[dayglored]

My (limited) understanding of the legal responsibility of CrowdStrike is for "fees paid", that is, the purchase price of the service.

You you can sue CS all you want, and the best you'll get is your money back.

[ShadowAce]

I think, legally, you are correct.

However if CS wants to retain any kind of customer base, they'll go above and beyond that. Otherwise, customers will leave.