To: Harmless Teddy Bear
I spent 20 years in customer service, and the guy was rude to everyone ahead of me. He was so flabberghasted that someone would actually dispute what he said that he remarked as I left, "She didn't have to get upset about it!"
I wasn't. I just wasn't going to be told I couldn't do something I've often done. Besides: I smiled, and I never raised my voice.
2,016 posted on
04/12/2006 4:46:24 PM PDT by
Monkey Face
(Annoy a liberal: Work hard, spend money and fly the flag.)
To: Monkey Face
Some people are in customer service because they have no skills and most places see it as a no-skill job. The problem is that it is a skilled job. Be nasty to people and soon you will have no customers to serve.
A good CS person is like a good receptionist, worth their weight in gold.
2,020 posted on
04/12/2006 4:51:01 PM PDT by
Harmless Teddy Bear
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