Actually, all the advise given so far on this thread is wrong....
The problem you are having is not with Caller ID but with what is called the CNAM (Caller Name). This information is provided two ways on cellular networks. First, by the mobile phone companies internal database when calling another mobile phone on their network. Second, when terminating a call to another network (ex. local Bell number). When this occurs, there is a chain of custody protocol that is followed by all the carriers in between.
The terminating carrier (local Bell) goes to a nationwide database (LIDB) and "dips" the database. This database contains the names and telephones numbers all users in the North Atlantic dialing plan. Each telephone number has the users name as reported by the providing carrier. Hence, although the CNAM you have is correct in Cingular's database, the CNAM is incorrect in the LIDB database.
Since Cingular is the carrier of record for your number as recorded in the LIDB database, their network people need to change this for you.
Hope this helps!
NeverGore :^)
You are a genius, I barely understood a word you said.
Telephoning is too complex these days.
I guess this is why my daughter's new phone number says "out of area" now, even though it should actually say my name. I'm assuming it would shake out over a billing cycle or two, but I'll keep an eye on it. Hubby needs to see the name so he picks up the phone.
hsmomx3: check out nevergore's post. Sounds like the real deal.
You don't have to understand it, just repeat it to the right techs.