Where do you work, because the university I’m at did the same thing!
Apparently we must have gotten the idea from the local university then. When I contact the service desk it’s usually to have them send me a part. They say, “you need to set up an installation?” and I tell them that they lack the competence to do that and it wastes my time. Just send the part. (Besides I don’t want them to see that I took all their spyware off my laptop) ;)