Pardon me, I was unclear.
There seems to be a consensus among commenters on this thread that employees of a company must not be held responsible for the consequences of that company’s policies.
With that I do not agree.
Please correct me with my thanks!
Most of them have very limited power.
Personally, I hate seeing people who are working long hours in sad jobs getting savaged by “disgruntled customers” when all they want to do is make some money and go home and feed their kids.
Maybe it’s different where you are but I see people [generally the usual suspects] treating service personnel like trash.
I hate that.
Why should they, when they probably have no effect on it.
It’s one thing to make a complaint and request that they send it up the chain. But you should be polite. They didn’t do it. No reason to get rude. Plus if you’re polite the person might be able to use their limited power to help.
I had a friend that was on a plane that had to divert. It was a redeye so being diverted meant a hotel night and new plane tomorrow. So passengers were in line getting their vouchers and replacement tickets. Guy in front of my friend lit into the clerk at the computer, like it was her fault the plane broke. My friend gets up there, says he has the same destination as the jerk in front, sorry he was so awful, is there someplace to eat between here and the hotel. Clerk hands him an airline envelope, says “gate 12, hurry, they just started boarding.”
Be nice. It doesn’t cost anything. And you might get something.