The NSA is probably watching you. They disconnect when anybody else uses the computer.
Drop us a line once in awhile.
I had to get a new modem due to some changes comcast is making in the way it sends data. Things are considerably faster now that I have the new modem.
Is your DSL line the same as the phone line? Is the line clear when you make a regular phone call?
What you describe is like when ants built their nest in my closest termination box. The data would stream intermittently, and I couldn’t figure out why I had problems. But when I took a phone call, and couldn’t understand person I was talking to because of all the extraneous noise, I called the provider, and they evicted the ants. Everything cleared up after that.
Seriously I hope they find the problem, you always bring an interesting perspective to things.
try speedtest . net
First, get the Status off the Modem. On AT&T this is at http://192.168.1.254/ I go to Broadband (status) to see what the deal is. Typically you have too lines and I had one going down a lot. If you have a downed line, lets say on line 2 a lot, tell them it is line 2.
What really gets the phone company is when you say the LED for Line 2 (if that's the problem) is at it again. Then you can call them again when they do the minor fix that doesn't fix it and get them to upgrade the Line Port(s). Under Status, look at CRC errors. They shouldn't be going up fast except during a storm.
And that's the problem with Copper wires, they are susceptible to RFI (think storms). So pray for Fiber Optic as that is the only really good thing these days.
My DSL got much better when they upgraded my line ports. The Line 2 and line syncing problems went away.
Comcast was disconnecting me eight to a dozen times a day a couple of months back.
Ive made no changes in software nor hardware. The problem finally just slid out of sight
All my best.
PEBKAC error
Have you updated the computer’s video card lately? Or any of the other drivers or sofware that runs your computer?
From your description I presume you have reinstalled your OS and/or removed malware and do not have virus.
If so then perform speed test of your DSL. can do that via online tests
if technicans are saying there is no problem this sounds odd to me if you are consistently getting good speed on your tests.
What about the deep security scans by several different programs?
Did the guy at the shop absolutely assure you that it isn’t malware?
I went through months of the same type thing several years ago. I kept buying new equipment and my ISP sent repair crews out repeatedly. Finally a competent crew identified the culprit as a tiny corroded coupler outside of my home.
“Don’t try to give me advice because I won’t understand a word of it. “
It’s true. Ignorance is bliss. http://chutzpah.typepad.com/slow_movement/2008/07/calvin-hobbes-2.html
Can you borrow another computer from a friend to hook up temporarily? Got any really good computer saavy friends or family to come look at it for you? There are ways that you can eliminate and rule out all but the ISP.
We had our dsl guy out (Verizon) a month or two ago after endlessly having to reboot our router. Turned out a setting in our router was higher than the master box it was transmitting thru (layman’s terms). Once that was fixed, the dsl has been operating very smoothly.
We’ve all become so dependent on our internet connections, when anything goes awry, we go nuts. And it’s so frustrating if you don’t speak the tech language.
Good luck. Hope it all works out for you.
Several years ago I was having erratic problems with my DSL. Eventually it was tracked down to a loose ground wire inside a switching box about a half mile from my house.
Good they are finally sending somebody out to check the line (see post #20).
Occasionally my crappy router will need to be reset. Unplug and replug will get my speed back.
Ask your dsl provider how to change your dns server address. Maybe theirs is hosed.
That is once maybe you get a carrier that apparently doesn't suck!
http://www.walmart.com/browse/computers/desktop-computers/3944_3951_132982