Posted on 10/14/2004 8:43:12 PM PDT by El Conservador
It boils down to this:
This afternoon I bought the ticket to go on vacation down to Colombia this December.
After buying it on Travelocity, I had to confirm the purchase by phone for some reason. When the phone call got through to the customer service center, I was greeted by a guy named "Frank", whose actual name might be Kumar or something like that, because he spoke with a badly disguised Indian accent.
It was a litany of bad English and multiple "come again?" and "say again?" utterings over and over.
Fortunately, the guy didn't screw up when he took my email address and sent me the final confirmation.
That didn't reassure me, and I wound up calling the En Español customer service center to confirm everything was OK.
More proof of the "wonders" of outsourcing...
If you want to share everything that happens in your life, buy your own server, and post to your heart's content.
Who the heck cares? What made you think "we" do you self-centered jerk.
Can you pull this thread, please????
I'm sorry for the inconvenience. I'm willing for the thread to be summarily zotted.
I've talked to Travelocity.
The first was to cancal a ticket, and I got an obvious American. She was snotty as anything about the non cancalable ticket (there is a way to use it to get a new ticket later, but she was so snotty about it I never found out how, so I ended up just using my frequent flyer miles to go on a later date), and no help.
Two months later, I got an man with a Bengali accent. He wasn't as quick, but he was polite and apologized. Told me the whole procedure.
And hey, it's better than voice mail...I HATE VOICEMAIL.
Another story is when I had a problem with my Dell computer, and instead of the lousy 4 hour wait that I used to run into, I got an Indian lady. I started to tell her the problem, and when I got to the point where I said: Then I opened the computer and took out this part", she got excited and shouted :BUT THE COMPUTER IS UNDER WARRANTY. YOU CAN'T OPEN IT.
So after I calmed her down, I got a Texan who sent me the part I needed...
One of my patients works for Dell and says they mainly work on a set list of questions and do fine (usually the answer is "send back the computer") but they don't usually help you fix it.
But it's better than the long wait for a customer representative on hold, or a long series of voicemail questions and answers, or an incipherable website like Gateway has (I haven't had time to sit on line to get my gateway laptop fixed...wonder if they have outsourced so I can talk to a human? Anyone know?)
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