It may be time for a clean install.
You will need the Norton Removal Tool.
I hate norton.
I hate symantec.
They are worse than viruses.
Don’t take this the wrong way, but maybe you should stay aways from PC’s.
You seem to have a lot of trouble using them.
Have your tried the Norton Removal tool at their web site?
I had the same problem with my old system, which died right after I tried to get rid of Norton.
New system + Avast (the subscription, not the freebie version).
Has been working just as fast as the day I got it well over a year ago & i’m very happy with it.
When you uninstall in Revo, the first screen that comes up gives you four levels of uninstall options. Use last option which gives you the deepest level of cleaning including the registry.
It’s too late now for this instance, but something to keep in mind for the future.
I use avast. And it’s free. I get rid of Norton on my wife’s laptops as soon as I get them home from the store.
I remove Norton with extreme prejudice. Get one of the free anti-viruses that don’t bloat your computer like MSE (Microsoft Security Essentials) or Avast. Either of these two stick to keeping viruses off your computer. I used to love AVG until they started mimicking Norton.
your first istake was using and installing Norton.
if you want the low down on AV software go to AV-comparatives.org. I use ESET security suit and I have never had a problem.
Sorry to do this but, I’ve got to ask:
Are you logged in?
Goto “Run”. Enter REGEDIT. Click on Edit, then Find....Enter keyword Norton. Delete Norton Files. Continue until all Norton files are removed.
I always uninstall programs in slow mode. Seems to clear things out better. Then use CCleaner to finish the job.
I think I recommended Revo to you. But perhaps I didn’t tell you to use the deep cleaning option and then follow through with all the steps to select and delete of all the remaining bits and pieces.
There are a couple of things you can try. Go back to a restore point before you did the Revo uninstall and if the Norton program reappears, try the Revo again, using the steps that clean out the registry. It means you have to ‘select all’ when that option is given to you and then hit the delete button.
Failing that, someone on these posts gave you an instruction to working within the registry on your own.
As an aside, there is a free program called Threatfire which analyzes stuff heuristically when a program tries to change your computer. Threatfire lets you know when it occurs with the option to deny it or let it happen if you are personally downloading something you want. This type of program doesn’t wait for a virus to be spotted, analyzed and then included in a later download by your virus program like Avast.
I use both, with an occasional scan by Malware Bytes as well. You can never be too rich, too thin or too protected from malware and viruses.
What about Trend Micro Internet Security? Been using it for several years with no problems. Is there a better one I should try?
do you have windows installer cleanup utility installed?
BTW if you go the regedit rout search for symantec as well as norton
UPDATE. I tried all of your suggestions but none worked. I then went online chat with a guy in India (I am not making that up). I gave him control of my desktop and it took him over an hour to finally kill THE SOFTWARE THAT WOULDN’T DIE! I couldn’t follow what he was doing so I had lunch. It is finally gone. But who knows what else he did to my PC...?