Posted on 04/03/2007 6:09:14 PM PDT by jdm
Sent/received packets are running at about 4:1 ratio (ideally the figures are about even, of course).
Any computer geeks know how to solve this problem? As a result, internet connectivity is nil. Tech. support is not very helpful either.
I knicked the line with my pipe wrench on Sunday, while realigning the dish, but I don't think that's the problem (as the issue didn't start until today).
I'm on dial-up now -- it's the only way I can even access a web page.
Unfortunately, in my neck of the woods, satelitte internet is the only option for "high speed" internet, and the helpdesk should rename itself the "helpless desk"!
Hopefully this post won't be perceived as arrogant or with people thinking, "Why don't you just contact your internet provider." Because, honestly, I did, and they have no clue.
I know there are computer whizzes here who are much smarter than these guys I've been dealing with all day. I just go around in circles with them. And, unfortunately, they have no competititon in the area.
Any tips/suggestions HIGHLY appreciated and received with great thanks.
Trying to get out of a bind; would appreciate your knowledge/experience, if you wish to comment/share. Thank you.
On satellite systems, you "send" via a phone line, correct?
If so, then it sounds like a downlink issue.
Is your sat provider having problems?
Sorry I can't be of more help.
Sounds to me like you may have un-aligned the dish instead of aligning it. Try it again. You are probably just a little bit off. Since you apparently did it a few days ago, it may not have been tight enough and the wind moved it.
FReepaholic:
If so, then it sounds like a downlink issue.
Actually, tech. support was saying the problem wasn't on my end, but, for whatever reason, I just don't believe them. They were claming other folks in the area might be experiencing a similar problem.
I checked for obstructions and don't see any.
Swordmaker:
I played with alignment some more this evening. No dice. Actually, the last time a tech. was out here, he drew a vertical line with a black Sharpie on the pipe, to indicate the proper position. I have the positioning the way he recommendend. Still, the signal is just very weak.
Thank you again for your replies. I will keep troubleshooting.
carbon emissions have caused the problem
I've heard that satellite TV receivers are affected by thick clouds.
Uh, the satellite drifted out of orbit? With a satellite, your "area" should be anywhere in the visibility footprint...
Thanks for the replies (even the silly ones!).
There are always lots of clouds; plus the wind has been absolutely horrid lately (wind can affect the signal as well, of course).
I can’t remember when it’s been this windy before.
Thanks again for the comments. I really appreciate it.
If they are admitting fault, run with it. Demand a house-call if possible--definitely demand a refund for outage times.
I've never had a satellite connection, so can't vouch for its reliability. Sorry.
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