Posted on 09/09/2019 4:02:58 AM PDT by Windflier
Help!
I have a three week old HP laptop that was working beautifully until the Microsoft update on 27 August 2019. Since then my browser tabs have been crashing repeatedly throughout every session, and periodically, the computer crashes too.
I'm a simple user with just enough savvy to post here and build simple websites. I don't have the skills to sort this out, and need some help, please.
I've already tried doing a system restore to an earlier date, but the computer keeps crashing before it completes. I've run CCleaner and Malwarebytes too many times to count. I've sent countless crash reports to Mozilla and Microsoft, to no avail.
I even uninstalled Ghostery and AdBlock Plus, thinking that they might be the culprits, but no joy with that, either.
Is anyone else on the board having similar issues? Do any of you have a suggestion as to how I can fix this?
Before you go there, I realize that Linux is one solution, but I'm too old and sick (with cancer) to rise to the challenge of that learning curve right now. I just want the damn thing to work like it did when I first set it up three weeks ago.
Coincidentally, I bought this computer to replace another clinically insane HP laptop!
Chrome is even worse with 10. It crashes Windows Explorer constantly. I uninstalled it. Firefox crashes intermittently.
I’ll have to try that.
We’ve been having a lot of problems with Chrome lately on Windows, users click on a link and it just hangs.
I don’t have that problem with Chrome on my MacBook, it’s only Windows.
dang, sorry- missed that you tried that already with restore- disregard my previous post
read my previous post- it might be what you are experiencing- I can get to a site, but it won’t let me do anything - can’t click on links or anything- it just hangs- until i disable adblock for that site-
I was referring to Baldwin77’s post at #66.
FWIW, I bought a new Lenovo Think Station at Newegg a couple of months ago. It came loaded with Win 7.
Win 7 computers are out there. Just gotta look.
Right. I don’t have a problem at work which is windows 10, but when I upgraded 7 at home to windows 10, I’ve had issues with it.
I’m going to try uninstalling that one windows update too. I don’t use that Cortana thing.
I’m running windows 7 and had uncontrolled scrolling, crashes, curser jumping, slow downloads, couldn’t insert without tweaking over and over and other issues. Spent weeks going thru everything possible to correct these. Finally did a Norton Eraser, which goes deep into the computer, in hopes that would at least identify. Ended up it was ‘Defender-Pro’ program which buries itself into your registry and reconstitutes itself even after you uninstall. Norton Eraser named it as bad and removed it.....all issues stopped then.
I’m running windows 7 and had uncontrolled scrolling, crashes, curser jumping, slow downloads, couldn’t insert without tweaking over and over and other issues. Spent weeks going thru everything possible to correct these. Finally did a Norton Eraser, which goes deep into the computer, in hopes that would at least identify. Ended up it was ‘Defender-Pro’ program which buries itself into your registry and reconstitutes itself even after you uninstall. Norton Eraser named it as bad and removed it.....all issues stopped then.
I had the same problem over a week ago, my HP crashed after the latest windows update. I went through everything trying to get it back up. Even had trouble using the recovery USB I had. Finally had to reformat the hard drive and then the recovery disk worked.
I finally decided to go in a different direction, I bought a Apple IPad Air and I am going to that as my needs have changed and it works better and I get away from Windows. Will keep the HP laptop but will not be using it as much.
Sorry: since you ran event viewer (eventvwr.msc) I assumed you knew how to use the Run command, which used to be readily seen in the old Start menu (and is if you use Open Shell, which i am sure you would like)
The Run command can easily be brought up by holding down the Windows key (left corner with the flag on it) together with the "r" key, and let both go. Type or paste devmgmt.msc and it should show you the Device manager.
Here is a list of more, some of which I have hot keyed (like to add and remove programs), which I find a lot quicker than navigating to the app.
How would I go about doing that? Check the event log as the first order of business after a crash?
Yup.
Well, they told him that if he has any issues to just go to https://www.freerepublic.com and ask questions in Chat and that there we plenty of helpful folks who would provide suggestions, even if not all do help.
That has not been my experience, having spent just $30 for Win. 8 to Win. 10 Pro (free upgrades) and with only two minor viruses (one under W/98SE) in about 20 years of heavy Internet use and installations of Freeware. Most of the time with no resident anti-virus but a (edited) mvps host file while keeping an eye on what is running and overall trying to check in with the Holy Spirit ("pray and press"), being careful where I "drive."
I've been running six computers on Win10 for several years and they have all been rock solid.
You are missing about 24 updates if youy are at 1809, and the 1903 as the latest, but take a break, and when you come back (we pray, unless by faith Jesus takes you to Heaven) try the update trouble shooter first. Or maybe an online scanner first - if you can.
Windows 10: A guide to the updates First come updates to the currently shipping version of Windows 10 — version 1903, known as the May 2019 Update — with the most recent updates on top. (Note that the May 2019 Update is on a phased rollout, so you may not have received it yet.) Below that are updates to version 1809, known as the October 2018 Update; version 1803, the April 2018 Update; version 1709, the Fall Creators Update; and finally updates to version 1703, the Creators Update. For each build, we’ve included the date of its initial release and a link to Microsoft’s announcement about it.
Release date: August 30, 2019
This update fixes a wide variety of minor bugs, including an issue that prevented Windows Defender Advanced Threat Protection (ATP) from running automated forensic data collection when using registry-based proxy configuration, and another that displayed a black screen when Remote Desktop was used to connect to a machine running Windows 10, version 1903.
There is one known issue in this build: On devices that have disabled web search via Windows Desktop Search, search may not return any results and may have high CPU usage.
(Get more info about KB4512941.)
When you encounter weird problem(s):
Scan for Viruses/Malware. If it dies during scan Check your laptop fan (and for overheating). Check for loose powercord/ arcing, check for bad wall socket with another (known good socket). Run Hardware Diags. If it dies during H/W Diags, re-seat memory chips. You might have to take it in for a checkout/cleaning cpu chip reseating. A bad power supply can give give a multitude of different faults (sorry, usually not replaceable on a laptop).
One would think that a new laptop would not have hardware problems, but that can be a nasty assumption.
Go to bare bones. Remove all H/W add-ons that you can. Unplug all USB ports and all accessory cards that you can and run the system on the touchpad if it has one. Does the computer run fine without these? If so, one of these could be the issue. I've seen weirder.
Network. Disable the Blue-Tooth, and now try the system (does it work now? If so, maybe it's Blue-Tooth wise. Same with Firewire. Do you have both the LAN Port and Wireless Enabled at the same time and connected to the same Router?? If so, disable one or the other and reboot. Network problems can be weird. How are the Router/Stats?? Are the links bouncing up and down constantly? If so contact your network person.
For Software, I think others here have good points.
I concur withAlas Babylon!. If you can return the computer with no questions asked, just do it..
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