Posted on 08/11/2025 8:32:20 AM PDT by DFG
Two blind women from Florida are outraged at Southwest Airlines after, they said, they were left behind by their flight.
Southwest Airlines forgot to board passengers Camille Tate and Sherri Brun, who are both blind, on to their July 14 flight out of New Orleans to Orlando before taking off.
“I was angry and frustrated,” said Tate.
According to Southwest, the flight the women were on was delayed by five hours.
By the time the airline realized the mistake, the plane had already landed in Florida.
Southwest proceeded to send the jet back to pick up the women, with the pair being the only passengers on board.
“You’re the only two people on this flight because they forgot about you,” said Brun.
The duo shared that the travel nightmare began with delays and was only made worse by poor communication from Southwest Airlines staff.
“Nobody at B6 told us anything, nobody came to get us at B4,” said Brun. “The time passed.”
They said no one told them boarding had begun. Without sight, they couldn’t see the gate activity and were left behind because they didn’t get re-booked.
“That airplane took off, and our boarding pass had not been swiped,” said Tate.
The pair says the incident shows that Southwest needs to make changes moving forward.
“The way they help their customers that require additional assistance needs to change,” said Brun. “There needs to be follow through:”
“There needs to be some improvement in how they communicate with their passengers, especially those that have disabilities,” added Tate.
In a statement, Southwest Airlines apologized, offering the women a $100 voucher for a future flight because of their delayed trip, and promised to provide better service for those with disabilities.
They never saw it coming. . .
I’m sympathetic that they’re blind but they’re not deaf. They should’ve heard the gate change announcement and although I don’t know the layout of the airport for certain, I’m pretty sure B6 is right next to B4 and they should’ve heard the gate attendant announce the boarding for their flight.
That said - they flew the plane back to GET them instead of bumping them to the next day!
I just flew on delta last week. All 4 flights were overbooked and they had the lottery to get people to sell their seats. They started at 100 bucks. Went to 900 before anybody sold. Happened all 4 times. Everybody flying delta knew to wait It was funny. People actually got somewhat mad at the game and said they would do it at 1000 but others jumped early. Pretty funny.
Should have sent them the CEO’s corporate jet
An honest mistake.
You could make a decent living doing that....................
Ouch!
I think every flight I've taken in recent years was either full or overbooked. No more of these 2/3rd full flights.
They were never left behind by their flight...
Unless they are deaf, I put this on the passengers.
Four writers needed to make up fiction ...
They didn’t hear the boarding announcements or hear the commotion of the other travelers packing up their stuff and getting in line?
An honest mistake rectified pretty dramatically.
“That said - they flew the plane back to GET them instead of bumping them to the next day!”
They boarded their original flight.
I tend to disagree. There should have been someone from the airline assigned to them to get them seated.
That said, SW did them right by flying the plane back and giving them their own private flight.
“That said, SW did them right by flying the plane back and giving them their own private flight.”
The plane they boarded was the one originally scheduled for their flight.
“An honest mistake rectified pretty dramatically.”
The drama was created by four fuction writers. They flew on the delayed flight they originally booked.
This is not Herb Kelleher’s Southwest Airlines anymore.
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