I would point out to them that Cingular and Verizon both seem to know how to send the right Caller ID. And they (Cingular) even know how to change it with just one phone call.
They work on it, and it works fine for about two or three calls and then goes back into the mode where it sends the call directly to voice mail. Anyone know what could possibly be wrong.
It's got the tech's puzzled, but I figured since FR is the source of all wisdom, surely someone here could figure it out.