gone as of Jan. 1st, so not sure I'll stay much longer.
8 posted on 02/18/2015 10:19:14 AM PST by Major Matt Mason ("Journalism is dead. All news is suspect." - Noamie)
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To: Citizen Zed

I went into Walmart late in the afternoon in a panic just before the optical department closed because I accidently destroyed my glasses frames beyond repair. The clerk found replacement frames in stock, popped in the lenses, did an adjustment, I paid and left. It was while walking across the parking lot that I vowed never to bad-mouth Walmart again. They did me right.


9 posted on 02/18/2015 10:19:55 AM PST by SpaceBar
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To: SaraJohnson

Depends on local factors to some degree. The one near me carries Bibles, guns, and plenty of Duck Commander logos ... and it’s busy 24/7.


10 posted on 02/18/2015 10:20:42 AM PST by ctdonath2 (Si vis pacem, para bellum.)
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To: Citizen Zed
Yes and is changing the clientele
11 posted on 02/18/2015 10:20:48 AM PST by easternsky
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To: Citizen Zed
Can you shop with EBT cards at Costco?

Yes.

12 posted on 02/18/2015 10:24:29 AM PST by DoodleDawg
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To: Citizen Zed
Can you shop with EBT cards at Costco?

Yes.
But the left doesn't hate Costco, so you won't see them attacked and mocked here by our liberal leaning posters.

I'm not aware of any national grocery stores that don't accept EBT.

You can buy your Arugula at Whole Foods with EBT.

13 posted on 02/18/2015 10:26:11 AM PST by ansel12 (Palin--Mr President, the only thing that stops a bad guy with a nuke is a good guy with a nuke.)
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To: Reddy

Well, every time Wal-Mart opens a new Supercenter, they seem to find an awful lot of applicants, way more than they have positions for. And the pay scale must not be all that out of sync with the rest of the local businesses in the locations they choose to set up at.

All the local grocery stores seem to go into a sort of shock, when their employees, mostly unionized, leave and take their expertise to the checkout lanes of Wal-Mart, where their pay scale may be just a little BETTER than the union-negotiated wages where they were before.

That is how Henry Ford kept the UAW out of his plants for years, by paying the line workers maybe a nickel an hour more than the negotiated wages that had been won by the UAW in their negotiations with Hudson, Chrysler, Studebaker, General Motors, Packard, and a number of other automobile and truck manufacturing corporations that are no longer in business.

Unions do NOT work in the interests of their members. They have become a political action committee cash generation agency.


14 posted on 02/18/2015 10:27:02 AM PST by alloysteel (It isn't science, it's law. Rational thought does not apply.)
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To: Citizen Zed

But they’ve driven just about all of their competitors to extinction, so why should they care?


15 posted on 02/18/2015 10:28:26 AM PST by Buckeye McFrog
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To: Citizen Zed

Can you shop with EBT cards at Costco?

...

Probably, but Costco has poor selection. It’s good to buy in bulk if they have what you want.


16 posted on 02/18/2015 10:28:37 AM PST by Moonman62 (The US has become a government with a country, rather than a country with a government.)
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To: Citizen Zed

I can testify that Walmart is worse than ever. There is always a major problem at the register. I try to avoid them, but now I drive further to go to one that has self check out if I have to go.

Shopping online is now terrible, too. They gave out $10 gift cards to online Christmas customers because of all the problems.


17 posted on 02/18/2015 10:32:38 AM PST by Moonman62 (The US has become a government with a country, rather than a country with a government.)
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To: ansel12
But the left doesn't hate Costco, so you won't see them attacked and mocked here by our liberal leaning posters.

Having had memberships at Sam's Club and at Costco I'll take Costco any day. The stores are cleaner and the staff is knowledgeable and don't look like they just got off the last shuttle from Venus.

18 posted on 02/18/2015 10:37:27 AM PST by DoodleDawg
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To: DoodleDawg
I'll take Costco any day. The stores are cleaner and the staff is knowledgeable and don't look like they just got off the last shuttle from Venus.

Plus their friendly greeters.


19 posted on 02/18/2015 10:38:56 AM PST by dfwgator
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To: Reddy

I’ve been in Walmart, and still go many times ... to grab just specific name-brand items that I can get cheaper ... i.e. “cherry-picking” select items only.

So, I do know about Walmart, from direct experience ... and I gotta say they are the worst kind of retailer that exists in the marketplace, in that category of business. They hire absolute MISFITS to work in that place and those workers there could care less about the customer. They basically don’t have customer service skills.

I just get in and then out as quick as I can, hoping no one sees me in such a trashy place. If I can just snarf just certain name-brand commodity items, that’s all I care about. I would never touch their off-brand stuff, as it’s absolute crap, from what I’ve seen from another relative who has gotten some of it before.

If it’s a Walmart brand, don’t bother ... it’s trash.

I don’t get other things there, as I have no intention of filling Walmart’s money coffers with a full shopping basket ... just because I happen to grab something else that is “name-brand” (thereby sold on its own merits and not Walmart’s merits).

When I leave Walmart after grabbing a couple of items, I feel like I have to take a shower to get the “dregs of humanity’s smell” off me, from those defects they hire as employees. I don’t know how some of those workers even manage to live in real life.

As far as even being able to keep things in stock ... I’ve never seen a worse store in my life (and I’m talking about 50+ years of seeing other places). They will have some name-brand item there one week, and then for the next six weeks ... it’s nowhere to be found. You might have some name-brand product that has a selection of (let’s say) six varieties. But Walmart doesn’t ever bother keeping any of the varieties “in place” ... so it’s hit or miss on what will be there for the next two months.

They’ve got “holes” on their shelves which will stay that way, sometimes for several weeks, and then eventually, another product will “cover the hole ... and maybe two months later, the original product will show up again.

Afterwards, I will go to another “normal” and well-run store, just so I don’t continue to feel so depressed, considering that I just came out of Walmart. Then in the other “normal” store ... I see that there really does exist normal workers, who know customer service, and even know how to talk intelligently to you. My spirits are even uplifted in the normal store by even the customers who are walking around in the store. They are actually normal people and not the majority of misfits as I see in Walmart, shopping.

Going to Walmart is like going to some third-world country ... you might visit there, but you can’t wait to get out. You’re always happy to leave Walmart and get back to normal again.


20 posted on 02/18/2015 10:39:11 AM PST by Star Traveler (Remember to keep the Messiah of Israel in the One-World Government that we look forward to coming)
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