[Dacula]

I have used Agile as a DB for many projects it can track every detail and every thing that you will need to track.

I am sure there are better programs, but this one has always worked for me.

[ocr1]

I’d go with a simple CMS running on a internal server.

[ThirdMate]

I am in a similar situation to yours, so I will be interested to see what turns up on this thread.

[NonValueAdded]

A wiki (Hawaiian for “quick” [or was that Hawaiian for Kenyan?]) or a blog would do the trick nicely. Simple to update and maintain, the key is getting things properly tagged and making sure there is a good search engine. I was surprised at how versatile a blog could be, especially the Wordpress implementation. Publishing could be as simple as writing up the knowledge point in an email and sending it to a special address. Of course if you need an IT expert to make it happen, send me a FReepmail.

[StonyMan451]

On my last team we used Confluence, a wiki-like product, with great success. It's pretty easy to learn and pretty powerful. Last October I changed to another team and I immediately got them to use Confluence, too. They love it now. We use it for exactly the purpose you describe.

Users can search for any text. The history of each page is kept, and any page can be restored to any previously saved state. It integrates with an issue-tracking system named JIRA quite well.

Here's the vendor's web site: http://www.atlassian.com/

BTW, I have no interest in Atlassian whatever, financial or otherwise.

If you can't afford Confluence, you might want to check out WikiSpaces.com for a low-cost wiki.

Good luck.

[TomGuy]

I have not used them or experimented with them (I am retired), but there are several document server type software, specifically for knowledge bases.

http://www.freewarefiles.com/SmarterTrack_program_50438.html

http://www.kbpublisher.com

http://www.knowledgebasepublishing.com

Search ‘knowledgebase publishing’ and similar

[elpinta]

http://drupal.org/

Worth looking at it.

[BJClinton]

We us the free wiki from wikipedia. It’s so easy a cave man can do it.

[GeronL]

This is called a wiki isn’t it?

just asking

[grey_whiskers]

Open up a thread on Free Republic, DUH. ;-)

Cheers!

[RedCell]

All,

Thanks for your replies/feedback. I kick-off my initial research tomorrow and my cursory checks of some of these links look promising. Some of the “pay-to-play” solutions may turn out to be too expensive (we’re pretty cheap when it comes to stuff like this - shoe maker’s son and all that) but you never know. My boss is supposed to give me an idea of the budget in the next week or so.

I’ll also keep in mind that some of you consult with this stuff so depending on the budget, you never know.

Take care and have a great rest of the day.

Cheers!

- RedCell

[Kevmo]

I do technical work and use Resource Dynamics HelpDesk every day. It’s okay but I don’t recommend tying it to ACT as a contact manager. Much of what I do is tied to sales generation and the lazy sales people expect us to populate ACT. It would work much better as its own standalone contact manager. It has excellent bug reporting, RMA tracking, and even billing cycle capabilities.

http://www.resource-dynamics.com/

In the past I used a straight Lotus Notes database, and it was pretty successful but it turns out that Lotus Notes can only address 8 Gigabytes worth of text (I know, that’s a lot of text, but we built up 10 GB worth of straight text in 3 years).