[SuziQ]

Finally heard from SirKit this afternoon. That last call from him was from the plane, and he didn't get a chance to say anything before the flight attendant asked him to turn it off because they wanted to get outta Dodge! He slept fitfully on the flight, and got into SeaTac about 3:30 or 4am Seattle time. Then he drove to the hotel where they informed him that, since he hadn't shone up by midnight, and hadn't called to cancel, or anything, they charged our credit card and gave his room to someone else. After some discussion, they did give him a suite and charged him $40 more a night than the other room would have been.

When I heard this I went ballistic and told him make sure to inform them that I told the lady taking the reservation that he likely wouldn't be there until well after 1:30 or 2 in the morning because his flight was delayed, and she said that she would inform the folks working at that time that it was OK that he came in late. He will go back down to talk to them tonight, and if they don't take the extra charge off, he's going to inform the business travel service about this abuse of their customers. It would be a major crimp in their business because they are only a couple of miles from the *ahem* MAJOR computer components company for whom he works, and that fact is noted on their website. He was too tired to fool with them this morning. He did get a little bit of a nap before he had to go in for meetings this morning.

He's still planning on dropping by tomorrow morning, Hair. He's looking forward to it!

[HairOfTheDog]

Good grief! of all the long nights and bad customer service!

We'll have coffee... How does he take his coffee, will he like strong espresso like a latte or mocha, or will he like just regular drip coffee and sweet creamer?

[RMDupree]

Then he drove to the hotel where they informed him that, since he hadn't shone up by midnight, and hadn't called to cancel, or anything, they charged our credit card and gave his room to someone else. After some discussion, they did give him a suite and charged him $40 more a night than the other room would have been.

You've got to be kidding me.

Bastages.

[JenB]

Good grief! Well, I'm glad he got in more or less ok.

[Lil'freeper]

He will go back down to talk to them tonight, and if they don't take the extra charge off, he's going to inform the business travel service about this abuse of their customers.

Urgh. Business travel. Like a traveler needs a hassle like that after all the delays. Have him talk to the manager. Have the manager address him as Dr. SirKit.