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Target Cashier Didn't Charge Me For DVD. Should I Tell Them?
The Consumerist ^ | 12/21/2010 | Chris Moran

Posted on 12/21/2010 8:13:48 AM PST by Tazzo

When I got home, I noticed that the receipt showed that the cashier had only charged me for one of the sets. I did not notice if she put both under the scanner so I don't know if it is a misread or an error on the part of the cashier.

There was a woman in front of me who caused her nearly a half hour of grief over coupons and sale prices, so she was a little distracted when she got to me. I don't want her to lose her job, but I feel the need to call and tell them that I was not charged for all my items.

It is only a $20 DVD but I feel a twinge on honesty. I would love to have the opinion of your readers.


TOPICS: Business/Economy; Society
KEYWORDS: ethics
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To: Tazzo

take it back


101 posted on 12/21/2010 9:09:02 AM PST by InvisibleChurch (.......... ; ) .................)
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To: piperpilot

Thats exactly the context of the morality of having to decide what is right, going through the time and effort to right a trivial thing will make you feel good but there is in some cases much more evolving from such a thing, for example that DVD that was returned because it WASN’T scanned now may become a disciplinary action upon that employee, or possibly termination for a single mother, but we wouldn’t know that would we?

But getting back to getting a free water heater, thats a hoot, many times I think I may have left Lowes with a ton of small parts and yet I somehow find that my predicted amount of spending was lees than I thought, they may have scanned a $10 item at $1.09 and yet I don’t check my recept, I guess I’ll be diverted on that escalator to heaven because of the myriads of receipts I failed to double check that all the pricing was correct.


102 posted on 12/21/2010 9:09:15 AM PST by Eye of Unk (If your enemy is quick to anger, seek to irritate him. Sun Tzu, The Art of War.)
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To: ScottinVA; _Jim

The entire stupid point of this is to ask for validation to steal something. A post to FR will deliver.


103 posted on 12/21/2010 9:10:35 AM PST by eyedigress ((Old storm chaser from the west)?)
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Target Corp Expenditures
Election cycle: 2010 http://www.opensecrets.org/pacs/expend.php?cycle=2010&cmte=C00098061


104 posted on 12/21/2010 9:12:28 AM PST by anglian
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To: piperpilot

“They couldn’t figure out what to do with it because it was an online purchase and when i asked for the manager he actually suggested I may want to keep it since it was already ‘out of inventory’ BTW, this guy could never work for me.”

I’ve been on the other end of it in inventory management.

Personally, my instructions would be the following. One, we have a honest customer. Two, it’s worth the goodwill to fix the situation by permitting the customer to keep the error in their favour, and take them at their word.

Inventory is important, and it’s also important to make sure the till is correct. That being said, good customers are what keeps a business alive.

How many people do you think are going to retell the story where the clerk says bless your heart, records the missing inventory and then lets you keep it for your troubles? Free advertising.


105 posted on 12/21/2010 9:13:07 AM PST by BenKenobi (Rush speaks! I hear, I obey)
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To: Tazzo
Target Cashier Didn't Charge Me For DVD. Should I Tell Them?

Yes. Any other questions, Mr. Moran?

106 posted on 12/21/2010 9:13:27 AM PST by Scoutmaster (You knew the job was dangerous when you took it, Fred.)
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To: Eye of Unk

Dude, your missing sight of this thread. Somebody knows they were not charged for an item and posted this dilemma on FR. It’s not a dilemma at all. Take it back or pay for it.


107 posted on 12/21/2010 9:15:25 AM PST by eyedigress ((Old storm chaser from the west)?)
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To: Tazzo

Last month I went to my car and just before driving away realized that I had an item that had not been charged. I returned to the store immediately and paid for it. It was not mine until I did that. The honorable person operates by the dictates of his heart, not by the dictates of the state.


108 posted on 12/21/2010 9:15:33 AM PST by SES1066 (Thank you for your vote in November, now let us get to work!)
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To: Tazzo

I heard a snippet on the radio yesterday about a man who stole a hammer 36 years ago - 36 years. It bothered him all this time, and it took 36 years to make it right.

Chris Moran - may you see that DVD on the back of your eyelids every night when you shut your eyes to try to sleep.

It’s only $20, right?


109 posted on 12/21/2010 9:15:54 AM PST by Helen
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To: Notary Sojac

If I understand you correctly, since Target wouldnt do anything if they found out they overcharged you, the reverse is ok? You should still pay, but it brings up a good point, honesty works both ways. I always seemed to be overcharged for something every purchase (never undercharged) and if I don’t catch it, the store certainly wont do anything to rectify it,


110 posted on 12/21/2010 9:16:03 AM PST by Citizen of the Savage Nation
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To: eyedigress

Katie Couric looks wonderful in earthtone colors.


111 posted on 12/21/2010 9:17:22 AM PST by Lazamataz (If Illegal Aliens are Undocumented Workers, then Thieves are Undocumented Shoppers.)
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To: Tazzo

When I was younger, I probably would have promptly returned to the store and spoken with the manager, offering to pay. Now, I wouldn’t go out of my way to pay.

Now I have a different opinion. If one is not culpable in another’s mistake, one has no positive obligation to correct another’s mistake. However, the honorable course of action may be to bring it to their attention, but this is not necessarily so.

You should consider how much you value your time. For me, it would be about $50 per hour for such activity. Consider this: it would take 15 minutes to get to the store, about 15 minutes to find the right person at the store and explain the situation, and about 15 minutes to return home. The value of my time, by my reckoning, would be about $38. Cost of gas and wear and tear on the car would probably be another $2, so call it $40.

I am not going to pay $40 to correct a $20 mistake committed by a store that I do business with. I might mention to the manager the next time I go to Target and offer to pay, but I’m certainly not going to go out of my way.

Of course, if you put no value on your time, your decision would be otherwise.


112 posted on 12/21/2010 9:18:21 AM PST by Skepolitic
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To: Tazzo

DUH! It is theft!


113 posted on 12/21/2010 9:21:03 AM PST by vpintheak (Obama sez I'm an enemy and I will be punished. My Savior has overcome the world.)
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To: PetroniusMaximus

lol


114 posted on 12/21/2010 9:21:33 AM PST by TribalPrincess2U (demonicRATS= Obama's Mosque, taxes, painful death. Is this what you want?)
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To: Christian Engineer Mass

Just drop $20 in the Salvation Army pot at Publix, say 2 Hail Mary’s and get on with life.


115 posted on 12/21/2010 9:21:59 AM PST by Georgia Girl 2 (The only purpose of a pistol is to fight your way back to the rifle you should never have dropped.)
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To: Lazamataz

I would hit it. My goodness the news screaming would be ......


116 posted on 12/21/2010 9:22:14 AM PST by eyedigress ((Old storm chaser from the west)?)
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To: Scoutmaster
Yes. Any other questions, Mr. Moran?

Yes. Is 78,557 the lowest Sierpinski number?

117 posted on 12/21/2010 9:23:37 AM PST by Lazamataz (If Illegal Aliens are Undocumented Workers, then Thieves are Undocumented Shoppers.)
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To: Tazzo

Just count it as payback for all the times Target overcharged every time you have shopped at their store. /s

Series...Karma is a beotch, even if you have no conscience.


118 posted on 12/21/2010 9:25:32 AM PST by TribalPrincess2U (demonicRATS= Obama's Mosque, taxes, painful death. Is this what you want?)
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To: Kirkwood
[W]whenever something like that happens, I remember that time when I got kicked out of a Hallmark store for trying to give them their money back.

Interesting. Mrs. Scoutmaster once returned, flustered, from Walmart with two 'extra' $20 bills (Scoutmaster avoids accompanying Mrs. Scoutmaster on Walmart) which she received in change.

She pointed out the error to the cashier and patiently (Mrs. Scoutmaster is a second-grade teacher and knows patience) explained the error. The cashier didn't understand and sought help from another Walmart employee, who decided Mrs. Scoutmaster was trying to pull a scam.

A supervisor was summoned.

Mrs. Scoumaster explained again and attempted to return the money. The supervisor was convinced that Mrs. Scoutmaster was pulling a scam.

Mrs. Scoutmaster asked to speak with the store manager. He listened and told her that, if the register showed a $40 shortage at the end of the night, Mrs. Scoutmaster could return to the store and return the money.

Mrs. Scoutmaster called back the next day, spoke with the store manager, was told the register was $40 short, drove to the store, and returned the $40.

Mrs. Scoutmaster was somewhat miffed that the store manager did not thank her for returning the cash, and Target supplied sundries to the Scoutmaster household for several months.

119 posted on 12/21/2010 9:26:27 AM PST by Scoutmaster (You knew the job was dangerous when you took it, Fred.)
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To: Skepolitic
I am not going to pay $40 to correct a $20 mistake committed by a store that I do business with. I might mention to the manager the next time I go to Target and offer to pay, but I’m certainly not going to go out of my way. Of course, if you put no value on your time, your decision would be otherwise.

Abe Lincoln walked 3 miles to return a penny.

Of course, eventually someone shot him in the head.

120 posted on 12/21/2010 9:26:32 AM PST by Lazamataz (If Illegal Aliens are Undocumented Workers, then Thieves are Undocumented Shoppers.)
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