Posted on 12/17/2009 9:33:58 AM PST by Oshkalaboomboom
I purchased a Diamond All-In-Wonder HD video card to replace a Radeon HD that had failed on me. I have a pc that I use specifically for watching blurays and hdtv rips, connected to my tv via HDMI. It's not really important to me if the tuner works but I did pay for it and I can pick up free HD with a QAM tuner so I went to DMM's tech support site and put in a ticket. That was 9 days ago and it still hasn't even been viewed yet. They have a Live chat bar but it always says nobody is available. This has to be the worst tech support in history, even Microsoft will at least acknowledge you exist before messing everything up. I wouldn't recommend Diamond products to anyone after this.
http://www.dmmsupport.com/index.php?action=ticket&id=MjM1MzYtOTAwOTEyMDY0NQ==&ide=UHVyc2V2YWwuMUBnbWFpbC5jb20=
Go with NVIDIA
I viewed it. And I posted a reply on that thread. Can you see it on your end?
Hmmm. I feel your pain, but is FR the best place for this post?
I'm running an ATi/AMD Radeon now.
Really? I have always had good luck with NVidia cards...Oh Well...
GO TO WWW.ANANDTECH.COM AND GO TO THE FORUMS
You should work for the company I’m in, then you’d know what major computer support suckage is all about.
Our group actually changed their name from the “Help Desk” to the “Service Desk” because they came to realize that they were not Helpful, and “service” was more a nebulous term.
FR has a computer forum and a general chat forum, which is what I posted in. I'm generally chatting about how bad this computer company's support is. Did I do something wrong?
Yes, I can see it just fine. There is nothing wrong with the site. When I posted the ticket I received a prompt automated email reply stating that I was in the system. That was the last I've heard from them. Pitiful.
Nope - I’m an ill-tempered j@ckass today.
Pay no mind. You’re doing it right.
Good luck with Nvidia. I have not been able to get an Nvidia SLI configuration to work despite replacing *every* component of the system, including the two video cards themselves.
I once bought a computer modem and it wouldn’t work. The only customer service contact was via a web site. There was no phone number.
What is a modem? ;)
Where do you work, because the university I’m at did the same thing!
Ah...the Diamond Multimedia/S3/SONICblue/Micronics/etc. trainwreck...
Please don’t yell at tech support people. I got yelled at this morning and it hurt my feelings.
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