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CrowdStrike to vendors: Sorry for the global tech outage. Here’s a $10 Uber Eats voucher
CNN ^ | 24 July 2024 | Elisabeth Buchwald

Posted on 07/25/2024 5:47:05 AM PDT by ShadowAce

A single CrowdStrike bug sent the entire tech world into chaos last week — a snafu some companies are still recovering from. Third-party agents selling and supporting CrowdStrike software and the complicated repairs for customers have been a miserably busy bunch over the past week.

CrowdStrike’s token of appreciation for those vendors: a $10 Uber Eats voucher. We’re not kidding.

When reports of the voucher “gifts” first surfaced on Wednesday afternoon there were three main buckets of reactions:

Yup, checks out

...

Now partners could risk losing their customers as a result of this mess, even though it was out of their control. But a $10 Uber Eats voucher should make it all better, right?

A lot of users across social media platforms compared this to an office pizza party. Those tend to happen when bosses want to show they appreciate their employees’ hard work. There’s just a slight problem: Cheese and pepperoni don’t pay the bills.

Can $10 on Uber Eats even get you anything?

...

A can of Coke, a package of two small Twinkies and a Hershey’s chocolate bar were all among the very, very limited number of items I was able to identify that, purchased individually, would come out to just under $10 including taxes and fees. But that doesn’t even include a tip.

This has got to be a scam

The CrowdStrike outage is Christmas in July for cybercriminals, who have been setting up phony websites meant to appeal to people seeking information on, or solutions to, the worldwide IT meltdown but in reality are designed to harvest visitors’ information or to breach their devices, my colleagues Brian Fung and Sean Lyngaas reported.

(Excerpt) Read more at cnn.com ...


TOPICS: Computers/Internet
KEYWORDS: crowdstrike; windows; windowspinglist
So everyone, understandably, is on guard. And it didn’t help that the voucher code in the email sent to many partners stopped working.

A CrowdStrike spokesperson confirmed the emails with the $10 vouchers were legitimate, adding that “Uber flagged it as fraud because of high usage rates.”

What about the customers?

As all of this was unraveling, some details got lost in translation about who was receiving the $10 vouchers. Many people incorrectly believed CrowdStrike was compensating customers for all their troubles.

That would be a pittance compared to what customers lost. The outage may have cost Fortune 500 companies as much as $5.4 billion in revenues and gross profit, according to an analysis from Parametrix, a cloud monitoring and insurance firm.

But it’s not clear if CrowdStrike will pay them back. The company hasn’t commented on any financial remediation efforts with customers. But experts told my colleague Chris Isidore that there will be demands for remuneration and very possibly lawsuits.

CrowdStrike has, however, apologized to them. But the software giant has yet to dole out a nickel to them for their troubles — not even a $10 Uber Eats voucher.

1 posted on 07/25/2024 5:47:05 AM PDT by ShadowAce
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To: rdb3; JosephW; martin_fierro; Still Thinking; zeugma; Vinnie; ironman; Egon; raybbr; AFreeBird; ...

2 posted on 07/25/2024 5:47:18 AM PDT by ShadowAce (Linux - The Ultimate Windows Service Pack )
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To: ShadowAce

Its better than what CDK did….. they gave us free (otherwise youd have to pay) training videos on cyber security😂


3 posted on 07/25/2024 5:53:38 AM PDT by MrRelevant
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To: ShadowAce; Abby4116; afraidfortherepublic; aft_lizard; AF_Blue; AppyPappy; arnoldc1; ATOMIC_PUNK; ..
CrowdStrike Incident fallout ... PING!

You can find all the Windows Ping list threads with FR search: just search on keyword "windowspinglist".

Thanks to ShadowAce for the ping!

4 posted on 07/25/2024 5:59:41 AM PDT by dayglored (“Courtesy is owed. Respect is earned. Love is given.” - Kinky Friedman 1944-2024)
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To: ShadowAce
My (limited) understanding of the legal responsibility of CrowdStrike is for "fees paid", that is, the purchase price of the service.

You you can sue CS all you want, and the best you'll get is your money back.

5 posted on 07/25/2024 6:01:10 AM PDT by dayglored (“Courtesy is owed. Respect is earned. Love is given.” - Kinky Friedman 1944-2024)
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To: dayglored
I think, legally, you are correct.

However if CS wants to retain any kind of customer base, they'll go above and beyond that. Otherwise, customers will leave.

6 posted on 07/25/2024 6:20:18 AM PDT by ShadowAce (Linux - The Ultimate Windows Service Pack )
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To: MrRelevant

I remember back a while there was some kind of massive security breach where some company gave folks the abi,ity to sign up for a monitoring service for 1 year for free- was that the CDK c9mpany?


7 posted on 07/25/2024 6:23:25 AM PDT by Bob434
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To: ShadowAce

Man, I would HATE to be the Division Director and Lead Engineer on this snafu.

I am sure the whole engineering team aged 20 years in a week.

Grilled for a week then told to pack you bags on Friday morning.

Probably EVERYBODY that had their hands in this is or will soon be let go once they have replacements.


8 posted on 07/25/2024 6:24:57 AM PDT by Hammerhead
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To: ShadowAce

Would be a golden opportunity for a plucky young startup wanting to supply the same service Crowdstrike offers while eschewing diversity hires, wouldn’t it?


9 posted on 07/25/2024 6:27:41 AM PDT by cross_bearer_02
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To: Hammerhead

Anyone on that team with even a little common sense would’ve long since dusted off the ol’ resume and started job-shopping by now.

If they aren’t let go, you can be sure those that stay behind are going to have a life of literal hell for a long, long time. Micromanagement will be through the roof for these folks going forward.


10 posted on 07/25/2024 6:30:05 AM PDT by cross_bearer_02
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To: ShadowAce

I heard that Microsoft is blaming the EU’s competition regime for encouraging customers to install a security program that does not work as well as Windows Defender. Any comments from experts?


11 posted on 07/25/2024 7:03:06 AM PDT by Socon-Econ (adi)
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To: ShadowAce
Daily Mail out of the UK reports this about Crowdstrike:

Did DEI crash 8.5M computers? CrowdStrike probed for sidelining its White, male coders

CrowdStrike hit with complaint over 'unlawful' diversity-hiring initiatives

Elon Musk has suggested that DEI hiring at CrowdStrike led to the damaging outages

The cybersecurity firm promotes staff based on sex and skin color, not merit

The cybersecurity firm behind the software update that crashed millions of computers globally has been hit with a complaint over sidelining its white, male employees under a diversity-hiring scheme.

A conservative legal action group alleges that CrowdStrike favors women and minorities for jobs and promotions in coding, programming and other areas through diversity, equity, and inclusion (DEI) policies.

https://www.dailymail.co.uk/news/article-13667847/Did-DEI-crash-8-5M-computers-CrowdStrike-probed-sidelining-white-male-coders.html

12 posted on 07/25/2024 7:43:12 AM PDT by Bon of Babble (You Say You Want a Revolution?)
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To: ShadowAce

How many pajeets did it take to negatively affect millions of people, millions of systems, and cost billions of dollars?


13 posted on 07/25/2024 8:29:18 AM PDT by wastedyears (The left would kill every single one of us and our families if they knew they could get away with it)
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To: ShadowAce

I worked at a company where a handful of Exempt IT employees had worked tons of OT on a project & when it ended, they gave out $5 vouchers for use in the company cafeteria.


14 posted on 07/25/2024 8:44:03 AM PDT by Mean Daddy (Every time Hillary lies, a demon gets its wings. - Windflier)
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To: ShadowAce
"...as much as $5.4 billion"

Yeah, no. $5.4 billion is my lawyer's territory. Expect a letter from him.

15 posted on 07/25/2024 8:55:16 AM PDT by moovova ("The NEXT ELECTION is the most important election of our lifetimes!“ LOL...)
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To: Mean Daddy

Had a similar experience, only we got a cup of coffee.


16 posted on 07/25/2024 10:57:31 AM PDT by packrat35 (Pureblood! No clot shot for me!)
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