Posted on 03/13/2009 1:08:47 PM PDT by max americana
Kim Galleher's nightmare may be coming to an end. The Nome, Alaska, mother has been trying since mid-February to get Microsoft to send her a shipping box so she can return her 13-year-old son's Xbox 360, which died of the Red Ring of Death in the depths of winter, when going outside to play wasn't really an option. Microsoft extended the warranty on the Xbox 360, including shipping costs, in summer 2007, responding to what it called an "unacceptable" rate of hardware failures indicated by red lights around the machine's power button. But representatives at the company's repair center could not find a way to ship an empty box to Nome for the Gallehers to send back the game console for repair. Their address wasn't recognized, probably because postal mail in the town of about 3,500 people on the remote Seward Peninsula is delivered only to post-office boxes. And so began a monthlong back-and-forth with Microsoft agents, nearing a dozen contacts, that starts to read like an Abbott and Costello routine, or an episode of "The Twilight Zone," as Galleher put it. Shortly after a reporter asked a Microsoft representative for comment on the situation Wednesday, Galleher was contacted by the company and told a repaired console was on its way. She said she'll believe it when she sees it. Galleher documented her "extreme frustration" in a long letter to Robbie Bach, president of Microsoft's Entertainment and Devices Division.
(Excerpt) Read more at seattletimes.nwsource.com ...
You guys at Microsoft ought to be embarrassed and ashamed that a group of women at Victoria Secret can figure out how to send a bra to me via UPS and yet Microsoft can't figure out how to send an empty box."
“You guys at Microsoft ought to be embarrassed and ashamed that a group of women at Victoria Secret can figure out how to send a bra to me via UPS and yet Microsoft can’t figure out how to send an empty box.”
Priceless.
Makes sense actually. Microsoft still couldn’t solve the Blue Screen of Death as well..
I have never experienced that, and hopefully I won’t.
Nor would they want to.
The BSOD is an important notification tool that is engaged for a very large number of possible causes. It is mainly a way to protect the user's system and data and also provides useful troubleshooting information on the cause. It isn't there to simply piss people off. Though that seems to be the effect it has.
“Red Ring of Death”
I was told by MS to plug the 360 directly into a wall outlet and do not put a surge protector or multi-outlet strip in between.
So far, so good.
Microsoft emailed my son a postage-paid return label which he took to UPS, who packed and shipped it in one of their boxes. Two weeks later he received a new Xbox.
Maybe instead of just core dumping they ought to work on fixing that large number of possible causes.
Still doesn't surprise me they couldn't get an empty box to the woman. Common sense is in short supply everywhere.
Yep, me too. Fed Ex actually knows where I am, but if it is a different driver, forget it. Or once, when my husband was expecting a pkg, I saw a Fed Ex driver wandering the neighborhood. I went out and chased him down. and he was looking for me. I tremble when it says delivery by FedEx and I don’t live in Alaska.
My precious tea bags used to come by UPS, but this time when I ordered it said FedEx, oh I hoped it would be a driver that knew the address. But as happenstance would have it, I call to have a FedEx return pkg picked up and when I called, I said specifically that I was expecting delivery of a pkg could I give the return to that guy. Nope had to schedule it. Same guy came in the morning and picked up the pkg to go out. Then came back in the afternoon with my teabags. HA.
Indeed. When did common sense become so uncommon?
It was a heatsink issue. Doubt plugging it into the wall would make a difference.
I bought an elite package to avoid the batch of bad ones
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