Posted on 12/14/2012 9:04:01 AM PST by JoeProBono
Greetings from Amazon.com.
Unfortunately we are currently unable to process your order. The financial institution issuing your credit card has refused our request to verify the billing address associated with the card presented for your order. Please note that your Amazon.com account and order have been placed on hold pending resolution of this matter. We appreciate your patience with our security measures.
We do request that you contact the issuing institution to see if you can make arrangements for them to accommodate our request.
Alternatively, you may fax us a copy of your credit card billing statement to 206-266-1838, confirming the name, address, and telephone number associated with the card.
Please don't hesitate to contact us should you have any questions, and thank you for shopping at Amazon.com.
Nope! I quit buying from them since they started collecting taxes for commieforia.
Sounds to me like your credit card dinged a purchase - it happens to me with some frequency because I purchase things from overseas. The credit card company flags it as a possible fraudenlent purchase. Have you tried calling your cc company?
May be a scam, but you’ll need to show us the headers from the email so we can see the source. If they had the details of your order, it’s less likely to be a scam, but it’s still not impossible, depending on how secure your computer set up is at home (are you hard wired into the wall, etc.
My first reaction would be ‘scam’. Verify before sending them any info to the number they gave you.
Nope. I’ve been an Amazon.com customer since the late 1990s... never had a problem.
>Have you tried calling your cc company?
Sure, they defer to Amazon.
I don’t know; the same FAX number is given in multiple places in Amazon’s own support database. They might contract FAX handling to that other company.
Actually I had the same thing happen to me. I used another card and had no problems. Weird.
Have them call you. It’s just hard to find, but they do call pretty quick.
Go to your account
Click on “help” way down on the bottom right of the screen
Click on Button - contact us
Down at the bottom are three options to interact with Amazon.
Given the some of the hits that company gets on a google search:
http://www.complaintsboard.com/complaints/global-crossing-local-services-west-virginia-c123502.html
I wouldn’t give them my CC number even if Amazon said to on their website.
I think that the banks are being hit with another cyber assault today. I got the same at another site this morning.
I called my bank and they confirmed they were having some problems, but didn’t confirm it was a cyber attack. I think it is though. A DOS attacks probably.
Email headers are not the point.
Amazon has Outsourced its Customer Service to India.
>Contact their customer service
Been there done that
About 18 months ago, someone, likely a person w/access @ Discover card, used my card # 2x. One was caught by Walmart due to an out-of-state address and the other was caught by Discover, themselves. In both instances I received a phone call. No information was asked for except 1) did I order from an Indiana address? (no) and 2) did I order from an assortment of websites including Match.com, some music download site and NuEgg? (no)
In both cases, my account was not charged and I received a new card w/in days.
Not once was I asked for any information. This was the card security department and they already had all my info.
As a conservative, I wouldn’t order from Amazon if they were the last immigrant grocer!
No problem ever with Amazon.
Use a different credit card.
“Seriously,” have YOU EVER tried to UN-Screw-up your Identity and Credit? Doncha think it would/will be WORTH the EFFORT?!
Sage advice. Good post!
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