I do technical work and use Resource Dynamics HelpDesk every day. It’s okay but I don’t recommend tying it to ACT as a contact manager. Much of what I do is tied to sales generation and the lazy sales people expect us to populate ACT. It would work much better as its own standalone contact manager. It has excellent bug reporting, RMA tracking, and even billing cycle capabilities.
http://www.resource-dynamics.com/
In the past I used a straight Lotus Notes database, and it was pretty successful but it turns out that Lotus Notes can only address 8 Gigabytes worth of text (I know, that’s a lot of text, but we built up 10 GB worth of straight text in 3 years).
That's incorrect. I currently have databases over 60GB.
From the help file:
"The size limit is the maximum size that this database can occupy on disk. In this release of Lotus Notes, there is no size limit. For databases using the .NS4 file extension, or for databases hosted on Domino servers not yet upgraded to Release 5 or later, the size limit is 4GBs."