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‘You have not been helpful’: Monk loses temper dealing with United Airlines customer service
Yahoo News ^ | 1/3/15 | By Michael Walsh

Posted on 01/04/2015 7:38:30 AM PST by Kartographer

Brother Noah of the Monastery of Christ in the Desert in New Mexico says he failed to stay peaceful while dealing with United Airlines on the phone, the New York Times reported.

“I said to her something like: ‘Thank you for speaking. God bless you. I will pray for you. But you have not been helpful,’” he told the broadsheet.

When David Segal, author of "The Haggler" column, suggested this did not sound like much of an outburst, Brother Noah said he knows the tone of his voice “manifested anger.”

(Excerpt) Read more at news.yahoo.com ...


TOPICS: Business/Economy; Travel
KEYWORDS: monks; newmexico; ual; unitedairlines
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To: Hulka

WUS! Your ansctors made it here without having to use an airplane! ;-)


21 posted on 01/04/2015 8:22:11 AM PST by Kartographer ("We mutually pledge to each other our lives, our fortunes and our sacred honor.")
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To: Eric in the Ozarks
What the hell was that all about ?

Probably a rigid FAA regulation pertaining to repair log books that dates back to:

 photo RMono5610DC-3_zps17eaa67e.jpg

22 posted on 01/04/2015 8:23:03 AM PST by doc11355
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To: conservatism_IS_compassion

The Haggler column in the Times supplies a lot more detail:

http://www.nytimes.com/2015/01/04/your-money/between-heaven-and-earth-an-airline-ticket-gone-awry-.html?ref=business


23 posted on 01/04/2015 8:24:31 AM PST by proxy_user
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To: proxy_user

From the NY Times:

“The Haggler was intrigued. What exactly does a livid monk sound like, anyway?

“I said to her something like: ‘Thank you for speaking. God bless you. I will pray for you. But you have not been helpful.’ ”

“Whoa, Brother Noah! Dial back the rage there, fella. You’re going to pop a vein.


24 posted on 01/04/2015 8:25:36 AM PST by proxy_user
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To: CodeToad
See, I'm just not going to make it in this bizzaro world

You, Toad? Oh dear...but I have always pictured you as so very monkish!

lol

25 posted on 01/04/2015 8:27:10 AM PST by Fightin Whitey
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To: Fightin Whitey
riiiibbbbiiiitttt

(says the monktoad in a low and gentle tone)

26 posted on 01/04/2015 8:28:33 AM PST by CodeToad (Islam should be outlawed and treated as a criminal enterprise!)
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To: doc11355

We flew a DC-3 from Huatulco to Oaxaca, Mexico some years back.
The airline was “Air Liberdat.”


27 posted on 01/04/2015 8:37:24 AM PST by Eric in the Ozarks (Rip it out by the roots.)
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To: CodeToad

LOL!


28 posted on 01/04/2015 8:42:19 AM PST by Fightin Whitey
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To: Dr. Sivana

Art would have kept his composure :-)


29 posted on 01/04/2015 8:44:15 AM PST by rabidralph
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To: Kartographer
Trying to find something Monastic about this group except "We said so".

The Nuns live down the road. That's where they brew the beer.

Sounds more like creative capitalism.

Sounds like the monk was having a good time in Malawi.

Something about the whole thing makes me go hmmmmmm.

30 posted on 01/04/2015 8:52:26 AM PST by Sacajaweau
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To: Kartographer

United has been less than helpful to us in recent days, too. In days of old, if they screwed something up, you could ask for a customer service supervisor who would usually make something happen. If they couldn’t, they used to give you something as a courtesy for having erred.

Nowadays, they just tell you that they can’t do anything for you at all, and don’t offer any sort of courtesy. Their customer service left us stunned at their total lack of service.


31 posted on 01/04/2015 9:48:26 AM PST by FamiliarFace
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To: Kartographer

Sounds like United or their newly hired fraud company tried to cancel the return trip from the credit card and dropped the ball on getting the new ticket issued.


32 posted on 01/04/2015 10:10:35 AM PST by bgill (CDC site, "we still do not know exactly how people are infected with Ebola")
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To: Kartographer
It is a darn long swim to the mainland if I did not.

But, I hate visiting the mainland, so should not ba an issue unless I have to go to Oahu for some medical BS.

33 posted on 01/04/2015 10:42:34 AM PST by doorgunner69
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To: Kartographer

Why does anyone at all still fly on that airline? at least in economy class. Staff is curt and rude. Passengers are insulted and luggage is often sent straight to Chicago for sale rather than to the airport it is ticketed for.


34 posted on 01/04/2015 10:59:52 AM PST by ThanhPhero (Khach san La Vang hanh huong tham vieng Maria)
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To: FamiliarFace

It’s sad to see my former company go from First to Worst. ugh. :(


35 posted on 01/04/2015 11:00:03 AM PST by StolarStorm
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To: doorgunner69

The Polynesians manage to get there and sure didn’t fly United to get there! Come on MAN UP! ;-)


36 posted on 01/04/2015 11:03:21 AM PST by Kartographer ("We mutually pledge to each other our lives, our fortunes and our sacred honor.")
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To: Sacajaweau

“Something about the whole thing makes me go hmmmmmm.”

Me too. Noticed on their website they have a section labeled “sustainability” and under that a sub-section labeled “biodiversity”.

These guys talk St Benedict but sort of mock him with their little image of him ‘meeting’ you at the begining of their website.

VERY very different than the Benedictine monastery I visit every Sunday. Biodiversity??? Let’s just say they WILL protect their crops and livestock. Lol!


37 posted on 01/04/2015 11:44:24 AM PST by Carthego delenda est
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To: Kartographer

He should have just told them if he helped him, on his deathbed he would receive total consciousness.


38 posted on 01/04/2015 11:49:37 AM PST by dfwgator
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To: Sacajaweau
"Something about the whole thing makes me go hmmmmmm."

Now after being on FR for a while it seems no mater what one posted I believe that there is at least one FReeper that goes: hmmmmmm.. Must be something in the water? ;-)
39 posted on 01/04/2015 12:02:45 PM PST by Kartographer ("We mutually pledge to each other our lives, our fortunes and our sacred honor.")
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To: Kartographer
 photo airplane3-1.jpg
40 posted on 01/04/2015 12:19:29 PM PST by Clay Moore ("911 is for when the backhoe won't start." JRandomFreeper)
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