After much around-and-around with Sprint/Nextel, Mrs. F & I finally got our cell phones' functionality straightened out under a new plan.
At least we think so.
ask to speak with a Supervisor...
CallerID is only reading what the cell sends to it, nothing more.
Request a new phone number.
I would point out to them that Cingular and Verizon both seem to know how to send the right Caller ID. And they (Cingular) even know how to change it with just one phone call.
Talk to a supervisor and tell them that you will have to cancel your account if they can't get it taken care of!
Actually, all the advise given so far on this thread is wrong....
The problem you are having is not with Caller ID but with what is called the CNAM (Caller Name). This information is provided two ways on cellular networks. First, by the mobile phone companies internal database when calling another mobile phone on their network. Second, when terminating a call to another network (ex. local Bell number). When this occurs, there is a chain of custody protocol that is followed by all the carriers in between.
The terminating carrier (local Bell) goes to a nationwide database (LIDB) and "dips" the database. This database contains the names and telephones numbers all users in the North Atlantic dialing plan. Each telephone number has the users name as reported by the providing carrier. Hence, although the CNAM you have is correct in Cingular's database, the CNAM is incorrect in the LIDB database.
Since Cingular is the carrier of record for your number as recorded in the LIDB database, their network people need to change this for you.
Hope this helps!
NeverGore :^)
After much around-and-around with Sprint/Nextel, Mrs. F & I finally got our cell phones' functionality straightened out under a new plan.
At least we think so.